Bert Craven talks to Sam Chamberlain from FLYR and

Keith Martin from T2RL

The transition to OOSD will take years. Airlines and the entire ecosystem will have to adapt to a hybrid world. What are the tools that will enable them to deliver value from the early steps in the process while avoiding painful disruption?

From cryptocurrencies to open banking, the way that customers expect to pay for services is undergoing a revolution. Airlines that best meet customer expectations will have a distinct advantage in the increasingly diverse marketplace. What are the steps that they should be taking as part of their OOSD transformation to ensure that they stay ahead of the curve?

Ian Tunnacliffe talks to Keith Martin of T2RL and David Jelley of CellPoint Digital ahead of the T2RL Engage 2025 conference on 22-24th September.

https://www.t2rl.com/events/t2rlengage/

Airline processes have been built on a patchwork of different systems. The move to OOSD offers an opportunity to consolidate and rationalise systems and processes. In particular there should be common product catalogues, pricing systems and offer generation across all channels. What sort of savings will this generate and how can they be achieved?

Airline online customer experience has lagged behind other industries, partly because of restrictions inherent in traditional artefacts including PNRs and tickets. OOSD has the potential to take the brakes off innovation in customer experience. What sort of transformation can we expect in the next few years?

In a wide-ranging conversation Alex Zoghlin, CEO of ATPCO, joins the T2RL team to consider the transition to OOSD. Do we have necessary and sufficient standards in place? Will truly modular solutions be feasible or will the convenience of a one-stop shop come to dominate?  Can airlines start to gain value from the first steps on the road rather than waiting for some future promised land?  ATPCO has opinions on these and many other questions.

With the publication of T2RL's annual report on the market for Revenue Management and Dynamic Pricing systems, Dieter Westerman and Rasih Ustun talk to Ian Tunnacliffe about where RM fits in the world of OOSD, the growing importance of AI capabilities and the possible pitfalls of Willingness to Pay modelling.

The business case for Offer-Order-Settle-Deliver depends on enhancing airline revenues. Some of that will come from the introduction and expansion of dynamic pricing but what are the other opportunities? 

Hear Justin Jander, Director Product Management, PROS  in conversation with Rasih Ustun, Jerry Foran and Ian Tunnacliffe, T2RL as they set the stage for one of the key themes of the conference in 2025, 22 - 24 September, London, enhancing revenue. 

Ian Tunnacliffe talks to Keith Martin and Ian Luck about the movements and successes highlighted by our latest publications about OOSD and retailing.

While some airlines have gone all-in on direct distribution many will be selling through the travel trade for the foreseeable future. In advance of the T2RLEngage 2024 conference, hear Ian Luck and Emma Forrest in conversation with Ian Tunnacliffe exploring how airlines and their travel agent partners can work together to unlock the value promised by OOSD.

This is a key theme that will be addressed at T2RLEngage, 23 - 25 September in London.

Register here to attend.Download the latest Offer, Order, Settle, Deliver Status

Report summary here for more. 

*Current T2RL data shows GDS NDC implementations to be between 20-40 airlines dependent on the GDS.

Changing the engines in mid-flight - the challenges of transition

Everybody agrees that there will be long transition period before Offer, Order, Settle, Deliver (OOSD) is adopted universally. This will impact business process and technology alike. In this conversation we identify some of the key challenges in keeping one foot in the old world and one in the new. Hear Ian Tunnacliffe, T2RL and Mike Tansey, Growth Markets Travel Industry Leader, Accenture discussing the challenges.

Register for the conference HERE