In this episode of T2RL talks, host Ian Tunnacliffe leads a timely discussion on the dual-front crisis currently impacting the airline industry. Joined by Bert Craven, Head of Technology Practice and Deputy CEO of T2RL, and Jane Atkinson, Senior Vice President of Business Development, the team explores the "pinch at both ends" caused by rising fuel costs and suppressed travel demand following military operations in the Middle East.

The conversation moves beyond the immediate crisis to offer practical strategies for airline IT and business managers. The experts discuss where to find "buried treasure" within existing contract portfolios, highlighting often-overlooked areas like aviation messaging costs, distribution forensics, and the critical importance of "material change of business" clauses.

From the nuances of contractual minima to the massive return on investment provided by a well-run RFP, this episode provides a roadmap for airlines looking to achieve long-term commercial efficiency and robust leverage, even when the market is at its most volatile. Whether you are facing immediate cost pressures or preparing for upcoming renewals, this session offers essential insights into navigating the current crisis while maintaining a "keep calm and carry on" strategic focus.

Looking at how the market for airline booking engines has evolved over the past 30 years.   

T2RL's Amanda Campbell and Ian Tunnacliffe talk to Srdjan Prokic of Air Serbia

Is IBE as a concept now so deeply engrained in the PSS that it should barely be considered separately.  And will or should users even notice as booking systems migrate into Offers and Orders.

Mobile booking apps now surpass the web interface only allowing biometric payments, passport scanning and issuing of digital boarding passes.

Will  AI agents integrate enhance or replace traditional players and systems?

Join the team at T2RL Talks for an insightful discussion on the airline industry's "slow but steady progress" toward modern retailing. In this episode Ian Tunnacliffe invites our experts Amanda Campbell and Ian Luck to break down the key findings from the May 2026 Offer Order Settle Deliver (OOSD) Status Report.

Highlights of the conversation include:

• A "Huge Milestone" for OOSD: The team discusses Riyadh Air finally going live for sales, marking a significant moment for modern retailing technology.
  
• Industry Shifts: An analysis of the Amadeus and Tata Consultancy Services (TCS) partnership, exploring why Amadeus is now utilising third-party developers for its core systems.
  
• The AI Wave: A look at whether AI in travel is a "bubble" or a genuine disruptor, featuring updates on Sabre’s new partnerships and the emergence of agentic AI in distribution.
  
• Solving the "Baggage Problem": A look at Dohop’s new BagConnect product and its potential to streamline virtual interlining for low-cost carriers.
  
• The Road Ahead: A preview of the T2RL Engage 2026 conference in London, emphasizing the critical need to involve travel sellers in the transformation conversation.
  

This episode is essential listening for anyone tracking the digital transformation of airline distribution and technology.

Ian Tunnacliffe and Amanda Campbell of T2RL and Oliver Ross, Head of Loyalty CRM and Onboard Product at KMMalta Airlines discuss aspects of loyalty technology as highlighted by the recently published report The Market for Airline Loyalty Management Systems 2026 on t2rl.net

Ian Tunnacliffe talks to T2RL's Amanda Campbell and Bert Craven on a variety of matters raised by the recently released OOSD report which tracks the modernisation of airline retailing technology. Discussion includes key recent industry developments and announcements, highlighting what they mean for airline strategy, technology, and transformation priorities.

The airline industry is embracing the biggest commercial change for a generation it's going to need some help. T2RL has worked with a group of Systems Integrators to examine what help may be available and how best to apply it to the challenge  of OOSD. Hear Ian Tunnacliffe dive into the detail with Bert Craven and Nick Moore.

Join Ian Tunnacliffe, Amanda Campbell, Ian Luck, and Bert Craven as they set the scene for the year ahead, drawing on key themes from the T2RL Industry Outlook report. The conversation opens with geopolitics and macro-economic pressures before turning to the role of AI and closing with the panel’s predictions for what lies ahead.

T2RL has just published "The Travel Distribution Aggregator Market 2025" and T2RLTalks' host, Ian Tunnacliffe, joins Ian Luck, Yuna Huellou, and Amanda Campbell to discuss the report's key themes, including definitions, trends, and a look into the future of the market.

Ian Tunnacliffe, Amanda Campbell, Ian Luck and Bert Craven discuss the ongoing adoption of new technologies and the potential impact of AI.

The T2RL Engage 2025 Conference at Sancroft, St.Pauls was bigger and better than ever before. What made it such a success? Ian Tunnacliffe, Amanda Campbell, Ian Luck and Bert Craven discuss.