I'm always amazed by people who just have an uncanny knack to be able to think fast on their feet. When business owners have this ability I'm even more in awe.

If you met the person you would spend the rest of your life with, wouldn't you make a pretty good effort to make sure they knew you were interested in them?

This episode is all about a hard lesson learned while raking leaves in my front yard.

We all love a good scare, especially around Halloween. But when those fears stop us from doing what we know we can... well that's wrong.

Growing up on a small farm in Idaho taught me lessons, most of which I hated learning.

This episode is all about excuses. Have you noticed that excuses don't fix anything? It's kinda like kicking the can down the road. Eventually someone will have to bend over and pick it up and throw it away.

Have you ever felt used by a "friend" that only contacted you when they wanted a favor? That's what this episode is all about. It's amazing how many businesses are guilty as well. 

I guess I'm a sentimental type. There are certain times of the year that I just love. This episode is how we can take that feeling and share it with our customers every day and all year long.

I got a sobering question from a client the other day and I think it's something that needs to be said. Not knowing could bring you a world of heartache and probably anger... it would me.

After finally getting the feeling back in my fingers and toes, I realized customers end up going cold for similar reasons. That's what this episode is all about.