Is your workplace genuinely supporting working families — or just ticking the box?
In this episode of Lessons from Leaders, brewed with Nespresso Professional, we’re joined by Emma Walsh, CEO of Parents At Work, and Kate Furlong, Head of Inclusion & Wellbeing at Deloitte, for an honest and practical conversation about what it really takes to build a family-friendly workplace.
We go beyond policies and perks to explore the everyday leadership behaviours, cultural norms, and organisational choices that truly support parents, carers, and employees balancing work and life.
Emma and Kate share real-world insights from the frontline of inclusion and wellbeing — including what’s working, what’s not, and how organisations can move from intention to impact.
Whether you’re a people leader, HR professional, or passionate about creating inclusive workplaces, this conversation will challenge assumptions and offer practical ways forward.
In this episode, you’ll learn:
- Why true family inclusion is cultural — not just policy-based
- How leadership role-modelling shapes workplace behaviour
- Why accreditation can be a catalyst for meaningful change
- Practical ways to better support parents and carers at work
- The link between family-friendly workplaces, retention, wellbeing, and performance
Part of our Cuppa.tv leadership series, this conversation is designed to inspire action and spark new ways of thinking. Because when we talk about what really matters, we create workplaces that matter.
This episode is brewed with Nespresso Professional—because every workplace deserves a great cup of coffee.
Chapters
00:00 Welcome to Lessons from Leaders
01:10 Introducing Emma Walsh & Kate Furlong
02:05 What does “family-friendly workplace” really mean?
04:30 Why policies alone don’t create inclusion
07:10 The everyday realities of working parents and carers
10:15 Leadership role-modelling and cultural permission
13:40 The hidden impact of flexibility done poorly
17:05 Accreditation as a lever for real organisational change
20:30 Common mistakes organisations keep making
24:10 Supporting carers beyond traditional parenting models
27:45 The link between family inclusion, wellbeing & retention
31:20 Practical actions leaders can take right now
34:40 Final reflections: moving from intent to impact
Nespresso Professional - Connecting over Coffee - https://bit.ly/nespressoprofessionallessonsfromleaders
In a world where connection is often lost in the rush of daily operations, Nespresso Professional believes in the power of small moments to bring people together. Whether it's a pause between meetings or a shared conversation in the break room, coffee can be a catalyst for meaningful human interaction. We’re proud to support conversations that matter - because sometimes, the most impactful ideas begin with a simple cup of coffee.
We have a range of high-quality commercial coffee machines designed to meet the needs of all sized business’. Chat to us in person at the next Cuppa event about how the perfect cup of coffee can elevate your business, or visit our website.
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