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Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
By Dr. Joseph A. Michelli
New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and ma... more
4.4
77 ratings
FAQs about Customer Experience University - Winning Loyalty & Engagement One Customer at a Time:
How many episodes does Customer Experience University - Winning Loyalty & Engagement One Customer at a Time have?
The podcast currently has 1,003 episodes available.
Customer Experience University - Winning Loyalty & Engagement One Customer at a Time episodes:
January 26, 2017Lessons for How to Swim in a Blue Ocean from the Girls Auto Clinic 
January 23, 2017Is Business a Game? Customer Experience Lessons from Gaming Dr. Michelli, discusses game theory as it applies to businesses outside of the gaming industry...
...moreJanuary 23, 2017Is Business a Game? Customer Experience Lessons from Gaming January 12, 2017Fine-tuning Your Service Expectations and Your Consistent Delivery of Service Behaviors January 12, 2017Fine-tuning Your Service Expectations and Your Consistent Delivery of Service Behaviors January 06, 2017Customer Experience Excellence – The Science and the Craft January 06, 2017Customer Experience Excellence – The Science and the Craft December 29, 2016Customer Resolution 2017 – Perfect Experiences In this week's episode, Dr. Michelli discusses setting a new standard for experience delivery...
...moreDecember 29, 2016Customer Resolution 2017 – Perfect Experiences December 22, 2016Do’s and Don’ts for a Human and Humane Holiday Experience
FAQs about Customer Experience University - Winning Loyalty & Engagement One Customer at a Time:
How many episodes does Customer Experience University - Winning Loyalty & Engagement One Customer at a Time have?
The podcast currently has 1,003 episodes available.