T2RLTalks

While some airlines have gone all-in on direct distribution many will be selling through the travel trade for the foreseeable future. In advance of the T2RLEngage 2024 conference, hear Ian Luck and Emma Forrest in conversation with Ian Tunnacliffe exploring how airlines and their travel agent partners can work together to unlock the value promised by OOSD.

This is a key theme that will be addressed at T2RLEngage, 23 - 25 September in London.

Register here to attend.Download the latest Offer, Order, Settle, Deliver Status

Report summary here for more. 

*Current T2RL data shows GDS NDC implementations to be between 20-40 airlines dependent on the GDS.

Changing the engines in mid-flight - the challenges of transition

Everybody agrees that there will be long transition period before Offer, Order, Settle, Deliver (OOSD) is adopted universally. This will impact business process and technology alike. In this conversation we identify some of the key challenges in keeping one foot in the old world and one in the new. Hear Ian Tunnacliffe, T2RL and Mike Tansey, Growth Markets Travel Industry Leader, Accenture discussing the challenges.

Register for the conference HERE

Can the DCS still deliver?

If airlines are to achieve the full benefits of the move to Offers and Orders then the systems that manage the point of delivery must evolve. In this discussion we will consider whether today's DCS can evolve to meet the requirements or if we need a fresh start. Hear Shawn Richards, CEO Ink Innovation in discussion with Ian Tunnacliffe, T2RL as they explore the details.

Register for the conference HERE

It sounds simple to include all the information about a customer's interaction with an airline in a single retail-style Order. But 60 years of refinement to processes built on PNRs and tickets mean that there is a definite devil in the detail. 

Listen to Bert Craven, Jonathan Hutchinson and Ian Tunnacliffe from T2RL in discussion with Sally Gethin, Aviation journalist & Commentator at Gethin's Inflight News discussing what Orders will look like and how they need to be managed.

As the airline industry moves towards modern retailing and distribution using OOSD the subject of payments becomes more important.

Payments experts Pascal Burg and Anna Almqvist talk to Ian Tunnacliffe about the growing importance of payment orchestration and the options that airlines have about whether to buy in solutions or to build their own.

Both Anna and Pascal will be continuing the conversation at T2RL Engage 2024 in September.

Registration is now open at

https://eu.avolio.swapcard.com/T2RLEngage2024/registrations/Start%20General%20Registration_mc=t2rlcom

In 2023, passenger volumes closely approached pre-pandemic levels, as detailed in our latest comprehensive Global Passenger Volumes 2023 review. T2RL projections for 2024 are between 4.5 and 4.8 billion passengers boarded. This year may be pivotal for the drive to shift from EDIFACT to New Distribution Capability (NDC).

The level of awareness of NDC among sellers, distributors, and IT vendors is getting higher. In our second OOSD update in 2024 we concentrated on the IATA standards NDC and ONE Order, but over time it has become clear that these are just two aspects of a wider-ranging move to a more retail-oriented approach by the world’s airlines.

In this podcast Ian Tunnacliffe is joined by Bert Craven and Ian Luck to unpick the detail on market initiatives and developments to modernise airline sales and fulfilment technology.
Download the free summary report https://insight.t2rl.com/OOSD-Status-Report-May-2024/summaryreportrequest.html

In the lead up to the T2RLEngage 2024 industry conference - The New Reality of Travel Retailing - we will addressing some of the key themes to be addressed in the conference agenda.

Airlines have developed sophisticated techniques to optimise the revenue they can obtain from their inventory of seats for sale.

How many of those techniques will still be applicable as we move into a world where every Offer is uniquely constructed on demand?

Moderator Ian Tunnacliffe and his guest expert speakers Rasih Ustun and Jerry Foran consider how today's revenue management will evolve into tomorrow's dynamic Offer construction.

Download the conference brochure to find out more, ⁠https://insight.t2rl.com/T2RLEngage-Brochure/brochurerequest.html⁠

© 2024 T2RL, Travel Technology Research Ltd.

Join industry experts, Ian Tunnacliffe, SVP Consulting T2RL, Yuna Huellou, VP Distribution, T2RL  and Timothy O'Neil-Dunne, T2Impact LLC as they discuss the insights and findings from interviews T2RL conducted between October 2023 and January 2024 with Travel Seller organisations, as they unpick perspectives from key players in the Travel Seller community on the current changes to our industry.

The research report records valuable lessons learnt from experiences so far. What are the insights to help shape the transition to OOSD (Offer, Order, Settle, Deliver) which is in its early stages?

Speakers:
Ian Tunnacliffe, SVP Consulting & Editor in Chief
Yuna Huellou, VP Distribution T2RL
Timothy O'Neil-Dunne, T2Impact LLC
Link to download report: https://insight.t2rl.com/Voice-of-the-Travel-Seller-2024/reportrequest.html

© 2024 T2RL, Travel Technology Research Ltd.

Welcome to the first T2RLTALKS podcast in 2024 as we unpack the insights from our latest quarterly report, providing a comprehensive overview of the trends and developments in the airline industry's journey towards retailing transformation with Offer / Order / Settle / Deliver (OOSD).

In this episode, host Ian Tunnacliffe is joined by Bert Craven, Deputy CEO and Ian Luck President, Airline Distribution, T2RL, to  delve into the details of new implementations and IT developments that airlines and vendors are adopting to reshape the market landscape. What opportunities and challenges do airlines and vendors face as they navigate this evolving retailing environment?

Download the free summary report at ⁠⁠⁠⁠⁠⁠⁠⁠t2rl.com/reports⁠⁠⁠⁠⁠⁠⁠⁠

© 2024 T2RL, Travel Technology Research Ltd.

IT Services in the airline industry are changing. The industry has moved from an off-line economy to a digital, always on, economy and is rapidly evolving further into an online retail economy with the transition to Offer / Order / Settle / Deliver (OOSD).

The criticality of IT being always on has never been more apparent. IT services for airlines need to be fit for business purpose. Governance through service management and effective service levels are broadening comprehensively, to cater for the modularisation that OOSD allows. In fact the significance of Service Management and Service Levels is becoming critical.

Hear Paul Heber, VP Service Management, T2RL and Sean Lynch, MD Architecture, Southwest Airlines exploring the evolving requirements with host Ian Tunnacliffe, SVP Consulting & Editor-in-Chief, T2RL.

Download the free summary report at ⁠⁠⁠⁠⁠⁠⁠t2rl.com/reports⁠⁠⁠⁠⁠⁠⁠

© 2024 T2RL, Travel Technology Research Ltd.