T2RLTalks

In this episode of T2RL Talks, host Ian Tunnacliffe is joined by industry experts Jerry Foran and Gyorgyi Szantner to tackle one of the most complex and "thorny" issues in aviation: interlining in the modern retailing era.While the foundations of interlining date back to 1947, the digital revolution is forcing a major rethink of how carriers cooperate. The team explores why the traditional Multilateral Interline Traffic Agreement (MITA) is struggling to keep pace with dynamic pricing, non-interlineable fees, and the rise of low-cost carriers.Key discussion points include:

• The Revenue Control Crisis: Why current settlement processes often leave airlines with little control over the final revenue they receive.
• Expanding the Ecosystem: The challenge of integrating non-airline partners, such as rail and bus companies, into a seamless customer journey.
• The Path to Modern Retailing: Assessing whether the industry is ready for the shift toward "Offer, Order, Settle, Deliver" and the status of new frameworks like IATA’s Standard Retailer Supplier Interline Agreement.

This conversation serves as an essential preview for the upcoming T2RL Engage conference in London this September, where Jerry and Gyorgyi will lead a dedicated workshop to map out the future of airline partnerships. Whether you are a seasoned specialist or new to the field, this episode provides a comprehensive look at why modernising interlining is critical for the future of airline profitability and the passenger experience.

T2RL's Ian Tunnacliffe and Amanda Campbell talk to Shaun Donaghey, Chief Commercial Officer of CellPoint.

Are payments an underappreciated value-driver. What kind of gains can airlines realise by doing things "right"? We will identify the most overlooked areas of opportunity, digging into the question of “What’s holding us back and at what cost?”

In this edition of T2RL Talks, host Ian Tunnacliffe sits down with expert T2RL consultants Jerry Foran and Rasih Ustun to discuss the rapidly evolving world of airline revenue management (RM).The conversation centers on the findings of T2RL’s latest annual survey of the market for RM solutions, exploring whether traditional revenue management still has a role to play as the industry moves toward modern retailing and OOSD (Offer, Order, Settlement, and Delivery). The panel examines the "inevitable" shift where offers are created in response to every individual query and how the science of RM must adapt to become more customer-centric.Key highlights of the discussion include:

• The Integration of RM and Pricing: Why the historical separation of these two functions is being consigned to history in favour of joined-up commercial processes.
• Ancillary Revenue Management: The challenges of applying RM principles to services like seats and bags, including the complexities of data collection and optimization.
• The Role of AI and Machine Learning: How sophisticated RM providers are using AI tools to extract actionable insights from increasingly large and unstructured datasets.
• Market Dynamics: A look at why some major airlines continue to build in-house solutions to keep their science proprietary while others move toward specialist vendors.
• "Bring Your Own Science": A look into the future of unified offer optimization platforms and the assembly of different components to manage right-to-fly, ancillaries, and bundling.

Whether you are interested in the rise of dynamic pricing or the future of network optimization, this episode provides essential insights into the technology and strategies shaping the airline industry today. To learn more, subscribers can download the full report at t2rl.net or join the conversation in person at the T2RL Engage conference in London this September.

This episode picks up where the industry's attention has been fixed: the live operation of Riyadh Air on FLYR Offer & Order - the first full-service airline running a fully native Offer & Order platform in production. Rather than revisit the build, this conversation moves the story forward.

Joining the conversation are Sam Chamberlain, Chief Product Officer at FLYR, and Raghuvir Konanki, Director of Product and IT Delivery at Riyadh Air alongside host Ian Tunnacliffe and Bert Craven, Head of Technology Practice at T2RL

In this episode of T2RL talks, host Ian Tunnacliffe leads a timely discussion on the dual-front crisis currently impacting the airline industry. Joined by Bert Craven, Head of Technology Practice and Deputy CEO of T2RL, and Jane Atkinson, Senior Vice President of Business Development, the team explores the "pinch at both ends" caused by rising fuel costs and suppressed travel demand following military operations in the Middle East.

The conversation moves beyond the immediate crisis to offer practical strategies for airline IT and business managers. The experts discuss where to find "buried treasure" within existing contract portfolios, highlighting often-overlooked areas like aviation messaging costs, distribution forensics, and the critical importance of "material change of business" clauses.

From the nuances of contractual minima to the massive return on investment provided by a well-run RFP, this episode provides a roadmap for airlines looking to achieve long-term commercial efficiency and robust leverage, even when the market is at its most volatile. Whether you are facing immediate cost pressures or preparing for upcoming renewals, this session offers essential insights into navigating the current crisis while maintaining a "keep calm and carry on" strategic focus.

Looking at how the market for airline booking engines has evolved over the past 30 years.   

T2RL's Amanda Campbell and Ian Tunnacliffe talk to Srdjan Prokic of Air Serbia

Is IBE as a concept now so deeply engrained in the PSS that it should barely be considered separately.  And will or should users even notice as booking systems migrate into Offers and Orders.

Mobile booking apps now surpass the web interface only allowing biometric payments, passport scanning and issuing of digital boarding passes.

Will  AI agents integrate enhance or replace traditional players and systems?

Join the team at T2RL Talks for an insightful discussion on the airline industry's "slow but steady progress" toward modern retailing. In this episode Ian Tunnacliffe invites our experts Amanda Campbell and Ian Luck to break down the key findings from the May 2026 Offer Order Settle Deliver (OOSD) Status Report.

Highlights of the conversation include:

• A "Huge Milestone" for OOSD: The team discusses Riyadh Air finally going live for sales, marking a significant moment for modern retailing technology.
  
• Industry Shifts: An analysis of the Amadeus and Tata Consultancy Services (TCS) partnership, exploring why Amadeus is now utilising third-party developers for its core systems.
  
• The AI Wave: A look at whether AI in travel is a "bubble" or a genuine disruptor, featuring updates on Sabre’s new partnerships and the emergence of agentic AI in distribution.
  
• Solving the "Baggage Problem": A look at Dohop’s new BagConnect product and its potential to streamline virtual interlining for low-cost carriers.
  
• The Road Ahead: A preview of the T2RL Engage 2026 conference in London, emphasizing the critical need to involve travel sellers in the transformation conversation.
  

This episode is essential listening for anyone tracking the digital transformation of airline distribution and technology.

Ian Tunnacliffe and Amanda Campbell of T2RL and Oliver Ross, Head of Loyalty CRM and Onboard Product at KMMalta Airlines discuss aspects of loyalty technology as highlighted by the recently published report The Market for Airline Loyalty Management Systems 2026 on t2rl.net

Ian Tunnacliffe talks to T2RL's Amanda Campbell and Bert Craven on a variety of matters raised by the recently released OOSD report which tracks the modernisation of airline retailing technology. Discussion includes key recent industry developments and announcements, highlighting what they mean for airline strategy, technology, and transformation priorities.

The airline industry is embracing the biggest commercial change for a generation it's going to need some help. T2RL has worked with a group of Systems Integrators to examine what help may be available and how best to apply it to the challenge  of OOSD. Hear Ian Tunnacliffe dive into the detail with Bert Craven and Nick Moore.