We’ve all heard the adage - “begin with the end in mind” (one of Stephen Covey’s 7 Habits of Highly Effective People) - but how does the work that you and your institution do with your CRM abide by this crucial principle? The winding and unscripted conversation that host’s Mickey and Jamie have this week with guest Rich Kochman highlights the intricate level of detail that is required to design and implement the right system, in the right way, in order to get to a meaningful end

On this episode, Jamie and Mickey are joined by Dan Shanley from Kennedy & Co for a conversation around understanding “what is needed to best implement your CRM".

In today’s environment, almost every institution has a functioning CRM. But in most cases, there are supplemental items that need to be added to the CRM in order to meet all the technology needs of a given campus.  Does any of this sound familiar?

In this episode, Dr. Terricita Sass connects with Mickey and Jamie to provide insight on the very practical matters related to technology on the campuses that she has been involved with.

Mickey joins up with an old friend and colleague, Len Lipkin, to discuss what is the better solution - a single system (that might be the “jack of all trades - master of none”) or a primary CRM with other third party solutions “bolted onto it.” Len - who has been a professional higher ed implementation consultant and currently owns this responsibility at the University of the Arts in Philadelphia, brings years of practical experience to this conversation.

In this episode, Mickey and Jamie take a walk through the halls of CRM/tech implementation…and discuss how rushing the process can be a costly endeavor - usually one that can be avoided!

We kick off season 2 with Kyle Campbell - the founder of Education Marketer (based in the UK).  Everyday Kyle helps people learn about marketing trends and become better creators (great gig).  He started his business with an audience and an idea. He is a creator and every day helps others become better at their creative marketing craft.

Mickey and Jamie thought they were going to talk about one thing….but ended up on a COMPLETELY different topic (so tune back in to hear that later one). In true form to the show, we pivoted to talk about something else - a true riff! So here it is…the topic - determining YOUR personal work life balance.

In this episode of CRMprov, Jamie and Mickey focus on change and perspective. Whether you find yourself in a system that needs bigger aspirations on the tech side or if your team needs a higher level CRM to make an impact. Hopefully you’ll leave with some insights and the ability to look from a different perspective for the solutions you need.

The Great Resignation is a thing…and it’s having an impact in ALL industries for ALL generations.  There is something that is very exciting about it…and there is something about it that continues to scare the hell out of employers across the globe.  But there is another perspective to consider - that of the employee.

There has been A LOT of buzz in Higher Ed about assessments - esp in the past decade. And, if we think about it, assessments of the past are really viewed in a way that AI is currently viewed. It was predictive, it was a measure of engagement, it was a qualifier.

So the question remains, how are assessment companies adapting to a new world of technology? Or more aptly, how is a company like ETS - a 75-year old juggernaut research firm - transforming its products and its approach in order to create a more frictionless process, through CRM technology, for institutions and enrollment managers?

In this episode, Jamie sits down with Jack Klett to explore the approach that ETS is taking to stay relevant AND push beyond how assessments are normally viewed. Listen up to hear more about how GEM professionals can use the tools from ETS, along with their CRM, to better understand a fuller picture of prospective audiences and ways to support those students!