In this week's episode, Dr. Michelli discusses how customer experience excellence can be achieved without large expenditures or adverse impact on productivity.

Dr. Michelli discusses retaining Boomer customer loyalty...

Dr. Michelli discusses retaining Boomer customer loyalty...

Recently an interviewer asked me a frustrating question, “Why are we constantly watching leaders on television who are boastful and self-serving?”

My answer, “Because the leaders we see on television in the United States are predominantly politicians. Those politicians, be they Republican or Democrat, often place their political careers above the broader issues of the country. Those are NOT the leaders who inspire me every day.”

Recently an interviewer asked me a frustrating question, “Why are we constantly watching leaders on television who are boastful and self-serving?”

My answer, “Because the leaders we see on television in the United States are predominantly politicians. Those politicians, be they Republican or Democrat, often place their political careers above the broader issues of the country. Those are NOT the leaders who inspire me every day.”

In this week's episode, Dr. Michelli discusses using the force of good at work and in the world...

In this week's episode, Dr. Michelli discusses using the force of good at work and in the world...

To be excellent at something you must say “no” to a lot of things to which you will otherwise be mediocre.

To be excellent at something you must say “no” to a lot of things to which you will otherwise be mediocre.

In this episode, Dr. Michelli discusses responsiveness as a make or break differentiator in all business industries...