Host Andrew Davidson speaks with Adam Boyd, Head of Consumer Lending at Citizens, about the bank's strategic shift in its credit card offerings. The discussion covers the rationale behind the overhaul and the bank's approach to marketing and customer engagement. Listen to find out more about the importance of understanding customer needs and why it's crucial to remain committed to maintaining a relationship-focused strategy in a competitive market.

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Host:

Andrew Davidson, SVP/Chief Insights Officer, Comperemedia.

Guest:

Adam Boyd, Head of Consumer Lending, Citizens.