In this episode, Matt and Mike discuss one of the most overlooked requirements of running a web agency - customer support. It's very easy to think that the biggest hurdle to your business will be learning and keeping up with all the new tools and skills that you'll need to deliver modern websites to your clients, but in reality, support can be equally if not more of a challenge especially when it can derail your entire day's schedule and have you helping someone for little to no money. Then in the Web News, the duo discuss a holiday gift guide, with a twist! Instead of the typical, buy this for a person that likes this, instead, Matt and Mike discuss the mentality around gift giving. If someone is a web developer for work, is it in bad taste to buy them a computer chair for their home office as a gift? 

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