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Customer Service Academy episodes
- 99: Building a Culture of Customer Focus + Employee Retention With Jodie JansenBuilding teams with resilience, flexibility, positivity, and kindness
In this episode, I invite Jodie Jansen into the studio to talk about customers success and loyalty.
- Understand why customers need technology - or any product
- Great relationships are fueled by accountability on both sides
- Customer health is an indicator of growth
- Internally being crystal clear about expectations and responsibilities
- Push your team to know the "why" behind the work
- Use your own technology or software to understand your customer's journey and potential friction points
It's time for the great service comeback!
Here are the links that Jodie shared:
https://www.mediafly.com/
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Tony Johnson Customer Service Expert | Author | Trainer | Speaker
Check out my FREE Resources and Training Tools:
Web: https://www.igniteyourservice.com/
YouTube: https://www.youtube.com/c/RecipeforserviceNet
Twitter: https://twitter.com/ServiceRecipe
Instagram: https://www.instagram.com/recipeforservice/
Tik Tok: https://vm.tiktok.com/owrTbL/
Facebook: https://www.facebook.com/tonyjohnsoncx/
Music: http://www.bensound.com
26 min - 98: The 5 Customer + Employee Experience Guidelines
In this episode, I talk about the 5 customer and employee experience guidelines. These will enable your team to deliver amazing service for your customers, guests, and consumers - and lead to increased loyalty and revenue.
- Safety
- Hospitality
- Quality
- Simplicity
- Inclusivity
It's time for the great service comeback!
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Tony Johnson Customer Service Expert | Author | Trainer | Speaker
Check out my FREE Resources and Training Tools:
Web: https://www.igniteyourservice.com/
YouTube: https://www.youtube.com/c/RecipeforserviceNet
Twitter: https://twitter.com/ServiceRecipe
Instagram: https://www.instagram.com/recipeforservice/
Tik Tok: https://vm.tiktok.com/owrTbL/
Facebook: https://www.facebook.com/tonyjohnsoncx/
Music: http://www.bensound.com
18 min - 97: Technology and Innovation That Truly Solves Problems with Mouli ChandramouliIn this episode, I invite Mouli Chandramouli of Zan Compute into the studio to discuss technology, innovation, and customer focus.
- Great customer experience is about solving real world problems
- When deploying technology solutions pre-planning is crucial to success and ease of use
- Make sure that your customers truly understand how to use your products for maximum benefit
Learn More About Zan Compute: https://www.zancompute.com/
It's time for the great service comeback!
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Tony Johnson Customer Service Expert | Author | Trainer | Speaker
Check out my FREE Resources and Training Tools:
Web: https://www.igniteyourservice.com/
YouTube: https://www.youtube.com/c/RecipeforserviceNet
Twitter: https://twitter.com/ServiceRecipe
Instagram: https://www.instagram.com/recipeforservice/
Tik Tok: https://vm.tiktok.com/owrTbL/
Facebook: https://www.facebook.com/tonyjohnsoncx/
Music: http://www.bensound.com
31 min - 96: Do You Understand Your Customers or Just Think You Do?
In this episode, we dive into the fundamentals of understanding your customers and acting on feedback:
- Ask questions of those who love your business and those who have left you
- Engage your employees to find out what customers are saying
- Remember every customer comes with Problems, Wants, and Emotions - solving them is paramount to success
It's time for the great service comeback!
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Tony Johnson Customer Service Expert | Author | Trainer | Speaker
Check out my FREE Resources and Training Tools:
Web: https://www.igniteyourservice.com/
YouTube: https://www.youtube.com/c/RecipeforserviceNet
Twitter: https://twitter.com/ServiceRecipe
Instagram: https://www.instagram.com/recipeforservice/
Tik Tok: https://vm.tiktok.com/owrTbL/
Facebook: https://www.facebook.com/tonyjohnsoncx/
Music: http://www.bensound.com
18 min - 95: Creating High Performing Teams Who Provide Amazing Customer Experiences With Emily Ransone
In this episode, we welcome Emily Ransone into the studio to talk about communication and engagement.
- Customer Service is very much about listening
- Understand yourself first to lead your team more effectively
- Learn if you are a Driver, Expressive, Analytical, or Amiable
- Interview for your core values when hiring talent
https://growthjunkiesunite.com/
You can reach Emily at [email protected]
It's time for the great service comeback!
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Tony Johnson Customer Service Expert | Author | Trainer | Speaker
Check out my FREE Resources and Training Tools:
Web: https://www.igniteyourservice.com/
YouTube: https://www.youtube.com/c/RecipeforserviceNet
Twitter: https://twitter.com/ServiceRecipe
Instagram: https://www.instagram.com/recipeforservice/
Tik Tok: https://vm.tiktok.com/owrTbL/
Facebook: https://www.facebook.com/tonyjohnsoncx/
Music: http://www.bensound.com
31 min - 94: Your Employees Probably Hate Your Training and What To Do About It
Let's talk about how to utilize training to empower your team to deliver great customer experiences and build loyalty:
- Start with the goal in mind - what do you want them to remember?
- Presentations must be story telling driven and engaging
-Use great video content to scale information
It's time for the great service comeback!
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Tony Johnson Customer Service Expert | Author | Trainer | Speaker
Visit 4xi Consulting at: https://www.4xiconsulting.com/
Check out my FREE Resources and Training Tools:
Web: https://www.igniteyourservice.com/
YouTube: https://www.youtube.com/c/RecipeforserviceNet
Twitter: https://twitter.com/ServiceRecipe
Instagram: https://www.instagram.com/recipeforservice/
Tik Tok: https://vm.tiktok.com/owrTbL/
Facebook: https://www.facebook.com/tonyjohnsoncx/
Music: http://www.bensound.com
25 min - 93: Creating Value for Clients to Grow Long Term Relationships With Simon Elliot and Ed Snowden
In this episode, I welcome Simon Elliot and Ed Snowden from 4xi Global Consulting and Solutions into the studio. They are the co-authors of the True North Strategic Partnership Strategy.
- Partnerships must be a journey together
- Relationships should be mutually beneficial
- Building value is ongoing an commitment to your client's success and what is valuable for them
- A huge danger of long term relationships is complacency and honest self reflection can help combat that
It's time for the great service comeback!
Learn More: https://www.4xiconsulting.com/truenorth
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Tony Johnson Customer Service Expert | Author | Trainer | Speaker
Music: http://www.bensound.com
31 min - 92: Remote Strategies That Drive CX Success and Employee Engagement With Tim Mobley
In this episode, I interview Tim Mobley about remote teams and fractional work.
- Great brands know what they are trying to achieve and how they are going to get there
- Outsourcing is a great way to remain focused on your core competencies
- Clear, focused deliverables leads to great results with outsourcing
- Performance management must be objective to be impactful
It's time for the great service comeback!
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Tony Johnson Customer Service Expert | Author | Trainer | Speaker
Check out my FREE Resources and Training Tools:
Web: https://www.igniteyourservice.com/
YouTube: https://www.youtube.com/c/RecipeforserviceNet
Twitter: https://twitter.com/ServiceRecipe
Instagram: https://www.instagram.com/recipeforservice/
Tik Tok: https://vm.tiktok.com/owrTbL/
Facebook: https://www.facebook.com/tonyjohnsoncx/
Music: http://www.bensound.com
27 min - 91: What Value Do You Bring To Your Customers?
In this episode, I talk about understanding your customers and your organization to bring the best value to those you serve.
What problem do you solve?
Why should your customers care?
How will you communicate your value?
It's time for the great service comeback!
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Tony Johnson Customer Service Expert | Author | Trainer | Speaker
Check out my FREE Resources and Training Tools:
Web: https://www.igniteyourservice.com/
YouTube: https://www.youtube.com/c/RecipeforserviceNet
Twitter: https://twitter.com/ServiceRecipe
Instagram: https://www.instagram.com/recipeforservice/
Tik Tok: https://vm.tiktok.com/owrTbL/
Facebook: https://www.facebook.com/tonyjohnsoncx/
Music: http://www.bensound.com
16 min - 90: Building Strong Teams With a Customer Focus With Janet Fouts
In this episode, I welcome Janet Fouts into the studio to talk about employee engagement, service, and culture.
- Everything we do as a leader is about bringing the team together
- Focus on finding your teams strengths
- Pausing and listening are cornerstones of creating a conscious culture
- When managing remote teams, focus on connection and productivity rather than what hours they are working
Learn more about Janet at https://janetfouts.com/
It's time for the great service comeback!
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Tony Johnson Customer Service Expert | Author | Trainer | Speaker
Check out my FREE Resources and Training Tools:
Web: https://www.igniteyourservice.com/
YouTube: https://www.youtube.com/c/RecipeforserviceNet
Twitter: https://twitter.com/ServiceRecipe
Instagram: https://www.instagram.com/recipeforservice/
Tik Tok: https://vm.tiktok.com/owrTbL/
Facebook: https://www.facebook.com/tonyjohnsoncx/
Music: http://www.bensound.com
23 min
About Customer Service Academy
From the publisher's feed
Great customer service is the key to unlocking unparalleled sales growth. Customer Service Academy Radio features customer experience expert and award winning speaker Tony Johnson. Tony will share how to deliver the very best service to your customers and grow your business. Tony will interview leaders from best-in-class organizations and share his common sense approach to business success. Tony has led large and diverse teams in the restaurant, retail, and corporate spaces for decades and will share strategies and tactics that work in the real world on the front lines of service. Together we can ignite experiences that power business results!
Learn more today at https://www.igniteyourservice.com/training. You can also email me at [email protected] or call/text 606-356-7447.
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