Customers First Podcast

Join Tacey and her special guest, Certified Practising Marketer, Author & Keynote Speaker, Braith Baskin.

Today's Topic: "Are People at The Core of All You Do"

Braith shares his strategy of Purpose: Intention: Connection, all with people at the core.

Timestamp: 01:10: Braith's Story

Timestamp: 05:15: Purpose

Timestamp: 010:01: Intention

Timestamp: 15:05: Connection (OnGoing Relationships)

Link to SparkeTypes free assessment: https://sparketype.com/sparketest/

Braith's Contact Information:

Website: https://braithbamkin.com

Instagram: @braithbamkin

LinkedIn: @braithbamkin

Free Chapter of Braith's Book: https://braithbamkin.com/breatheeasybook

Tacey's Contact Information:

https://linktr.ee/taceyatkinson

Thank you for tuning in, and I look forward to having more valuable conversations together in the future.

Remember:

Customer-Centric Cultures Create Magical Customer Experiences.

Now Go Spread the Magic!

Join Tacey and her special guest, Certified Life Coach & Talent Development Expert and Customers First Regular, Angie Robinson.

Today's Topic: "The Power of Good Communication"

Angie shares her expertise in developing stronger connections to your team through practicing good communication strategies.

Timestamp: 01:32: Angie's Story for the new family members

Timestamp: 04:39: Communication is the Foundation

Timestamp: 08:29: 6 Core Communication Categories

Timestamp: 25:07: Know yourself First

Link to Angie PDF with the 6 Core Communication Categories

https://communication.angie-robinson.com

Angie's Contact Information:

Website: www.angie-robinson.com

Instagram: @angierobinsoncoaching

LinkedIn: @angiekrobinson

Tacey's Contact Information:

https://linktr.ee/taceyatkinson

Thank you for tuning in, and I look forward to having more valuable conversations together in the future.

Remember:

Customer-Centric Cultures Create Magical Customer Experiences.

Now Go Spread the Magic!

Join Tacey and her special guest, Business Efficiency Consultant and High-Performance Coach Carina Lawson.

Today's Topic: "Creating Epics Goals & Achieving Them"

Carina shares her expertise in process improvement and making your business more efficient.

Timestamp: 01:13: Carina's Story

Timestamp: 06:50: Strategies to improve efficiencies

Timestamp: 07:01: Cycle Time Reductions

Timestamp: 11:45: Customer Satisfaction

Link to the free printable Carina is gifting us: https://ponderlily.com/collections/printables

Carina's Contact Information:

Website:https://ponderlily.com

Instagram: @weareponderlily

Tacey's Contact Information:

https://linktr.ee/taceyatkinson

Thank you for tuning in, and I look forward to having more valuable conversations together in the future.

Remember:

Customer-Centric Cultures Create Magical Customer Experiences.

Now Go Spread the Magic!

Join Tacey and her special guest, Founder & CEO of RecruitGyan: Neha Naik.

Today's Topic is Is Your Recruiting, Building or Killing Your Culture?

Neha shares strategies to make sure you are not only attracting but retaining top quality people every step of the recruiting process.

Timestamp: 01:17: Neha's Story

Timestamp: 07:26: Even the Job Posting Matters

Timestamp: 10:19: Employees need to be Raving Fans

Timestamp: 13:19: Retention is the Key to Morale

Timestamp: 17:15: The Culture Killer

Neha's Contact Information:

Website:https://recruitgyan.com

LinkedIn: https://www.linkedin.com/in/neha-dixit-naik/

Tacey's Contact Information:

https://linktr.ee/taceyatkinson

Thank you for tuning in, and I look forward to having more valuable conversations together in the future.

Remember:

Customer-Centric Cultures Create Magical Customer Experiences.

Now Go Spread the Magic!

Join Tacey and her special guest, Customers First Regular, Amy Kehs. Amy is Brand Strategist and Communications Expert for museums.

Today's Topic is In Search of Your Ideal Client.

Amy shares how an "ah-ha" moment for her, really turned her thoughts on the ideal client or customer on it's head and since she has embraced the results have made her business flourish and it can help yours do the same.

Timestamp: 01:25: Amy's Story

Timestamp: 08:16: Do What Lights Up Up

Timestamp: 12:26: Branding vs Messaging

Link to Amy's Blog Post Detailing These Thoughts: https://www.amykehs.com/blog/in-search-of-your-ideal-customer

Amy's Contact Information:

Website: https://www.amykehs.com

LinkedIn: https://www.linkedin.com/company/kehs-communications/

Tacey's Contact Information:

https://linktr.ee/taceyatkinson

Thank you for tuning in, and I look forward to having more valuable conversations together in the future.

Remember:

Customer-Centric Cultures Create Magical Customer Experiences.

Now Go Spread the Magic!

Join Tacey and her special guest, Customers First Regular, Keith Groshans. Keith is a Graphic Artist, Website & Brand Builder, and Top Banana at Rocket Juiced Studios.

Today's Topic is Technology Throughout The Customer Experience.

Keith shares how technology surrounds the customer experience today, from pre-sale research, to purchase and beyond, our homes, retail stores, art galleries, cars, websites and more are evolving to include more and more technology and ways we can embrace it to enhance the bond between customer and brand.

Timestamp: 07:45: Web-based shopping vs brick & mortar

Timestamp: 18:16: Omnichannel vs Multichannel explained

Timestamp: 20:49: Website technology towards accessibility.

Link to the Rocket Juiced on Website Accessibility PDF: Rocket Juiced on Website Accessibility

Keith's Contact Information:

Website: https://www.rocketjuiced.com

Tacey's Contact Information:

https://linktr.ee/taceyatkinson

Thank you for tuning in, and I look forward to having more valuable conversations together in the future.

Remember:

Customer-Centric Cultures Create Magical Customer Experiences.

Now Go Spread the Magic!

Join Tacey and her special guest, Peter Taylor. Peter is a father, Business Mentor, and Leader of The Awakened Man.

Today's Topic is Creating a High Performance Team.

Peter is passionate about human potential, strategic planning and creating high performance teams, so shares insights with us on these topics.

Timestamp: 01:09: Peter's Story

Timestamp: 09:04: Cultivating Discipline

Timestamp: 12:30: Growing a Company with Integrity.

Link to the Time Recovery Calculator: https://www.petetaylor.co.uk/twitter

Just enter your email into the form and it will be sent to you.

Peter's Contact Information:

LinkedIn: https://www.linkedin.com/in/peterleontaylor/?originalSubdomain=uk

Instagram: https://www.instagram.com/pete_taylor/

Tacey's Contact Information:

https://linktr.ee/taceyatkinson

Thank you for tuning in, and I look forward to having more valuable conversations together in the future.

Remember:

Customer-Centric Cultures Create Magical Customer Experiences.

Now Go Spread the Magic!

Join Tacey and her Special Guest, Serial Business Creator, Elite Business Coaching & Consulting Owner & Author: Joe Rockey JR.

Today's topic is "How to Create a World-Class Culture"

Joe discusses the importance of having a culture that empowers your team, compensates them according and allows for innovative new ideas.

Timestamp: 00:55: Joe's Story

Timestamp: 06:57: Honest Evaluation of the Business

Timestamp: 17:56: Building a Culture that People would "Run through Fire" for.

Timestamp: 20:00: Joe Leads with 4 Core Values

Joe's Contact Information:

Website: https://elitebusinessconversations.com/

Instagram: https://www.instagram.com/local.football.flavor/

Tacey's Contact Information:

https://linktr.ee/taceyatkinson

Thank you for tuning in, and I look forward to having more valuable conversations together in the future.

Remember:

Customer-Centric Cultures Create Magical Customer Experiences.

Now Go Spread the Magic!

Join Tacey and her special guest Educator, Administrator & TikTok Legend, Jared Lamb.

Today's Topic: "Putting Your Teams Needs First & Leading by Example"

Timestamp: 1:24: Mr Lamb's Journey

Timestamp: 3:41: Birth of Principal with a Cart

Timestamp: 5:14: Visibility

Timestamp: 11:33: Relationship Building

Timestamp: 15:27: Leading with Respect

Timestamp: 19:48: Flexible to Change

Mr Lamb's Contact Info:

TikTok: @principal_lamb

LinkedIn: https://www.linkedin.com/in/jared-lamb-186144228/

Instagram: https://www.instagram.com/principal_lamb/

Tacey's Contact Information, Website and Social Media Links are all on her LinkTree: https://linktr.ee/taceyatkinson

Thank you for tuning in, and I look forward to having more valuable conversations together in the future.

Remember: Customer-Centric Cultures Create Magical Customer Experiences. Now Go Spread the Magic!

Join Tacey and her special guest Market Strategist & Operations Systems Specialist, Gisell Paula.

Today's Topic: "Making your Business Swoon Worthy"

Gisell walks us through some ways to make every experience swoon worthy through having the best systems in place.

Timestamp: 4:57: Acting on Your Why

Timestamp: 6:26: Scaling with Sacrifice

Timestamp: 10:18: Customer Journey Mapping

Timestamp: 14:29: Empowering Your Team

Gisell's Contact Info:

Website: https://www.getscrategy.com/about

LinkedIn: https://www.linkedin.com/in/gisellpaula/

Link to Journey Mapping Template: https://www.getscrategy.com/customer-first-cx

Tacey's Contact Information, Website and Social Media Links are all on her LinkTree: https://linktr.ee/taceyatkinson

Thank you for tuning in, and I look forward to having more valuable conversations together in the future.

Remember: Customer-Centric Cultures Create Magical Customer Experiences. Now Go Spread the Magic!