This has been dug out of the Customer Service Gold dust archive for your listening pleasure...

In this episode, Gavin is joined by Diane Magers. Diane is the Founder and Chief Experience Officer at Experience Catalysts.

We hear her describe her journey from clinical psychology to CX, and why tough questions played such a key role; the reasons why organisations that have effectively digitally transformed are so far ahead of the competition; and the link between "YOLO" culture and the "Great Realignment".

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You can find Diane online at:

LinkedIn

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FeedSpot - 30 Best Customer Service Podcasts

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This podcast is hosted by Gavin Scott, an inspirational and entertaining Professional Speaker, facilitator and trainer using business success, sports experience and a genuine ability to win people over to deliver key messages.

To get in-touch with Gavin find him online or on Social Media at:

https://gavinscott.me/
https://www.linkedin.com/in/gavinscottltd/

Welcome to Episode 77 of The Customer Service Gold Dust Podcast.

In this episode, we take the opportunity to revisit some special moments from a selection of Gavin's wonderful monologues over the first 75 episodes.

Some of the topics include: how to make a conversation feel easy; the importance of demonstrating curiosity; providing a world class welcome; and an exercise in staying memorable.

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FeedSpot - 30 Best Customer Service Podcasts

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This podcast is hosted by Gavin Scott, an inspirational and entertaining Professional Speaker, facilitator and trainer using business success, sports experience and a genuine ability to win people over to deliver key messages.

To get in-touch with Gavin find him online or on Social Media at:

https://gavinscott.me/
https://www.linkedin.com/in/gavinscottltd/

Welcome to Episode 76 of The Customer Service Gold Dust Podcast.

In this episode, we take the opportunity to revisit 5 special moments from some incredible guests that have joined the podcast over the first 75 episodes.

So join us in this trip down memory lane and thanks to all the amazing guests and listeners who have helped in making the show so special thus far.

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FeedSpot - 30 Best Customer Service Podcasts

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This podcast is hosted by Gavin Scott, an inspirational and entertaining Professional Speaker, facilitator and trainer using business success, sports experience and a genuine ability to win people over to deliver key messages.

To get in-touch with Gavin find him online or on Social Media at:

https://gavinscott.me/
https://www.linkedin.com/in/gavinscottltd/

Welcome to Episode 75 of the Customer Service Gold Dust Podcast.

In this episode, Gavin is joined by Luba Chudnovets.

Luba Chudnovets is Co-Founder and CEO of Cordless.

We hear her talk about her fascinating experience at (then) start-up bank, Monzo and what it taught her about Customer Service; why voice should always have a place for customers; she highlights the technologies available to help agents identify common pressing concerns; and why she values problems as an opportunity rather than a hindrance.
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You can find Luba Chudnovets online at:

LinkedIn

Cordless Website

Email Address

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 FeedSpot - 30 Best Customer Service Podcasts

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This podcast is hosted by Gavin Scott, an inspirational and entertaining

Professional Speaker, facilitator and trainer using business success,

sports experience and a genuine ability to win people over to deliver

key messages.

To get in-touch with Gavin find him online or on Social Media at:

 https://gavinscott.me/
https://www.linkedin.com/in/gavinscottltd/

Welcome to Episode 74 of The Customer Service Gold Dust Podcast.

This episode is dedicated to the upcoming Awards International 'UK Customer Experience Awards 2022' event that is taking place in October.

So have a listen, and if you're interested in attending or being a judge, go to https://cxa.co.uk/ to find out more.

 You can also get in touch with Tamara Memedovic for further information here: https://www.linkedin.com/in/tamara-memedovic-147b6b222/

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 FeedSpot - 30 Best Customer Service Podcasts

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This podcast is hosted by Gavin Scott, an inspirational and entertaining Professional Speaker, facilitator and trainer using business success, sports experience and a genuine ability to win people over to deliver key messages.

To get in-touch with Gavin find him online or on Social Media at:

 https://gavinscott.me/
https://www.linkedin.com/in/gavinscottltd/

Welcome to Episode 73 of the Customer Service Gold Dust Podcast.

In this episode, Gavin is joined by Irina Poddubnaia.

Irina is Founder of TrackMage.

We hear her talk about what made her create a more efficient packing tracking solution; the ways in which it can help alleviate the burden on the Customer Service department; and she shares three key tips for improving the connection to the customer through better communication.

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You can find Irina online at:

LinkedIn

TrackMage Website

TrackMage Free E-Book

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 FeedSpot - 30 Best Customer Service Podcasts

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This podcast is hosted by Gavin Scott, an inspirational and entertaining

Professional Speaker, facilitator and trainer using business success,

sports experience and a genuine ability to win people over to deliver

key messages.

To get in-touch with Gavin find him online or on Social Media at:

 https://gavinscott.me/
https://www.linkedin.com/in/gavinscottltd/

Welcome to Episode 72 of the Customer Service Gold Dust Podcast.

In this episode, Gavin is joined by Aaron Painter.

Aaron is CEO of Nametag.

We hear him talk about his initial journey into CX and why it made such a difference to his career path; how his family having their online identities stolen made him want to solve a problem for both customers and service reps; and why the opportunity for improving this issue could lead to a better and more trusting online experience all around.

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You can find Aaron online at:

LinkedIn

 Nametag Website

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 FeedSpot - 30 Best Customer Service Podcasts

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This podcast is hosted by Gavin Scott, an inspirational and entertaining

Professional Speaker, facilitator and trainer using business success,

sports experience and a genuine ability to win people over to deliver

key messages.

To get in-touch with Gavin find him online or on Social Media at:

 https://gavinscott.me/
https://www.linkedin.com/in/gavinscottltd/

Welcome to Episode 71 of The Customer Service Gold Dust Podcast.

In this episode, Gavin poses an intriguing question: "Are you on purpose?"

He elaborates on the difference between living a life 'on' purpose - as opposed to letting life happen to you. He also shares a close and fascinating story about having purpose in your life, and why it's so crucial to getting you out of bed each morning, ready to face the world with a renewed sense of vigour.

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 FeedSpot - 30 Best Customer Service Podcasts

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This podcast is hosted by Gavin Scott, an inspirational and entertaining Professional Speaker, facilitator and trainer using business success, sports experience and a genuine ability to win people over to deliver key messages.

To get in-touch with Gavin find him online or on Social Media at:

 https://gavinscott.me/
https://www.linkedin.com/in/gavinscottltd/

Welcome to Episode 70 of the Customer Service Gold Dust Podcast.

In this episode, Gavin is joined by Claire Boscq.

Claire is a CX Expert, Keynote Speaker and the Creator of BizShui™.

We hear her talk about her journey through various CX roles and why she became so passionate about it; the benefits of mystery shopping and how she realised it could be applied to other areas; and how Feng Shui can be such a powerful ally - especially to those working from home.

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You can find Claire online at:

LinkedIn

Website

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 FeedSpot - 30 Best Customer Service Podcasts

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This podcast is hosted by Gavin Scott, an inspirational and entertaining

Professional Speaker, facilitator and trainer using business success,

sports experience and a genuine ability to win people over to deliver

key messages.

To get in-touch with Gavin find him online or on Social Media at:

 https://gavinscott.me/
https://www.linkedin.com/in/gavinscottltd/

Welcome to Episode 69 of the Customer Service Gold Dust Podcast.

In this episode, Gavin is joined by Al Hughes.

Al is a Head of Contact Centre & Contact Centre Leader.

We hear him talk about why he's so passionate about the industry and where he developed his deep love for customer service; share examples of what leadership should - and shouldn't - look like in contact centres; and highlight a particular moment when his team took the initiative to make him immensely proud.

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You can find Al online at:

LinkedIn 

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 FeedSpot - 30 Best Customer Service Podcasts

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This podcast is hosted by Gavin Scott, an inspirational and entertaining

Professional Speaker, facilitator and trainer using business success,

sports experience and a genuine ability to win people over to deliver

key messages.

To get in-touch with Gavin find him online or on Social Media at:

 https://gavinscott.me/
https://www.linkedin.com/in/gavinscottltd/