Culture Change RX

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In this episode of Culture Change RX, Sue Tetzlaff, cofounder of Capstone Leadership Solutions, engages in conversation with Chris Benson from Juniper Advisory about the complexities of healthcare partnerships, particularly in the context of mergers and acquisitions. They discuss the cultural implications of these partnerships, the current trends in hospital consolidations, and navigating the decision-making processes. 

• Healthcare partnerships can take many forms.
• The decision to partner should be driven by community needs and organizational goals.
• Many hospitals are still independent, but consolidation is a growing trend.
• Understanding the motivations behind mergers can help boards make informed decisions.
• The process of exploring partnerships can take several months and requires careful planning.
• Engaging stakeholders early in the process is crucial for success.
• Maintaining a focus on quality care is essential for any partnership. 

If you would like to connect with Chris or learn more about Juniper Advisory, you can find them here:
🔗 https://juniperadvisory.com
🔗 Connect with Chris on LinkedIn 

The Virtual Patient Experience Boot Camp is designed for healthcare leaders and team members involved in patient experience improvement, communication, quality, culture, and organizational change, including:

• CEOs, COOs, and CNOs
• Patient experience leaders and improvement team members
• Nursing and department directors and s

Hi! I’m Sue Tetzlaff. I’m a culture and execution strategist for small and rural healthcare organizations - helping them to be the provider and employer-of-choice so they can keep care local and margins strong.

For decades, I’ve worked with healthcare organizations to navigate the people-side of healthcare, the part that can make or break your results. What I’ve learned is this: culture is not a soft thing. It’s the hardest thing, and it determines everything.

When you’re ready to take your culture to the next level, here are three ways I can help you:

1. Listen to the Culture Change RX Podcast
Every week, I share conversations with leaders who are transforming healthcare workplaces and strategies for keeping teams engaged, patients loyal, and margins healthy.

2. Subscribe to our Email Newsletter
Get practical tips, frameworks, and leadership tools delivered right to your inbox—plus exclusive content you won’t find on the podcast.
📩 Subscribe here

3. Break through to the next level of greatness in your organization with help from my team and me.
When you’re ready to be the provider and employer-of-choice, we’ll help you implement proven frameworks that strengthen culture, improve experience and ensure your organization thrives.
You can email me at [email protected] and put “BREAKTHROUGH” in the subject line and I’ll get you all the details.

Send us a Message

In this episode of Culture Change RX, Sue Tetzlaff, cofounder of Capstone Leadership Solutions, discusses how healthcare leaders can transform their leadership approach to reduce their stress, frustration, and dissatisfaction, improve their results, and even feel re-energized for this meaningful work. She emphasizes that there is a disconnect between leadership effort and results which is the likely source of leadership turnover and burnout. Sue introduces two solutions: 1) the “leadership bundle” (a new way of working for leaders); and 2) a focus on fewer, high-priority goals (a new way of focusing a leader’s work). 

• Understanding the root cause of leadership turnover and burnout
• Dissatisfaction and stress comes from a disconnect between effort and results
• There is a better way for leaders to work more effectively with less stress and more satisfaction
• Narrowing the focus can achieve greater impact

For leaders to learn a better way to work — with more focus, less stress, and stronger results, register for the upcoming virtual Capstone Leadership Summit starting on April 7th. Details are available here. Or email [email protected] to inquire. 

A past podcast episode, 4 Hidden Upsides to Challenging Goals, was mentioned in this episode.

The Virtual Patient Experience Boot Camp is designed for healthcare leaders and team members involved in patient experience improvement, communication, quality, culture, and organizational change, including:

• CEOs, COOs, and CNOs
• Patient experience leaders and improvement team members
• Nursing and department directors and s

Hi! I’m Sue Tetzlaff. I’m a culture and execution strategist for small and rural healthcare organizations - helping them to be the provider and employer-of-choice so they can keep care local and margins strong.

For decades, I’ve worked with healthcare organizations to navigate the people-side of healthcare, the part that can make or break your results. What I’ve learned is this: culture is not a soft thing. It’s the hardest thing, and it determines everything.

When you’re ready to take your culture to the next level, here are three ways I can help you:

1. Listen to the Culture Change RX Podcast
Every week, I share conversations with leaders who are transforming healthcare workplaces and strategies for keeping teams engaged, patients loyal, and margins healthy.

2. Subscribe to our Email Newsletter
Get practical tips, frameworks, and leadership tools delivered right to your inbox—plus exclusive content you won’t find on the podcast.
📩 Subscribe here

3. Break through to the next level of greatness in your organization with help from my team and me.
When you’re ready to be the provider and employer-of-choice, we’ll help you implement proven frameworks that strengthen culture, improve experience and ensure your organization thrives.
You can email me at [email protected] and put “BREAKTHROUGH” in the subject line and I’ll get you all the details.

Send us a Message

In this episode of Culture Change RX, Sue Tetzlaff and Ben Davis discuss the transformative journey, “The Experience Initiative,” of Glencoe Regional Health. They explore the importance of leadership development, establishing a goal cycle, empowering employee-driven teams, and navigating change in a healthcare organization. The conversation emphasizes the need for proactive leadership and the significance of self-care in fostering an agile and resilient organizational culture. 

• The Experience Initiative supports the organization’s aims to be the provider and employer of choice, to keep care local and margins strong.
• Establishing a goal cycle aligns organizational efforts with strategic priorities.
• Employee-driven teams foster ownership and engagement in initiatives.
• Navigating change requires commitment and resilience from leadership.
• Slowing down and shifting from reactive to proactive can enhance effectiveness and reduce burnout.

The Virtual Patient Experience Boot Camp is designed for healthcare leaders and team members involved in patient experience improvement, communication, quality, culture, and organizational change, including:

• CEOs, COOs, and CNOs
• Patient experience leaders and improvement team members
• Nursing and department directors and s

Hi! I’m Sue Tetzlaff. I’m a culture and execution strategist for small and rural healthcare organizations - helping them to be the provider and employer-of-choice so they can keep care local and margins strong.

For decades, I’ve worked with healthcare organizations to navigate the people-side of healthcare, the part that can make or break your results. What I’ve learned is this: culture is not a soft thing. It’s the hardest thing, and it determines everything.

When you’re ready to take your culture to the next level, here are three ways I can help you:

1. Listen to the Culture Change RX Podcast
Every week, I share conversations with leaders who are transforming healthcare workplaces and strategies for keeping teams engaged, patients loyal, and margins healthy.

2. Subscribe to our Email Newsletter
Get practical tips, frameworks, and leadership tools delivered right to your inbox—plus exclusive content you won’t find on the podcast.
📩 Subscribe here

3. Break through to the next level of greatness in your organization with help from my team and me.
When you’re ready to be the provider and employer-of-choice, we’ll help you implement proven frameworks that strengthen culture, improve experience and ensure your organization thrives.
You can email me at [email protected] and put “BREAKTHROUGH” in the subject line and I’ll get you all the details.

Send us a Message

In this episode of Culture Change RX, Sue Tetzlaff, cofounder of Capstone Leadership Solutions, discusses the critical importance of workforce well-being in healthcare organizations, particularly in the context of change management. She highlights the phenomenon of change fatigue, which arises from poorly led changes that inadvertently harm employee well-being. Sue emphasizes the need for organizations to adopt proactive leadership practices that promote both effective change and employee well-being. She outlines common barriers to successful change and stresses the importance of agility in organizations to thrive in a constantly evolving environment. The conversation concludes with a call to action for organizations to seek expert help in navigating these challenges.

• Change fatigue is often a result of poorly led change initiatives.
• Well-being should be integrated into the change process, not an afterthought.
• Effective leadership practices are essential for promoting well-being during change.
• The healthiest organizations lead change and well-being simultaneously.
• Change fatigue can limit an organization's ability to pursue future changes.
• Effectiveness in change management is vital for long term organizational success.
• Burnout and turnover can be mitigated through effective change leadership.
• Seeking expert help can accelerate the process of learning to lead changes successfully.

For executives of small or rural healthcare organizations -- discover more about achieving organizational vitality by initiating your complimentary discovery call series at CapstoneLeadership.net/Contact-Us

The Virtual Patient Experience Boot Camp is designed for healthcare leaders and team members involved in patient experience improvement, communication, quality, culture, and organizational change, including:

• CEOs, COOs, and CNOs
• Patient experience leaders and improvement team members
• Nursing and department directors and s

Hi! I’m Sue Tetzlaff. I’m a culture and execution strategist for small and rural healthcare organizations - helping them to be the provider and employer-of-choice so they can keep care local and margins strong.

For decades, I’ve worked with healthcare organizations to navigate the people-side of healthcare, the part that can make or break your results. What I’ve learned is this: culture is not a soft thing. It’s the hardest thing, and it determines everything.

When you’re ready to take your culture to the next level, here are three ways I can help you:

1. Listen to the Culture Change RX Podcast
Every week, I share conversations with leaders who are transforming healthcare workplaces and strategies for keeping teams engaged, patients loyal, and margins healthy.

2. Subscribe to our Email Newsletter
Get practical tips, frameworks, and leadership tools delivered right to your inbox—plus exclusive content you won’t find on the podcast.
📩 Subscribe here

3. Break through to the next level of greatness in your organization with help from my team and me.
When you’re ready to be the provider and employer-of-choice, we’ll help you implement proven frameworks that strengthen culture, improve experience and ensure your organization thrives.
You can email me at [email protected] and put “BREAKTHROUGH” in the subject line and I’ll get you all the details.

Send us a Message

In this episode of Culture Change RX, host Sue Tetzlaff and guest Shannon McKay discuss the intricacies of provider recruitment in rural healthcare. They explore effective strategies for attracting providers, the importance of community fit, and the evolving expectations of healthcare professionals. The conversation highlights the significance of cultural alignment within healthcare organizations and the dual role of recruitment firms in engaging with both clients and candidates. 

• Active sourcing is essential for successful recruitment in rural areas.
• Understanding the candidate's (and spouse’s) lifestyle preferences is crucial for retention.
• Community fit is as important as practice fit in recruitment.
• Work-life balance expectations are changing among healthcare providers.
• Cultural fit can affect recruitment decisions.
• Recruitment firms develop relationships with both the organization and the candidates.

If you’d like to connect with Shannon or learn more about Adkisson Search, you can find them here:
✉️ [email protected]
🔗 https://www.adkissonconsultants.com/

The Virtual Patient Experience Boot Camp is designed for healthcare leaders and team members involved in patient experience improvement, communication, quality, culture, and organizational change, including:

• CEOs, COOs, and CNOs
• Patient experience leaders and improvement team members
• Nursing and department directors and s

Hi! I’m Sue Tetzlaff. I’m a culture and execution strategist for small and rural healthcare organizations - helping them to be the provider and employer-of-choice so they can keep care local and margins strong.

For decades, I’ve worked with healthcare organizations to navigate the people-side of healthcare, the part that can make or break your results. What I’ve learned is this: culture is not a soft thing. It’s the hardest thing, and it determines everything.

When you’re ready to take your culture to the next level, here are three ways I can help you:

1. Listen to the Culture Change RX Podcast
Every week, I share conversations with leaders who are transforming healthcare workplaces and strategies for keeping teams engaged, patients loyal, and margins healthy.

2. Subscribe to our Email Newsletter
Get practical tips, frameworks, and leadership tools delivered right to your inbox—plus exclusive content you won’t find on the podcast.
📩 Subscribe here

3. Break through to the next level of greatness in your organization with help from my team and me.
When you’re ready to be the provider and employer-of-choice, we’ll help you implement proven frameworks that strengthen culture, improve experience and ensure your organization thrives.
You can email me at [email protected] and put “BREAKTHROUGH” in the subject line and I’ll get you all the details.

Send us a Message

In this episode of Culture Change RX, Sue Tetzlaff, cofounder of Capstone Leadership Solutions, discusses the prevalent belief in healthcare that working harder leads to better results. She challenges this notion, emphasizing that sustainable success comes from changing how work is done rather than increasing effort. Sue highlights the importance of understanding what needs to be done differently, fostering competency and consistency in new practices, and the role of systems in facilitating transformation. She also addresses the often need for external support in learning how to implement changes effectively and warns against starting from scratch or reinventing the wheel when seeking improvement.

Key Takeaways

• The belief that working harder leads to better results is flawed.
• Sustainable success comes from changing how we work, not how much we work.
• Better engagement and outcomes require different leadership behaviors.
• Competency and consistency in new practices is essential for changes in results.
• External support can significantly aid in the success and speed of organizational transformation.
• Avoid starting from a blank slate; use proven systems as a foundation for the new way of working.

If you are exploring ways to strengthen execution systems and leadership infrastructure, you can learn more about scheduling a complimentary systems discovery conversation here:
CapstoneLeadership.net/Contact-Us

The Virtual Patient Experience Boot Camp is designed for healthcare leaders and team members involved in patient experience improvement, communication, quality, culture, and organizational change, including:

• CEOs, COOs, and CNOs
• Patient experience leaders and improvement team members
• Nursing and department directors and s

Hi! I’m Sue Tetzlaff. I’m a culture and execution strategist for small and rural healthcare organizations - helping them to be the provider and employer-of-choice so they can keep care local and margins strong.

For decades, I’ve worked with healthcare organizations to navigate the people-side of healthcare, the part that can make or break your results. What I’ve learned is this: culture is not a soft thing. It’s the hardest thing, and it determines everything.

When you’re ready to take your culture to the next level, here are three ways I can help you:

1. Listen to the Culture Change RX Podcast
Every week, I share conversations with leaders who are transforming healthcare workplaces and strategies for keeping teams engaged, patients loyal, and margins healthy.

2. Subscribe to our Email Newsletter
Get practical tips, frameworks, and leadership tools delivered right to your inbox—plus exclusive content you won’t find on the podcast.
📩 Subscribe here

3. Break through to the next level of greatness in your organization with help from my team and me.
When you’re ready to be the provider and employer-of-choice, we’ll help you implement proven frameworks that strengthen culture, improve experience and ensure your organization thrives.
You can email me at [email protected] and put “BREAKTHROUGH” in the subject line and I’ll get you all the details.

Send us a Message

In this episode of Culture Change RX, Sue Tetzlaff, cofounder of Capstone Leadership Solutions, converses with Heather Schragg, the Director of Quality and Risk Management at Eaton Rapids Medical Center (Michigan). They discuss Heather's personal and professional transformation over the past 13 years, particularly through the implementation of their organization’s 212 Degree Initiative. The conversation explores the importance of communication, employee engagement, and the impact of gratitude. Heather shares insights on navigating change post-COVID, the evolution of leadership roles, and the significance of continuous improvement.

• The 212 Degree Initiative has transformed both personal and professional aspects of leadership.
• Engaging employees in the journey is crucial for success.
• Communication is key to improving patient experience and satisfaction.
• Gratitude and appreciation can significantly enhance workplace culture.
• Sustaining initiatives requires continuous effort and adaptation.
• Celebrating small wins fosters motivation and engagement.
• Data-driven decision-making is essential.

Referenced in this episode:

• Connect with Heather Schragg on LinkedIn
• Learn more about Eaton Rapids Medical Center
• Resource referenced in the episode – 212 Degrees
• Join Fans of the Framework (Capstone’s private Facebook group for healthcare leaders)

The Virtual Patient Experience Boot Camp is designed for healthcare leaders and team members involved in patient experience improvement, communication, quality, culture, and organizational change, including:

• CEOs, COOs, and CNOs
• Patient experience leaders and improvement team members
• Nursing and department directors and s

Hi! I’m Sue Tetzlaff. I’m a culture and execution strategist for small and rural healthcare organizations - helping them to be the provider and employer-of-choice so they can keep care local and margins strong.

For decades, I’ve worked with healthcare organizations to navigate the people-side of healthcare, the part that can make or break your results. What I’ve learned is this: culture is not a soft thing. It’s the hardest thing, and it determines everything.

When you’re ready to take your culture to the next level, here are three ways I can help you:

1. Listen to the Culture Change RX Podcast
Every week, I share conversations with leaders who are transforming healthcare workplaces and strategies for keeping teams engaged, patients loyal, and margins healthy.

2. Subscribe to our Email Newsletter
Get practical tips, frameworks, and leadership tools delivered right to your inbox—plus exclusive content you won’t find on the podcast.
📩 Subscribe here

3. Break through to the next level of greatness in your organization with help from my team and me.
When you’re ready to be the provider and employer-of-choice, we’ll help you implement proven frameworks that strengthen culture, improve experience and ensure your organization thrives.
You can email me at [email protected] and put “BREAKTHROUGH” in the subject line and I’ll get you all the details.

Send us a Message

In this episode of Culture Change RX, Sue Tetzlaff, cofounder of Capstone Leadership Solutions, kicks off Season 3 by reflecting on the podcast's journey and the mission of Capstone Leadership Solutions. She emphasizes the importance of focusing on the “people side” of healthcare, particularly for small and rural healthcare organizations. Sue introduces three key themes for the season: becoming an 'Employer of Choice,' a 'Provider of Choice,' and strengthening the community hospital as a vital community asset. She shares success stories from various hospitals that have transformed their employee engagement and patient satisfaction through adopting a systems-approach to successful change. The episode sets the stage for a season filled with insights on how healthcare leaders can create sustainable progress and build hospitals that communities trust and rely on for generations.

For executives of small or rural healthcare organizations -- schedule your complimentary series of systems discovery calls at CapstoneLeadership.net/Contact-Us

Key Takeaways

• Strong hospitals don't happen by accident; they are designed intentionally.
• Engagement isn't something you demand; it is something you design.
• When we strengthen a community hospital, we strengthen the community.
• Leadership strength and employee contributions are key to being an employer of choice.
• Standardizing excellence in healthcare leads to community recognition and growth.
• Weekly podcast episodes in Season 3 of Culture Change RX will focus on key themes of culture, care, and community.

The Virtual Patient Experience Boot Camp is designed for healthcare leaders and team members involved in patient experience improvement, communication, quality, culture, and organizational change, including:

• CEOs, COOs, and CNOs
• Patient experience leaders and improvement team members
• Nursing and department directors and s

Hi! I’m Sue Tetzlaff. I’m a culture and execution strategist for small and rural healthcare organizations - helping them to be the provider and employer-of-choice so they can keep care local and margins strong.

For decades, I’ve worked with healthcare organizations to navigate the people-side of healthcare, the part that can make or break your results. What I’ve learned is this: culture is not a soft thing. It’s the hardest thing, and it determines everything.

When you’re ready to take your culture to the next level, here are three ways I can help you:

1. Listen to the Culture Change RX Podcast
Every week, I share conversations with leaders who are transforming healthcare workplaces and strategies for keeping teams engaged, patients loyal, and margins healthy.

2. Subscribe to our Email Newsletter
Get practical tips, frameworks, and leadership tools delivered right to your inbox—plus exclusive content you won’t find on the podcast.
📩 Subscribe here

3. Break through to the next level of greatness in your organization with help from my team and me.
When you’re ready to be the provider and employer-of-choice, we’ll help you implement proven frameworks that strengthen culture, improve experience and ensure your organization thrives.
You can email me at [email protected] and put “BREAKTHROUGH” in the subject line and I’ll get you all the details.

Send us a Message

In this episode of Culture Change RX, Sue Tetzlaff, cofounder of Capstone Leadership Solutions, discusses the critical role of relationships in frontline leadership within healthcare. She emphasizes that effective leadership is not just about authority or tasks, but about building and maintaining strong relationships with employees, bosses, HR partners, peers and more. Sue outlines seven key relationships that are essential for success and provides a bonus resource on how to proactively strengthen these connections to enhance engagement and performance. 

• Relationships are the foundation of effective leadership.
• Strong relationships lead to better employee engagement and retention.
• Strengthening relationships can be a valuable proactive and routine activity.

Access a detailed resource which guides relationship ratings and improvement recommendations: email [email protected] to request the 7 Key Relationships resource.

The Virtual Patient Experience Boot Camp is designed for healthcare leaders and team members involved in patient experience improvement, communication, quality, culture, and organizational change, including:

• CEOs, COOs, and CNOs
• Patient experience leaders and improvement team members
• Nursing and department directors and s

Hi! I’m Sue Tetzlaff. I’m a culture and execution strategist for small and rural healthcare organizations - helping them to be the provider and employer-of-choice so they can keep care local and margins strong.

For decades, I’ve worked with healthcare organizations to navigate the people-side of healthcare, the part that can make or break your results. What I’ve learned is this: culture is not a soft thing. It’s the hardest thing, and it determines everything.

When you’re ready to take your culture to the next level, here are three ways I can help you:

1. Listen to the Culture Change RX Podcast
Every week, I share conversations with leaders who are transforming healthcare workplaces and strategies for keeping teams engaged, patients loyal, and margins healthy.

2. Subscribe to our Email Newsletter
Get practical tips, frameworks, and leadership tools delivered right to your inbox—plus exclusive content you won’t find on the podcast.
📩 Subscribe here

3. Break through to the next level of greatness in your organization with help from my team and me.
When you’re ready to be the provider and employer-of-choice, we’ll help you implement proven frameworks that strengthen culture, improve experience and ensure your organization thrives.
You can email me at [email protected] and put “BREAKTHROUGH” in the subject line and I’ll get you all the details.

Send us a Message

In this episode of Culture Change RX, Sue Tetzlaff, cofounder of Capstone Leadership Solutions, discusses the challenges and opportunities facing healthcare leaders as they enter a new year. She emphasizes the importance of reflection, the need for stronger systems, and the role of people systems in creating a sustainable and resilient healthcare environment. Sue outlines four essential systems that can help organizations continuously and successfully improve and grow, ultimately leading to a more confident and engaged workforce and a thriving organization. She invites healthcare executives to connect for further collaboration and support in achieving their goals for the year ahead.

For executives of small or rural healthcare organizations -- schedule your complimentary series of systems discovery calls at CapstoneLeadership.net/Contact-Us

• Leaders in healthcare often reflect on the past year to identify what worked and what didn't.
• Healthcare executives desire relief, confidence, and measurable progress in their organizations.
• Investing in leadership, culture, and engagement leads to better outcomes for healthcare organizations.
• Good intentions alone are insufficient for meaningful change; systems must be in place.
• Change should feel manageable and coordinated, not constant and overwhelming.
• Experience and strategic support can help healthcare organizations navigate challenges effectively.

The Virtual Patient Experience Boot Camp is designed for healthcare leaders and team members involved in patient experience improvement, communication, quality, culture, and organizational change, including:

• CEOs, COOs, and CNOs
• Patient experience leaders and improvement team members
• Nursing and department directors and s

Hi! I’m Sue Tetzlaff. I’m a culture and execution strategist for small and rural healthcare organizations - helping them to be the provider and employer-of-choice so they can keep care local and margins strong.

For decades, I’ve worked with healthcare organizations to navigate the people-side of healthcare, the part that can make or break your results. What I’ve learned is this: culture is not a soft thing. It’s the hardest thing, and it determines everything.

When you’re ready to take your culture to the next level, here are three ways I can help you:

1. Listen to the Culture Change RX Podcast
Every week, I share conversations with leaders who are transforming healthcare workplaces and strategies for keeping teams engaged, patients loyal, and margins healthy.

2. Subscribe to our Email Newsletter
Get practical tips, frameworks, and leadership tools delivered right to your inbox—plus exclusive content you won’t find on the podcast.
📩 Subscribe here

3. Break through to the next level of greatness in your organization with help from my team and me.
When you’re ready to be the provider and employer-of-choice, we’ll help you implement proven frameworks that strengthen culture, improve experience and ensure your organization thrives.
You can email me at [email protected] and put “BREAKTHROUGH” in the subject line and I’ll get you all the details.