We pay all sorts of attention to our curb appeal to make the most of that first impression. Same thing with our phone skills (more on that in last week's episode). Do we have the same focus for our websites? Are they intuitive and customer friendly? Is the experience of renting a unit as easy as if a manager was walking them through the process on the phone or in person? Well, it should be.

A customer friendly website is essential in our digital age. How many clicks should it take to make a rental? Are you buttons the right size and correct design? How much movement is too much for a website? We cover all this and more as we examine the customer experience through the lens of your website.

Hosts: Josh Huff & Melissa Huff

Produced by Lighthouse Storage Solutions