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In this solo episode of Culture Change RX, Sue Tetzlaff discusses the importance of promoting well-being within healthcare organizations. She emphasizes the need for leadership models that incorporate well-being as a core commitment and introduces the concept of resilience rituals—self-care routines that help individuals maintain their health and energy. Sue outlines practical strategies for creating effective rituals and routines, both individually and as groups, to enhance overall well-being. She also highlights the challenges of establishing new habits and offers tips for overcoming these obstacles, ultimately encouraging leaders to implement well-being strategies within their organizations.

• Promoting well-being is a core leadership commitment.
• Well-being is central to creating thriving healthcare organizations.
• Rituals and routines improve health and resilience.
• Group rituals can enhance individual well-being.
• New habits are hard to create but can be made easier.
• Pairing new habits with existing ones can help.
• Leaders are encouraged to promote well-being strategies in their teams.
• Free resources are available to help implement these practices.

FREE Resource: Promoting Wellbeing Course

Need help improving the culture, performance, and results of your healthcare organization? If so, let’s talk:  https://www.capstoneleadership.net/contact-us

Are we connected yet on LinkedIn? https://www.linkedin.com/in/suetetzlaff/

Capstone helps rural hospitals be the provider- and employer-of-choice to keep care local and margins strong. Learn more via a complimentary consultation call. Schedule at:  CapstoneLeadership.net/Contact-Us

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In this third installment of our quarterly series, I catch up with Ben Davis, President and CEO of Glencoe Regional Health, to check in on The Experience Initiative—a transformative effort aimed at improving patient access and elevating experiences for patients, residents, and employees.

Ben shares how employee-driven teams are driving engagement, the challenges of managing change, and the essential role structured communication plays in keeping teams aligned. We also discuss the importance of committing to a vision and staying the course, even when progress takes time.

If you’re leading your own transformation efforts, you won’t want to miss Ben’s insights on navigating the complexities of change while fostering a stronger, more engaged workforce.

Key Takeaways:

• Employee-driven teams fuel better engagement and outcomes.
• Change takes time—commitment and persistence are critical.
• Clear, structured communication improves team effectiveness.
• Understanding change at both the individual and group levels enhances success.
• Continuous improvement is a journey, not a one-time fix.

Missed earlier episodes in this series?
👉 Listen to Part 1
👉 Listen to Part 2

Capstone helps rural hospitals be the provider- and employer-of-choice to keep care local and margins strong. Learn more via a complimentary consultation call. Schedule at:  CapstoneLeadership.net/Contact-Us

Learn more - and register - for an upcoming Capstone Leadership Summit:  CapstoneLeadership.net/Upcoming-Events

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In this episode of Culture Change RX, Sue Tetzlaff discusses the importance of shaping up weekly executive team meetings to enhance collaboration, decision-making, and organizational progress. Drawing from over 30 years of healthcare executive experience, she emphasizes the need for a clear purpose, strategic agenda, and continuous improvement in meeting effectiveness. The episode also highlights resources available for executives to optimize their meetings and drive impactful outcomes.

• Effective executive team meetings foster collaboration and drive success.
• A clear purpose is essential for effective meetings.
• Focus executive team meeting agendas on strategic decisions, not operational details.
• Less is more: prioritize fewer, impactful agenda items.
• Continuous improvement is key to optimizing meeting effectiveness over time.
• Regular assessments can enhance meeting functionality.
• Resources are available to help shape up meetings.
• Make every meeting count and strive for improvement.

Capstone helps rural hospitals be the provider- and employer-of-choice to keep care local and margins strong. Learn more via a complimentary consultation call. Schedule at:  CapstoneLeadership.net/Contact-Us

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In this episode of Culture Change RX, Sue Tetzlaff and Rob Lion discuss the significance of one-on-one conversations in fostering a positive workplace culture. They explore how these interactions can enhance relationships, provide valuable feedback, and ultimately improve individual and organizational performance. Rob shares his insights on best practices for conducting effective one-on-ones, emphasizing the importance of preparation, intentionality, and creating a safe space for open communication. The conversation highlights the need for leaders to prioritize these interactions to demonstrate their commitment to valuing their team members.

• Work should fuel the human spirit, not drain it.
• One-on-ones help to build relationships proactively.
• If we truly value our people, we will want to spend time with them.
• One-on-ones create a breeding ground for accountability.
• One-on-ones serve also to strengthen workplace culture.
• There's no better time than now to start.

Connect with Rob Lion here:

• LinkedIn - https://www.linkedin.com/in/robertlion/
• Website - https://blackriverpm.com

Connect with Sue Tetzlaff  here:

• LinkedIn - https://www.linkedin.com/in/suetetzlaff/
• Website - https://www.capstoneleadership.net/

Capstone helps rural hospitals be the provider- and employer-of-choice to keep care local and margins strong. Learn more via a complimentary consultation call. Schedule at:  CapstoneLeadership.net/Contact-Us

Learn more - and register - for an upcoming Capstone Leadership Summit:  CapstoneLeadership.net/Upcoming-Events

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Episode Insights and Takeaways:

• Empathetic leadership is essential for employee engagement.
• Recognition can energize staff and improve morale.
• The person you report to significantly affects your work experience.
• Listening to employees is vital for organizational success.
• Building connections with staff enhances teamwork.
• Thank you notes can change lives and improve relationships.

Summary:

In this episode of Culture Change RX, Sue and Jean Scallon discuss the critical role of attitude, communication, and leadership in healthcare. Jean shares her extensive experience in behavioral health leadership and emphasizes the importance of supportive teams and effective communication in improving patient care and employee engagement. They explore how words can impact workplace culture and patient outcomes, and the significance of recognition and appreciation in fostering a positive environment.

Connect with Jean Scallon on LinkedIn:  https://www.linkedin.com/in/jean-scallon-ma-fache-cyc-p-9b857621/

Capstone helps rural hospitals be the provider- and employer-of-choice to keep care local and margins strong. Learn more via a complimentary consultation call. Schedule at:  CapstoneLeadership.net/Contact-Us

Learn more - and register - for an upcoming Capstone Leadership Summit:  CapstoneLeadership.net/Upcoming-Events

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In this episode of Culture Change RX, Sue Tetzlaff discusses the importance of continuous quality improvement (CQI) in leadership, drawing from her extensive experience in healthcare leadership and improvement. She outlines three tiers of leadership improvement focus: individual leaders, senior leadership teams, and the entire leadership team. Sue emphasizes the need for systematic processes and models to strengthen leadership effectiveness and the impact of leadership on organizational culture. She also touches on the role of coaching and emotional intelligence in leadership development, encouraging organizations to assess their leadership improvement needs for the upcoming year.

• Continuous improvement is essential in leadership.
• Strengthening individual leaders leads to organizational strength.
• Dysfunction in senior leadership teams can hinder organization-wide progress.
• A systematic approach is needed for leadership team strengthening.
• Creating or adopting a leadership model enhances organizational effectiveness.
• Leadership has a significant impact on workplace culture.

Need help improving the culture, performance, and results of your healthcare organization? If so, let’s talk:  https://www.capstoneleadership.net/contact-us

Are we connected yet on LinkedIn? https://www.linkedin.com/in/suetetzlaff/

Capstone helps rural hospitals be the provider- and employer-of-choice to keep care local and margins strong. Learn more via a complimentary consultation call. Schedule at:  CapstoneLeadership.net/Contact-Us

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In this episode, Shelby Guevara, a Chief Nursing Officer in rural Iowa, shares her insights on leadership in healthcare, particularly in rural hospital settings. She discusses the importance of building trust and empathy among leaders, engaging frontline staff in decision-making, and the significance of understanding one's purpose in leadership. Shelby emphasizes the value of promoting from within and creating a supportive environment for leaders to grow and develop. The conversation highlights the challenges and rewards of leading in healthcare, especially in fostering a culture of collaboration and continuous improvement.

• Understanding individual motivations aids in leadership development.
• Investing in developing and strengthening relationships pays dividends.
• Individual growth and process improvement, and even conflict, require a supportive environment.
• Successful continuous improvement requires ongoing auditing and accountability.
• Leaders can reflect on their purpose to stay motivated for this work.
• Leaders play a crucial role in selecting and organizing change initiatives.

Capstone helps rural hospitals be the provider- and employer-of-choice to keep care local and margins strong. Learn more via a complimentary consultation call. Schedule at:  CapstoneLeadership.net/Contact-Us

Learn more - and register - for an upcoming Capstone Leadership Summit:  CapstoneLeadership.net/Upcoming-Events

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In this Solo Byte episode of Culture Change RX, Sue Tetzlaff provides a behind-the-scenes look at the activities and timeline of organization-wide transformations. In particular, Sue discusses the approach of Capstone Leadership Solutions in transforming organizational culture within healthcare settings, all targeted on long term and continuous improvement and growth. She outlines the importance of leadership development, employee engagement, and a phased approach to implementing change. The conversation highlights the impact of these transformations on patient satisfaction and overall organizational effectiveness, particularly in small and rural healthcare organizations.

• Capstone Leadership Solutions focuses on small and rural healthcare organizations.
• The company specializes in leadership practices to enhance organizational culture.
• Employee-driven teams are essential for strategic improvements.
• The transformation process is broken down into two phases over 26-27 months.
• Leadership development is a continuous process, never truly complete.
• Self-planning for future years is crucial for sustainability.
• The approach is designed to create long-term, wide-scale transformation.
• Engaging employees in the change process positively impacts culture.
• The results of transformation can be seen in as little as two years.
• Capstone's experience allows them to refine their approach with each new partnership.

Need help improving the culture, performance, and results of your healthcare organization? If so, let’s talk:  https://www.capstoneleadership.net/contact-us

Are we connected yet on LinkedIn? https://www.linkedin.com/in/suetetzlaff/

Capstone helps rural hospitals be the provider- and employer-of-choice to keep care local and margins strong. Learn more via a complimentary consultation call. Schedule at:  CapstoneLeadership.net/Contact-Us

Learn more - and register - for an upcoming Capstone Leadership Summit:  CapstoneLeadership.net/Upcoming-Events

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In this episode of Culture Change RX, host Sue Tetzlaff speaks with Jason Douglas, founding partner at Frontier Strategy Partners, about his extensive experience in rural healthcare. They discuss the importance of culture in healthcare organizations, the implementation of lean management practices, and the development of a True North strategy that focuses on people, process, and planning. Jason shares insights on how to engage staff, improve patient experiences, and the critical role of financial stewardship in rural healthcare. The conversation highlights the interconnectedness of culture, patient care, and financial health in creating successful healthcare organizations.

• Rural healthcare is a passion that can stem from personal experiences.
• Lean management in healthcare focuses on improving patient experiences and staff efficiency.
• Creating a culture of engagement is essential for healthcare success.
• Visual management tools like the True North Room keep strategies active and visible.
• Culture significantly impacts physician recruitment and retention.
• Financial stewardship is crucial for the sustainability of rural healthcare organizations.
• Engaging staff in decision-making leads to better outcomes.
• Communication must be deliberate and two-way in healthcare settings.
• Healthcare organizations should leverage their financial assets for better performance.
• A strong organizational culture enhances patient care and operational success.

Ways to learn more and connect with Jason Douglas and/or Frontier Strategy Partners:

• Frontier Strategy Partners - Website and Facebook Page and Blog (with articles pertaining to topics referenced in this podcast episode . . . and more!)
• Connect with Jason on LinkedIn

Capstone helps rural hospitals be the provider- and employer-of-choice to keep care local and margins strong. Learn more via a complimentary consultation call. Schedule at:  CapstoneLeadership.net/Contact-Us

Learn more - and register - for an upcoming Capstone Leadership Summit:  CapstoneLeadership.net/Upcoming-Events

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In this Solo Byte episode of Culture Change RX, Sue Tetzlaff overviews the what, why, and how of a tactic for breaking down silos and building collaboration between departments in a healthcare organization. Sue explores the negative impacts of departmental silos on efficiency and patient care, and emphasizes the need for collaboration across departments. Sue introduces interdepartmental rounding as a practical strategy to enhance collaboration, improve relationships, and gather valuable insights. She highlights the significance of cross-department recognition in fostering a collaborative culture and encourages leaders to actively work on breaking down silos for better organizational performance.

• Silo behavior can lead to inefficiencies in healthcare.
• Departmental silos often result in disorganized patient care.
• Silo mentality is a significant barrier to customer experience.
• Effective collaboration can have positive ripple effects.
• Interdepartmental rounding is a valuable practice for leaders.
• Asking the right questions can uncover opportunities to work together better.
• Recognition fosters positive relationships between departments.
• Proactive efforts are needed to improve interdepartmental collaboration.
• A collaborative culture enhances overall organizational performance.

Learn more about silo versus collaborative behaviors in episode #23
4 Categories of Silo Busting Actions https://www.buzzsprout.com/2315930/15388306 

Need help improving the culture, performance, and results of your healthcare organization? If so, let’s talk:  https://www.capstoneleadership.net/contact-us

Are we connected yet on LinkedIn? https://www.linkedin.com/in/suetetzlaff/

Capstone helps rural hospitals be the provider- and employer-of-choice to keep care local and margins strong. Learn more via a complimentary consultation call. Schedule at:  CapstoneLeadership.net/Contact-Us