<p>Airline online customer experience has lagged behind other industries, partly because of restrictions inherent in traditional artefacts including PNRs and tickets. OOSD has the potential to take the brakes off innovation in customer experience. What sort of transformation can we expect in the next few years?</p>

Airline online customer experience has lagged behind other industries, partly because of restrictions inherent in traditional artefacts including PNRs and tickets. OOSD has the potential to take the brakes off innovation in customer experience. What sort of transformation can we expect in the next few years?

Customer and Traveller Experience: Selling to the TikTok Generation

Monthly T2RL podcasts, hosted by our team of experts from around the globe, will share the inside scoop into the underlying trends and expectations behind our research and data, offering a platform for travel industry professionals to stay updated on critical developments and trends in travel technology.

Available wherever you get your podcasts.

© 2025 T2RL, Travel Technology Research Ltd.

Technology

Monthly T2RL podcasts, hosted by our team of experts from around the globe, will share the inside scoop into the underlying trends and expectations behind our research and data, offering a platform for travel industry professionals to stay updated on critical developments and trends in travel technology. Available wherever you get your podcasts. © 2025 T2RL, Travel Technology Research Ltd.

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Customer and Traveller Experience: Selling to the TikTok Generation

Customer and Traveller Experience: Selling to the TikTok Generation

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