Modern messaging technology has facilitated a trend towards highly compact, short messages send by users who can presume a great amount of context held between the communicating parties. The rules of grammar may be discarded and often visible errors are a normal part of the conversation.

>>> Good mornink

>>> morning

Yet such short messages are also important for businesses whose users are unlikely to read a large block of text upon completing an order. Similarly, a business might want to offer assistance and effective question and answering solutions in an automated and ideally multi-lingual way. In this episode, we discuss techniques for designing solutions like that.