On this week's episode of "Out of Office: A Travel Podcast." Kiernan talks to Richard Fain who served as CEO of Royal Caribbean for 33 years. Richard and his team oversaw—and essentially invented—the evolution of the cruise ship industry from a niche business to a global behemoth. His new book "Delivering the WOW" gives the behind the scenes story, with tons of great tidbits (how do you build an ice rink on a ship?) and business advice.

Things We Talk About on Today's Episode

"Delivering the WOW" https://www.deliveringthewow.com/

Richard Fain https://www.deliveringthewow.com/about-richard

Adrian McKinty https://en.wikipedia.org/wiki/Adrian_McKinty

Black Rabbit https://www.netflix.com/title/81630027

Crazy Horse Memorial https://www.nytimes.com/2025/10/10/style/a-hike-to-crazy-horse-stirs-patriotism-and-doubt.html