Customers First Podcast

Join Tacey and her special guest Army Veteran, Founder of Leading for Effect & Dynamic Leadership Coach, Chris Dubois.

Today's Topic: "Lead to Success through Dynamic Leadership"

Chris walks us through some techniques to lead a team to success.

Timestamp: 4:27: Dynamic Leadership

Timestamp: 6:53: Leadership is Experiential

Timestamp: 10:03: 3 Common Leadership Mistakes

Timestamp: 19:15: Questions for Your Team

Chris's Contact Info:

Website: https://www.leadingforeffect.com

LinkedIn: www.linkedin.com/in/christopherrdubois

Tacey's Contact Information, Website and Social Media Links are all on her LinkTree: https://linktr.ee/taceyatkinson

Thank you for tuning in, and I look forward to having more valuable conversations together in the future.

Remember: Customer-Centric Cultures Create Magical Customer Experiences. Now Go Spread the Magic!

Join Tacey and her Special Guest, Business Book Author, Speaker, Podcaster & Entrepreneur, Mark Graban, .

Today's topic is "Cultivating a Culture of Learning from Mistakes"

Mark discusses the importance of having a culture that embraces learning from mistakes and removes the fear and punishment traditionally associated with mistakes. How it's critical to foster, grow and nourish this type of culture on an ongoing basis.

Timestamp: 01:14: Mark's Story

Timestamp: 06:28: Choose Improvement not Punishment

Timestamp: 15:01: Fostering the Environment

Timestamp: 18:20: Not One and Done

Timestamp: 22:19: Leadership that Embraces this Culture

Mark's Contact Information:

Website: https://www.markgraban.com

Link to book: https://www.mistakesbook.com

LinkedIn: https://www.linkedin.com/in/mgraban/

Instagram: https://www.instagram.com/mgraban/

Tacey's Contact Information:

https://linktr.ee/taceyatkinson

Thank you for tuning in, and I look forward to having more valuable conversations together in the future.

Remember:

Customer-Centric Cultures Create Magical Customer Experiences.

Now Go Spread the Magic!

Join Tacey and her Special Guest, Founder of Catalytics, Frank Mendoza.

Today's topic is "How AI and Data Analytics can Improve Your Company Culture"

Frank discusses all the ways AI can enhance the customer experience both internally and for your customers. AI isn't anywhere near the stage to replace humans nor does Frank think it should. But he does offer ways for you to use to stay relevant and deliver a better experience.

Timestamp: 02:43: Differences between AI &Machine Learning

Timestamp: 09:26: Is your business ready for AI?

Timestamp: Challenges businesses face implementing AI

Frank's Contact Information:

LinkedIn: https://www.linkedin.com/in/fxmendoza

Instagram: https://www.instagram.com/fx.mendoza

Tacey's Contact Information:

https://linktr.ee/taceyatkinson

Thank you for tuning in, and I look forward to having more valuable conversations together in the future.

Remember:

Customer-Centric Cultures Create Magical Customer Experiences.

Now Go Spread the Magic!

Join Tacey and her special guest TV Host, Media Coach, Recording Artist & Best Selling Author,

Amy Scruggs. Today's Topic: "What If It All Goes Right?"

Amy discusses how shifts throughout life can keep you living your best life and how not to take NO as defeat.

Timestamp: 1:11: Amy's Story

Timestamp: 9:46: Turning Fails into Opportunities

Timestamp: 13:14: Power of Integrity

Timestamp: 14:34: Lights, Camera Action, the Why behind the book

Amy's Contact Info:

Website: https://www.amyscruggsmedia.com

Link to book: Lights, Camera, Action Book

Link to What If It All Goes Right: open Spotify

Tacey's Contact Information, Website and Social Media Links are all on her LinkTree: https://linktr.ee/taceyatkinson

Thank you for tuning in, and I look forward to having more valuable conversations together in the future.

Remember: Customer-Centric Cultures Create Magical Customer Experiences. Now Go Spread the Magic!

Join Tacey and her special guest, Author, Trainer and Certified Speaking Professional, Barbara Khozam.

Today's topic is: "How Not To Deliver BAD Customer Experience"

Barbara shares many nuggets of wisdom how to deliver the best experiences for your team and your customers because we both believe the culture examples start on the inside, at the top of the organization.

Timestamp: 01:43: Barbara's Journey

Timestamp: 11:54: The Shift in Human Behaviour.

Timestamp: 18:26: Hiring the Wrong People Hurts a Company

Timestamp: 22:54: Complaints are a Gift, Embrace Them!

Barbara's Contact Information Website: https://barbarakhozam.com Social media links

https://www.facebook.com/barbarakhozam

https://www.linkedin.com/in/barbarakhozam/

https://www.instagram.com/bnkhozam/

Free PDF - How to deal with difficult customers - https://6ome8ke8.pages.infusionsoft.net

Tacey's Contact Information, Website and Social Media Links are all on her LinkTree: https://linktr.ee/taceyatkinson

Thank you for tuning in, and I look forward to having more valuable conversations together in the future.

Remember:

Customer-Centric Cultures Create Magical Customer Experiences.

Now Go Spread the Magic!

Join Tacey and her Special Guest, Author of UpSolutions and Owner of Maranet Inc. Patti Mara.

Today's topic is "Building a Team of Superheroes"

Patti discusses the importance of understanding that your team are your brand ambassadors and how to turn them into your brand's superheroes. How to set your team up for success in the field of customer engagement through: Value Proposition Training, Clear Position Agreements, Team Communication and Regular Feedback.

Timestamp: 01:27: Patti's Journey

Timestamp: 11:41: Listening to Your Team

Timestamp: 14:51: 4 Pillars of Team Success

Link to blog post we discussed: How to make your team the hero blog post

Patti's Contact Information:

Website: www.pattimara.com

Social Media:

LinkedIn: https://www.linkedin.com/in/pattimara/

Instagram: https://www.instagram.com/patti.mara/

Tacey's Contact Information:

https://linktr.ee/taceyatkinson

Thank you for tuning in, and I look forward to having more valuable conversations together in the future.

Remember:

Customer-Centric Cultures Create Magical Customer Experiences.

Now Go Spread the Magic!

Join Tacey and her special guest: Dr. Jessica Kriegel as they discuss Transforming Workplace Cultures. Jessica is an Author, Keynote Speaker and Workplace Culture Transformation Expert.

Jessica's journey: Timestamp: 01:10

Jessica's definition of Culture: Timestamp: 06:34

Who is responsible for culture?: Timestamp: 12:04

Jessica discusses Purpose, strategy & culture. Feedback, recognition and storytelling. Tune in to see how all these things work together to create your culture.

Jessica's Spill the Tea session: Timestamp: 33:53

Jessica's Culture Transformation Guide and her book are found on her website: https://jessicakriegel.com

Jessica's contact information:

LinkedIn: https://www.linkedin.com/in/jessicakriegel/

Tacey's Contact Information, Website and Social Media Links are all on her LinkTree: https://linktr.ee/taceyatkinson

Thank you for tuning in, and I look forward to having more valuable conversations together in the future.

Remember:

Customer-Centric Cultures Create Magical Customer Experiences.

Now Go Spread the Magic!

Join Tacey and her special guest, Singer, Songwriter, Music Teacher & Ambassador for Hydrocephalus Canada, Danny Lamb.

Today's topic is: "Music & Magic of Inclusivity in Business & Life."

Danny discusses how challenging it continues to be to find venues with total accessibility for all communities to enjoy his concerts. We also discuss how much money gets left out of the economy yearly because of accessibility issues. It is a staggering number.

We also discuss Danny's journey and what's in the future for Danny Lamb.

Danny also shares his newest release, "Unique 2 Yourself," which I consider my anthem for 2023. Please give it a listen and request it on your favourite radio station. (link below)

Danny's Contact info:

IG: @dannylambofficial

TikTok: @dannylambofficial

Website: www.dannylamb.com

Email: [email protected]

As a gift...

Unique 2 Yourself

Spotify: https://open.spotify.com/track/6rq4shsw2VMrXfvg0SfxcM?si=75b293c472734e72

Itunes: https://music.apple.com/ca/album/unique-2-yourself-single/1670129651

Tacey's Contact Information, Website and Social Media Links are all on her LinkTree: https://linktr.ee/taceyatkinson

Thank you for tuning in, and I look forward to having more valuable conversations together in the future.

Remember:

Customer Centric Cultures Create Magical Customer Experiences.

Now Go Spread the Magic!

Join Tacey and her special guest, Author and Human Potential Developer, Terre Short.

Today's topic is: "How Word Choices Impact Customer Experience."

Terre shares with us the importance of making sure our personal podcast (voice in our head) chooses words wisely to ourselves so we can, in turn, choose wisely when interacting with our teams and customers.

Terre shares some examples of words that limit us and others that can uplift us. It would help if you read her book; many more examples there.

We also cover some examples of how leaders can use words to be sure to deliver clear messaging to their teams.

Terre's Website: https://www.shortgroup.net

Link to purchase the book: https://www.shortgroup.net/shop

Tacey's Contact Information, Website and Social Media Links are all on her LinkTree: https://linktr.ee/taceyatkinson

Thank you for tuning in, and I look forward to having more valuable conversations together in the future.

Remember:

Customer Centric Cultures Create Magical Customer Experiences.

Now Go Spread the Magic!

Join Tacey and her special guest, Author, Podcast Host and President/owner of PK Solutions Group, Patrick Kagen.

Today's topic is: "Standing Out From Your Competition."

Patrick shares his 8 Key Ingredients needed to differentiate yourself from your competitors to your customers.

1. Develop and understand, in detail, the client's problems – often, the client thinks they know the problem, but what they know is the symptom of the situation they are experiencing.
2. Understand the TOTAL VALUE of the solutions you bring the client – this happens not from knowing your product line in detail as much as it comes from knowing and understanding the client problems within the client operations and then knowing what the actual costs are that stem from that problem.
3. Be CONFIDENT in stating the problem as you have discovered it, especially when the client has not, or does not see it – this is the core of differentiation – seeing what others do not see and confidently quantifying the cost of its continued existence.
4. Be clear about the difference between the solution's price and the cost of not implementing the solution.
5. Know your Ideal Client. Predetermine what your ideal client looks like and behaves like. Find that ideal client, and you will begin to sell from the buyer's perspective.
6. Speak Value, NOT PRICE. Your client buys the value of what you offer, and the value to an intelligent buyer is NON-NEGOTIABLE.
7. DEMONSTRATE YOUR DIFFERENTIATORS. Words can be deceiving, but actions are irrefutable.
8. Once you have demonstrated your differentiators, then SPEAK TO THEM, AND WRAP THEM IN VALUE – nothing eliminates buyer remorse more than starting with the absolute correct solution to existing problems, but only you saw them. Feel free to point out that any answer other than yours allows the issues to continue and erode the customer's operations.

Differentiation is what the most intelligent buyers rely on. Differentiation is not a logo, slogan, or brand. But when you properly differentiate, you become the brand, the option the client has searched for, and you become a reliable resource while all others are simply making a pitch.

You can read the blog in full at: https://pksolutionsgroup.com/2022/11/what-sets-you-apart-from-the-competition-in-the-buyers-mind/

Retreat Patrick Mentioned: Before emailing him, ask yourself these questions:

If you answer YES to 2 of the four questions, then this leadership retreat/mastermind would be a good use of your time:

1. Do you lead the leadership in your organization?
2. Do you lead teams in your organization?
3. Is revenue a significant factor considered in how you are evaluated at your organization?
4. Do you operate in a highly competitive industry?

Email Patrick for more information: [email protected]

Tacey's Contact Information, Website and Social Media Links are all on her LinkTree: https://linktr.ee/taceyatkinson

Thank you for tuning in, and I look forward to having more valuable conversations together in the future.

Remember:

Customer Centric Cultures Create Magical Customer Experiences.

Now Go Spread the Magic!