Customer Service Academy

As I head off on my first vacation in over a year, I want to share the power of unplugging, unwinding, and dreaming. Take your vacation time and use it to drive business results.

- Vacation is great for your health and mental health

- Getting away makes you more creative

- Taking time off makes you a better leader and more productive.

Take some time for yourself today - it's time for your comeback.

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

Tony Johnson Customer Service Expert | Author | Trainer | Speaker

Check out my FREE Resources and Training Tools:

Web: https://www.igniteyourservice.com/

YouTube: https://www.youtube.com/c/RecipeforserviceNet

Twitter: https://twitter.com/ServiceRecipe

Instagram: https://www.instagram.com/recipeforservice/

Tik Tok: https://vm.tiktok.com/owrTbL/

Facebook: https://www.facebook.com/tonyjohnsoncx/

Music: http://www.bensound.com

In this episode, I welcome Heenle Turner into the studio to talk about people, employee experience, and retention.

- Great customer experiences are personalized and don't feel cookie cutter

- Leaders often struggle to have uncomfortable conversations, but that is a key to improving performance and communication

- When you have a team of 5 start employees they will recruit more great talent for you

- Transparency and flexibility are the key attributes of employers of choice

Hhttps://www.5staremployees.com/

It's time for the great service comeback!

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

Tony Johnson Customer Service Expert | Author | Trainer | Speaker

Check out my FREE Resources and Training Tools:

Web: https://www.igniteyourservice.com/

YouTube: https://www.youtube.com/c/RecipeforserviceNet

Twitter: https://twitter.com/ServiceRecipe

Instagram: https://www.instagram.com/recipeforservice/

Tik Tok: https://vm.tiktok.com/owrTbL/

Facebook: https://www.facebook.com/tonyjohnsoncx/

Music: http://www.bensound.com

We can learn so much from our Founding Fathers when it comes to leadership - particulalry from John Adams.

Remember that great leadership fuels great employee experiences, which inspires hospitality and customer experience.

- Believe deeply in your values

- Be passionate

- Value your family

- Beware jealousy and workplace politics

It's time for the great service comeback!

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

Tony Johnson Customer Service Expert | Author | Trainer | Speaker

Check out my FREE Resources and Training Tools:

Web: https://www.igniteyourservice.com/

YouTube: https://www.youtube.com/c/RecipeforserviceNet

Twitter: https://twitter.com/ServiceRecipe

Instagram: https://www.instagram.com/recipeforservice/

Tik Tok: https://vm.tiktok.com/owrTbL/

Facebook: https://www.facebook.com/tonyjohnsoncx/

Music: http://www.bensound.com

In this episode, I welcome Dustin Dale into the studio to discuss leadership and service.

- The best customer experiences are transparent and straightforward

- Great communicators tailor their messages to their employees to drive understanding

- If you want to improve your recruitment and retention you must dig into what is causing people to leave

- The pandemic shifted our mindset into more of a me focus rather than a team focus

It's time for the great service comeback!

Visit Dustin: https://www.beyondeveryhorizon.com/

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

Tony Johnson Customer Service Expert | Author | Trainer | Speaker

Check out my FREE Resources and Training Tools:

Web: https://www.igniteyourservice.com/

YouTube: https://www.youtube.com/c/RecipeforserviceNet

Twitter: https://twitter.com/ServiceRecipe

Instagram: https://www.instagram.com/recipeforservice/

Tik Tok: https://vm.tiktok.com/owrTbL/

Facebook: https://www.facebook.com/tonyjohnsoncx/

Music: http://www.bensound.com

In this episode, I talk about protecting the customer + guest experience, even when you are short staffed.

- Protect your team experience

- Lean into tech

- All hands on deck

- Focus on high value products, services, and customers

It's time for the great service comeback!

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

Tony Johnson Customer Service Expert | Author | Trainer | Speaker

Check out my FREE Resources and Training Tools:

Web: https://www.igniteyourservice.com/

YouTube: https://www.youtube.com/c/RecipeforserviceNet

Twitter: https://twitter.com/ServiceRecipe

Instagram: https://www.instagram.com/recipeforservice/

Tik Tok: https://vm.tiktok.com/owrTbL/

Facebook: https://www.facebook.com/tonyjohnsoncx/

Music: http://www.bensound.com

In this episode, I welcome Dane Espegard into the studio.

- The best service ensures that customers feel heard at every turn

- Shooting for progress rather than perfection is a key way to focus on continuous improvement

- Stretch goals are great ways to move beyond what we think of as possible

- Taking the time to dream helps elicit passion and big ideas (and small important ones)

https://daneespegard.com/

https://daneespegard.com/freegift/

It's time for the great service comeback!

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

Tony Johnson Customer Service Expert | Author | Trainer | Speaker

Check out my FREE Resources and Training Tools:

Web: https://www.igniteyourservice.com/

YouTube: https://www.youtube.com/c/RecipeforserviceNet

Twitter: https://twitter.com/ServiceRecipe

Instagram: https://www.instagram.com/recipeforservice/

Tik Tok: https://vm.tiktok.com/owrTbL/

Facebook: https://www.facebook.com/tonyjohnsoncx/

Music: http://www.bensound.com

Thank you.

What can we learn?

- Appreciation Matters

- Leadership Matters

- Training Matters

- Dedication Matters

It's time for your service comeback!

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

Tony Johnson Customer Service Expert | Author | Trainer | Speaker

Check out my FREE Resources and Training Tools:

Web: https://www.igniteyourservice.com/

YouTube: https://www.youtube.com/c/RecipeforserviceNet

Twitter: https://twitter.com/ServiceRecipe

Instagram: https://www.instagram.com/recipeforservice/

Tik Tok: https://vm.tiktok.com/owrTbL/

Facebook: https://www.facebook.com/tonyjohnsoncx/

Music: http://www.bensound.com

In this episode, I speak with Laurie Sudbrink about engaging, retaining, and maximizing employee performance.

1. Are you putting your employees first so they are enabled to serve customers?
2. Constructive feedback and performance management go best when you start with a positive intent
3. Communicate how each individual contributes to the mission and vision
4. Great onboarding is about connection and reaching out before day one

Visit Laurie at: https://www.lauriesudbrink.com/

It's time for the great service comeback!

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

Tony Johnson Customer Service Expert | Author | Trainer | Speaker

Check out my FREE Resources and Training Tools:

Web: https://www.igniteyourservice.com/

YouTube: https://www.youtube.com/c/RecipeforserviceNet

Twitter: https://twitter.com/ServiceRecipe

Instagram: https://www.instagram.com/recipeforservice/

Tik Tok: https://vm.tiktok.com/owrTbL/

Facebook: https://www.facebook.com/tonyjohnsoncx/

Music: http://www.bensound.com

In this episode, I share the leadership lessons we can learn from Harry Potter and how to bring to life in your daily work.

- Managerial Courage Matters

- Optimism is an attractive leadership leadership trait

- Teams want to work for leaders with great character

- You can't lead alone - it takes a team

- Take the time build relationships

It's time for the great service comeback!

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

Tony Johnson Customer Service Expert | Author | Trainer | Speaker

Check out my FREE Resources and Training Tools:

Web: https://www.igniteyourservice.com/

YouTube: https://www.youtube.com/c/RecipeforserviceNet

Twitter: https://twitter.com/ServiceRecipe

Instagram: https://www.instagram.com/recipeforservice/

Tik Tok: https://vm.tiktok.com/owrTbL/

Facebook: https://www.facebook.com/tonyjohnsoncx/

Music: http://www.bensound.com

This episode is #100.

In this episode I share:

- The top five listener episodes

- My favorite episodes

- Lessons learned over the last 100 episodes

- The consulting journey

It's time for the great service comeback!

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

Tony Johnson Customer Service Expert | Author | Trainer | Speaker

Check out my FREE Resources and Training Tools:

Web: https://www.igniteyourservice.com/

YouTube: https://www.youtube.com/c/RecipeforserviceNet

Twitter: https://twitter.com/ServiceRecipe

Instagram: https://www.instagram.com/recipeforservice/

Tik Tok: https://vm.tiktok.com/owrTbL/

Facebook: https://www.facebook.com/tonyjohnsoncx/

Music: http://www.bensound.com