Welcome to Episode 68 of The Customer Service Gold Dust Podcast.

In this episode, Gavin talks about the magic of giving compliments.

He elaborates on some interesting examples of how giving compliments can make customer service fun and fluid - whether you're the agent or the customer.

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 FeedSpot - 30 Best Customer Service Podcasts

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This podcast is hosted by Gavin Scott, an inspirational and entertaining Professional Speaker, facilitator and trainer using business success, sports experience and a genuine ability to win people over to deliver key messages.

To get in-touch with Gavin find him online or on Social Media at:

 https://gavinscott.me/
https://www.linkedin.com/in/gavinscottltd/

Welcome to Episode 67 of the Customer Service Gold Dust Podcast.

In this episode, Gavin is joined by Matt Beckwith.

Matt is a Director of Customer Experience and 'The Contact Center Geek'.

We hear him talk about a particular habit he developed that has helped sharpen his Contact Center sword; the importance of looking beyond basic average handling time metrics; and why voice will likely never die out - but may merge with digital even more in the years to come.

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You can find Matt online at:

LinkedIn

Website

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 FeedSpot - 30 Best Customer Service Podcasts

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This podcast is hosted by Gavin Scott, an inspirational and entertaining

Professional Speaker, facilitator and trainer using business success,

sports experience and a genuine ability to win people over to deliver

key messages.

To get in-touch with Gavin find him online or on Social Media at:

 https://gavinscott.me/
https://www.linkedin.com/in/gavinscottltd/

Welcome to Episode 66 of The Customer Service Gold Dust Podcast.

In this episode, Gavin talks about the importance of getting the little things right.

He elaborates on a fascinating example of how one little thing can make all the difference - and how you can take that energy into your own customer service world with three useful steps.

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 FeedSpot - 30 Best Customer Service Podcasts

------

This podcast is hosted by Gavin Scott, an inspirational and
entertaining Professional Speaker, facilitator and trainer using
business success, sports experience and a genuine ability to win people
over to deliver key messages.

To get in-touch with Gavin find him online or on Social Media at:

 https://gavinscott.me/
https://www.linkedin.com/in/gavinscottltd/

Welcome to Episode 65 of The Customer Service Gold Dust Podcast.

In this episode, Gavin talks about various examples of brilliant customer service in the Hospitality Industry.

He discusses how research indicates that the first 12 words of any encounter determine much of that all-important first impression - along with some illuminating
stories about how great customer service can be.

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 FeedSpot - 30 Best Customer Service Podcasts

------

This podcast is hosted by Gavin Scott, an inspirational and
entertaining Professional Speaker, facilitator and trainer using
business success, sports experience and a genuine ability to win people
over to deliver key messages.

To get in-touch with Gavin find him online or on Social Media at:

 https://gavinscott.me/
https://www.linkedin.com/in/gavinscottltd/

Welcome to Episode 64 of The Customer Service Gold Dust Podcast.

In this episode, Gavin talks about the various ways in which you can create "D.E.L.I.G.H.T" for your customers.

He discusses the various steps behind the acronym "D.E.L.I.G.H.T", with the 7 steps of the how to achieve it - along with some fascinating stories along the way to illustrate the points.

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 FeedSpot - 30 Best Customer Service Podcasts

------

This podcast is hosted by Gavin Scott, an inspirational and
entertaining Professional Speaker, facilitator and trainer using
business success, sports experience and a genuine ability to win people
over to deliver key messages.

To get in-touch with Gavin find him online or on Social Media at:

 https://gavinscott.me/
https://www.linkedin.com/in/gavinscottltd/

Welcome to Episode 63 of The Customer Service Gold Dust Podcast.

In this episode, Gavin talks about the various ways in which you can develop your mindset for success.

He discusses what mindset actually means; the 4 steps of the ladder to shaping it; the importance of never giving up; and why it's such a crucial foundation to everything we do.

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 FeedSpot - 30 Best Customer Service Podcasts

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This podcast is hosted by Gavin Scott, an inspirational and entertaining Professional Speaker, facilitator and trainer using business success, sports experience and a genuine ability to win people over to deliver key messages.

To get in-touch with Gavin find him online or on Social Media at:

 https://gavinscott.me/
https://www.linkedin.com/in/gavinscottltd/

Welcome to Episode 62 of the Customer Service Gold Dust Podcast.

In this episode, Gavin is joined by Kate Brouse.

Kate is a Disability Advocate and a Strategic Partnership Manager at NTI (National Telecommuting Institute).

We hear her talk about why it's so important for her to turn every interaction she has into a positive one; discuss the key skills that people working in customer service today should have; and why companies are finally coming round to hiring people with disabilities in order to have a more diverse and inclusive workforce.

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You can find Kate online at:

LinkedIn

Website

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 FeedSpot - 30 Best Customer Service Podcasts

------

This podcast is hosted by Gavin Scott, an inspirational and entertaining

Professional Speaker, facilitator, and trainer using business success,

sports experience and a genuine ability to win people over to deliver

key messages.

To get in-touch with Gavin find him online or on Social Media at:

 https://gavinscott.me/
https://www.linkedin.com/in/gavinscottltd/

In this episode, Gavin is once again joined by Elaine Lee.

Elaine is the Managing Director of ReynoldsBusbyLee.

We hear her talk about how mystery shopping can be beneficial in both quantitative and qualitative scenarios; give some examples where companies have been made to realise customer pain points in the ordering process; and why it's so crucial to know who your customers are in order to cater to them effectively.

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You can find Elaine online at:

LinkedIn

Website

------

FeedSpot - 30 Best Customer Service Podcasts

------

This podcast is hosted by Gavin Scott, an inspirational and entertaining

Professional Speaker, facilitator and trainer using business success,

sports experience and a genuine ability to win people over to deliver

key messages.

To get in-touch with Gavin find him online or on Social Media at:

https://gavinscott.me/
https://www.linkedin.com/in/gavinscottltd/

Welcome to Episode 60 of The Customer Service Gold Dust Podcast.

In this episode, Gavin is joined by Sarah Hitchcock.

Sarah is the Co-Founder and Chief Operating Officer at Geolytix.

We hear her talk about the importance of open and timely communication with clients; elaborate upon locating-planning and why it can be a vital tool when guarding against cannibalisation; and discuss why awards ceremonies can be a useful reminder of the accomplishments achieved along the way, as well as keep up team spirit.

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You can find Sarah online at:

LinkedIn

Website

------

 FeedSpot - 30 Best Customer Service Podcasts

------

This podcast is hosted by Gavin Scott, an inspirational and entertaining

Professional Speaker, facilitator and trainer using business success,

sports experience and a genuine ability to win people over to deliver

key messages.

To get in-touch with Gavin find him online or on Social Media at:

https://gavinscott.me/
https://www.linkedin.com/in/gavinscottltd/

Welcome to Episode 59 of The Customer Service Gold Dust Podcast.

In this episode, Gavin is joined by Natasha Ratanshi-Stein.

Natasha is the Founder of Surfboard.

We hear her describe how she came up with the idea for Surfboard and what solutions it aims to provide; the reason behind aiming to bring more humanity to issues like scheduling; and why the opportunity was there to offer a more refined and collaborative piece of technology in the CX industry.

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You can find Natasha online at:

LinkedIn

Website

------

FeedSpot - 30 Best Customer Service Podcasts

------

This podcast is hosted by Gavin Scott, an inspirational and entertaining

Professional Speaker, facilitator and trainer using business success,

sports experience and a genuine ability to win people over to deliver

key messages.

To get in-touch with Gavin find him online or on Social Media at:

https://gavinscott.me/
https://www.linkedin.com/in/gavinscottltd/