CTzens' Talks by Customertimes

In this episode of CTzens’ Talks, we discuss the role of Business Analysts — experts who work at the intersection of business and technology. 

Our CTzens share their hands-on experience from everyday projects, explaining how the BA role is transforming in the era of AI — from the tools they use to the decisions they make and the challenges they face, as well as sharing their advice for beginners. 

This episode is a must for anyone interested in a career in Business Analysis and curious about modern IT roles in the age of AI. 

Just cool glasses? Not at all.

XR is already part of our everyday lives — from VR games to immersive exhibition experiences. At Customertimes, we take it further, with teams building XR solutions for global clients and industry leaders.

In this episode, CT experts Ruslan Kapustin and Ruslan Levytskyi share their hands-on experience with extended reality. They explain what XR actually is (VR, AR, and mixed reality), where it delivers real business value, and what goes into building these solutions.

You’ll hear real examples — from AI-powered training apps to VR simulators — along with key challenges and trends shaping the future of immersive technologies.

What helps women build sustainable careers in tech?

In this episode of CTzen Talks we are welcoming Julija Kvetna and Liza Gospodarenko to discuss the idea of the “connection advantage” — how relationships, networks, and social capital shape career growth in the tech industry.

They talk about the realities many women face in fast-paced environments: balancing expectations, dealing with stereotypes , and feeling the need to over-prepare. The conversation explores how resilience is built through community, asking for help early, protecting energy, and learning from a mosaic of mentors.

The episode also highlights why emotional intelligence, empathy, and authentic communication are not “soft skills,” but powerful professional advantages.

A thoughtful conversation about connection, confidence, and thriving in tech.

Continuous learning is more than just taking courses — it’s a way to stay confident, adaptable, and future-ready as work keeps changing fast.

In this episode of CTzens Talks, Tamara Vukov (L&D Specialist) and Ilia Iakovlev (Senior Business Analyst) share what learning looks like in real life: from learning-by-doing, mentoring, and microlearning “in the flow of work” to how employees, managers, and L&D can spot the skills that matter most for tomorrow.

Whether you’re building new skills or figuring out how to work smarter with AI, this episode offers practical ideas to make learning more human, more useful, and easier to turn into action.

October is Mental Health Month at Customertimes — a time to pause and talk about what truly keeps us balanced. In this episode, “Mental Health Matters: Speaking Openly,” Maria, Allan, and Valeriia share honest reflections on stress, burnout, and resilience. They discuss moments when work and life pressures became overwhelming, what helped them get through, and how therapy, routines, and small daily rituals can make a difference.
From setting healthy boundaries to finding comfort in pets, movement, or creative outlets, their stories remind us that mental health isn’t a luxury — it’s essential. The conversation also explores how different cultures shape our attitudes toward therapy and emotional openness. Whether you’re navigating stress or supporting others, this episode is a gentle reminder that talking about mental health is the first step to healing and growth.

Running is more than just exercise — it’s a way to reset the mind, build discipline, and stay resilient.

In this episode of CTzens Talks, Anastasia Ravshanova - HRBP Head and Sergei Markiewicz - Portfolio Director, explore what running means to them: from empty morning streets in new cities to the lessons marathon training teaches about persistence, balance, and leadership. 

Whether you’re a seasoned runner or just considering your first jog, this episode offers insights into how running can transform both your daily routine and your professional life. 

In this episode of CTzens Talks, we dive into the power of public speaking — from overcoming stage fright to using your voice to grow your career.

Guests Igor Indyk and Renata Nazakhova share how speaking up helped them build confidence, gain visibility, and lead with clarity. Whether it's delivering presentations, running workshops, or simply speaking up in meetings, strong communication skills make all the difference. 

We also explore how AI is starting to impact public speaking. Will it ever replace the human presence on stage? Our guests weigh in on what makes live interaction irreplaceable — and how tech can support, not substitute, authentic connection. 

In this episode of CTzens Talks, our new host Alexey is joined by Anton, Engineering Manager, and Mykhailo, QA Team Lead, to explore how AI is transforming IT roles — especially in Quality Assurance. Are manual testers becoming obsolete? Not quite — but their jobs are evolving fast.

Together, they discuss which IT roles are most at risk of automation, how AI is changing team structures, and what skills professionals need to stay relevant. From prompt engineering to cross-functional thinking, the bar is rising — especially for junior specialists entering the workforce today.

Spoiler: AI won’t take your job — but someone who knows how to use it might. Tune in and find out how to stay ahead.

Rising automation and a fast-changing economy are reshaping how we think about jobs. In this episode, our Talent Acquisition experts Brenda Garcia and Paula Wasil-Kudlik will unpack what’s really going on in the job market across the Americas and Europe. 

From AI-driven hiring tools to the growing importance of certifications, we explore how job market changes bringing new challenges for recruiters and candidates. The conversation covers key differences between regional markets and how managers can optimize their approaches for today’s hiring systems. 

What does the future of consulting look like in the age of AI?

In this episode of CTzens Talks, Elena Klitko sits down with James Goldfinger and Pablo Moreno to explore how generative AI is transforming consulting services, client relationships, and the very definition of expertise. 

With decades of experience, James shares how tech is reshaping the advisor’s role, while Pablo explains how AI, automation, and analytics help consultants become more strategic. Together, they break down how AI tools enhance—not replace—human insight. 

From real-world use cases to industry risks, this episode is packed with practical takeaways. Will AI replace managers—or make them 10x smarter?

Tune in to find out.