On this episode of the Park Leaders Show, guest co-host, Phil Gaines, returns to discuss customer service for maintenance staff.

While many parks have training programs for new staff, developing cultures of customer care is a better alternative. As Phil explains, the key comes down to training versus education. With training, you're conditioning personnel to behave within specified parameters; with education, you're inspiring a team to focus on mission and purpose.

Granted, the difference may seem minor; however, the ramifications from operations and infrastructure to advocacy and retention can be significant.

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