In today’s episode, I talk about how to build a solid foundation to provide exceptional customer service.

Download your FREE Customer Success kit here: https://customercarechannel.com/freebies/

Enrol onto Customer Experience Course here

Follow us on Instagram and Tiktok for daily tips and inspiration

Printable Downloads: Get Organised

Support the pod and Buy a Coffee: Buy me a Coffee

Stay Connected: 

- Subscribe to The Customer Care Channel for more insights on building customer-focused businesses.  

- Follow us on social media for updates, tips, and behind-the-scenes content! - @customercarechannel

Please Rate & Review: ⭐️⭐️⭐️⭐️⭐️  

If you enjoyed this episode, we’d love it if you could leave a rating and review—it helps other new entrepreneurs find the show and grow their businesses, too!

Thank You for Listening!

Remember, a delighted customer is a loyal customer. Start building positive experiences today, and watch your business grow!

Hosted on Acast. See acast.com/privacy for more information.

In today’s episode, Lisa dives into the essentials of Customer Experience 101 for beginner entrepreneurs. You’ll learn what customer experience (CX) really means, why it’s so important for your business, and practical steps you can take to start creating a positive experience that keeps customers coming back fr more! If you’re just starting out, this episode will help you put your customers at the centre of everything you do.

Key Topics Covered:

1. What is Customer Experience?  

2. Why Customer Experience is Crucial for Business Success  

3. Key Elements of a Positive Customer Experience  

4. How to Get Started with Customer Experience Management

Actionable Takeaways: 

• Understand Your Customer: Create a detailed customer avatar to know exactly who you’re serving. Don’t forget to grab my free customer avatar template to help you get started!
• Keep It Simple: Make every step of the customer journey easy and enjoyable.
• Communicate Well: Let your customers know they’re always heard—respond to their inquiries, and show appreciation for their business.
• Get Personal: Use names, send thank-you notes, and add personal touches to every interaction.
• Ask for Feedback: Regularly ask customers how you’re doing and use their feedback to improve.

Resources:

Download your FREE Customer Success kit here: https://customercarechannel.com/freebies/

Enrol onto Customer Experience Course here

Printable Downloads: Get Organised

Support the pod and Buy a Coffee: Buy me a Coffee

Stay Connected: 

- Subscribe to The Customer Care Channel for more insights on building customer-focused businesses.  

- Follow us on social media for updates, tips, and behind-the-scenes content! - @customercarechannel

Please Rate & Review: ⭐️⭐️⭐️⭐️⭐️  

If you enjoyed this episode, we’d love it if you could leave a rating and review—it helps other new entrepreneurs find the show and grow their businesses, too!

Thank You for Listening!

Remember, a delighted customer is a loyal customer. Start building positive experiences today, and watch your business grow!

Hosted on Acast. See acast.com/privacy for more information.

This episode guides you through Handling Tough Situations: Navigating Difficult Customer Interactions.

Host: Lisa  

Podcast: Customer Care Channel

Key Points:

• Why Do Customers Get Upset?
• Staying Calm and Professional
• Offering Solutions and Following Up
• Conclusion and Next Steps

Episode Transcript:  https://customercarechannel.com/difficult-customer-interactions/

Resources Mentioned:

Download your FREE Customer Success kit here: https://customercarechannel.com/freebies/

Enrol onto Customer Experience Course here

Follow us on Instagram and Tiktok for daily tips and inspiration

Printable Downloads: Get Organised

Support the pod and Buy a Coffee: Buy me a Coffee

Connect with Us: 

- Follow us on @customercarechannel for more customer service tips!  

- Subscribe to the Customer Care Channel and never miss an episode.  

- Share this episode with fellow business owners who could use productivity tips to grow their customer-focused businesses.

Hosted on Acast. See acast.com/privacy for more information.

Productivity Tips for Becoming Customer-Focused in Your Business. In this episode, Lisa shares five productivity tips for beginner business owners looking to build a customer-focused business. As a female entrepreneur, it’s easy to feel overwhelmed with managing your day-to-day tasks, but prioritizing customer needs while staying productive is key to long-term success. Lisa breaks down practical tips to help you streamline your workflow, automate tasks, and develop customer-centric habits—all while keeping your sanity intact!

Resources Mentioned:

Brand New website: www.customercarechannel.com

Download your FREE Customer Success kit here: https://customercarechannel.com/freebies/

Enrol onto Customer Experience Course here

Follow us on Instagram and Tiktok for daily tips and inspiration

Printable Downloads: Get Organised

Support the pod and Buy a Coffee: Buy me a Coffee

Connect with Us: 

- Follow us on @customercarechannel for more customer service tips!  

- Subscribe to the Customer Care Channel and never miss an episode.  

- Share this episode with fellow business owners who could use productivity tips to grow their customer-focused businesses.

Hosted on Acast. See acast.com/privacy for more information.

Episode 18 discusses the secret to what good customer service is!

To Do:

Download your FREE Customer Success kit here: https://customercarechannel.com/freebies/

Enrol onto Customer Experience Course here

Follow us on Instagram and Tiktok for daily tips and inspiration

Printable Downloads: Get Organised

Support the pod and Buy a Coffee: Buy me a Coffee

Contact:

Follow and send messages on IG: Customer Care Channelor @customercarechannel

So, get listening!

*Affiliate Disclaimer:

Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!

Hosted on Acast. See acast.com/privacy for more information.

Episode 17 discusses beauty salon ideas and much more!

To Do:

Download your FREE Customer Success kit here: https://customercarechannel.com/freebies/

Enrol onto Customer Experience Course here

Follow us on Instagram and Tiktok for daily tips and inspiration

Printable Downloads: Get Organised

Support the pod and Buy a Coffee: Buy me a Coffee

Contact:

Follow and send messages on IG: Customer Care Channelor @customercarechannel

So, get listening!

*Affiliate Disclaimer:

Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!

Hosted on Acast. See acast.com/privacy for more information.

Episode 16 discusses what customer service standards are and why you need them!

To Do:

Download your FREE Customer Success kit here: https://customercarechannel.com/freebies/

Enrol onto Customer Experience Course here

Follow us on Instagram and Tiktok for daily tips and inspiration

Printable Downloads: Get Organised

Support the pod and Buy a Coffee: Buy me a Coffee

Contact:

Follow and send messages on IG: Customer Care Channelor @customercarechannel

So, get listening!

*Affiliate Disclaimer:

Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!

Hosted on Acast. See acast.com/privacy for more information.

Episode 15 discusses why the customer isn't always right and what to do!

To Do:

Download your FREE Customer Success kit here: https://customercarechannel.com/freebies/

Enrol onto Customer Experience Course here

Follow us on Instagram and Tiktok for daily tips and inspiration

Printable Downloads: Get Organised

Support the pod and Buy a Coffee: Buy me a Coffee

Contact:

Follow and send messages on IG: Customer Care Channelor @customercarechannel

So, get listening!

*Affiliate Disclaimer:

Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!

Hosted on Acast. See acast.com/privacy for more information.

Episode 14 discusses the L.A.S.T method and how you can apply it to your business.

To Do:

Download your FREE Customer Success kit here: https://customercarechannel.com/freebies/

Enrol onto Customer Experience Course here

Follow us on Instagram and Tiktok for daily tips and inspiration

Printable Downloads: Get Organised

Support the pod and Buy a Coffee: Buy me a Coffee

Contact:

Follow and send messages on IG: Customer Care Channelor @customercarechannel

So, get listening!

*Affiliate Disclaimer:

Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!

Hosted on Acast. See acast.com/privacy for more information.

Episode 13 discusses ways to handle customer complaints and why you need a customer complaints procedure to manage customer complaints effectively.

To Do:

Download your FREE Customer Success kit here: https://customercarechannel.com/freebies/

Enrol onto Customer Experience Course here

Follow us on Instagram and Tiktok for daily tips and inspiration

Printable Downloads: Get Organised

Support the pod and Buy a Coffee: Buy me a Coffee

Contact:

Follow and send messages on IG: Customer Care Channelor @customercarechannel

So, get listening!

*Affiliate Disclaimer:

Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!

Hosted on Acast. See acast.com/privacy for more information.