Customers First Podcast

Join Tacey on this Solo Episode

Grab a Cup of Tea, and Let's Catch Up!

It's been a few weeks since Tacey checked in; she catches you up on all the great conversations she's had since you last met.

Through this short episode recap, Tacey shares her thoughts on the recent conversations and people she has been fortunate to meet.

Grab your cup of tea and pull up a chair in the Boardroom with Tacey.

Tacey's Contact Information, Website and Social Media Links are all on her LinkTree: https://linktr.ee/taceyatkinson

Thank you for tuning in, and Tacey looks forward to having more valuable conversations together in the future.

Remember:

Customer Centric Cultures Create Magical Customer Experiences.

Now Go Create the Magic!

Join Tacey and her special guest, Founder & CEO of Lone Fir Creative, Tyler Pigott, as they discuss "Building a Company Culture that Puts the Customer First."

They delve into the importance of looking at the entire company culture to tune in and refine the customer experience. It all starts with taking care of your team and putting them in the best role for them and you to succeed. And when that magic happens, the customer wins as well.

Tyler loves to help people see around the corners, identify challenges and solve problems and he shares tips on how to do that.

Tyler explains how competing in Ironman races taught him a lot about running a business and that you need a clear vision to build a thriving culture.

Tyler is also gifting us a free E-Course called "Get out of Your Way" and a free Customer Journey Mapping Template. The links will be below.

Tyler's contact information:

website: https://www.lonefircreative.com/

Linkedin Profile: https://www.linkedin.com/in/tylerpigott/

eCourse: https://www.tylerpigott.com/get-out-of-your-own-way

Customer Journey Map: https://www.lonefircreative.com/customer-journey-template

Tacey's Contact Information, Website and Social Media Links are all on her LinkTree: https://linktr.ee/taceyatkinson

Thank you for tuning in, and Tacey looks forward to having more valuable conversations together in the future.

Remember:

Customer Centric Cultures Create Magical Customer Experiences.

Now Go Spread the Magic!

Join Tacey and her special guest, CEO of the Appreciation Advocate, Steve Buzogany, as they experience how not to poison your best customer relations through appreciation.

Steve believes in this concept so much he has built his business around helping companies show their customers the appreciation they all deserve.

Relationship building and truly getting to know your customer is at the heart of all he does and we all should do. Without that caring and genuine thirst for knowledge about your customer and all they do, how will you ever build brand loyalty?

It is the one way you can truly stand out to your customer and if you don't do it, someone else will.

Steve's contact info:

Website: AppreciationAdvocate.com

Steve's Free E-Book Set for you: https://appreciationadvocate.com/sales57965515

Tacey's Contact info: https://www.taceyatkinson.com

Join Tacey and her Special Guest Life-Long Entrepreneur Drake Scifers discuss their thoughts on Customer Experience being Everything!

Drake goes into how he discovered that they were many businesses that were not realizing that experience is the most valuable asset any company has but sadly is also the most under utilized.

He walks us through some real life scenarios he brought this practice to success and how you can use those types of tools for your own success.

From real estate to internet services, Drake tells how not only he set himself apart from the crowd but how he hopes to be of service to you.

Drakes contact info:

LinkedIn: https://www.linkedin.com/in/drakescifers/

Email: [email protected]

Tacey's contact info is all : https://www.taceyatkinson.com

Join Tacey and special guest, Customers First alum, PR Expert Amy Kehs as they discuss the important of clear, concise and consistent messaging across the board.

They delve into the importance of regular messaging audits to be sure your words are consistent on all the platforms you interact with. The potential and existing customer will walk away if you confuse them with your words. Make them the hero of your story and how you are unique to help them.

Amy updates us on where her business is headed and how that has affected her messaging as well as, she discusses how she lead Customers First in the PR aspect of the brand refresh they just under went.

Amy shares tips to help you drive your message over the finish line to your customers along with a gift, a pdf: How to Create Authentic Messaging That Sells, which can be found here:

https://tinyurl.com/amykehs

Amy's website: https://www.amykehs.com

Tacey's contact information can all be found on her website: https://www.taceyatkinson.com

Thank you for tuning in and Tacey looks forward to sitting down to more valuable conversations together in the future.

Remember:

Customer Centric Cultures Create Magical Customer Experiences.

Now go Spread the Magic!

Brand Relaunches, Refreshes and How It's More Than Your Logo.

With Special Guest: Top Banana at Rocket Juiced Studios, Keith Groshans

Tacey and Keith talk about what makes a brand choose to refresh or relaunch a brand. There is much more to consider than just the logos and colours, and they even discuss the recent refresh of Customers First, on which Keith was the creative director and graphic artist.

Customers First wasn't the only brand to refresh, and they discuss some brands that did it well and some that might have missed the mark.

Customers First has launched this new chapter of magic, and we take you along on how we got here.

Thank you for tuning in, and we look forward to us sitting down to have more valuable conversations together in the future.

Remember..... Customer-Centric Cultures Create Magical Customer Experiences. Now Go Spread the Magic!

Keith's contact information: Website: http://www.rocketjuiced.com Free gift: Creating a Full Brand Anatomy: http://www.rocketjuiced.com/customersfirst

Tacey's contact information is found at www.taceyatkinson.com

The last couple of years have brought about some amazing changes for all of us. Customers First has as well.

"I recently relocated to the Halifax area to fulfill a promise I made to my late father. I promised that I would establish my business and give back to the community he loved," said CEO and founder, Tacey Atkinson. "He has been the inspiration for Customer's First. He instilled in me at an early age, how important customer relationships are to businesses and their communities."

Join Tacey for this solo episode as she discusses exciting announcements regarding everything, Customers First.

The mission of Customer's First is "Curating Customer-Centric Cultures to increase customer loyalty and decrease employee attrition." It does this through its strategic planning, leader and team trainings, and speaking engagements. With over 35 years of management experience in customer service industries, Customer's First CEO Tacey Atkinson has developed her fun and interactive training program, CAKE™, to boost engagement and create lasting brand loyalty. Tacey's speaking engagements deliver fun, powerful presentations to company teams.

The brand is getting a new look everywhere; the podcast is getting a new format, and the new website also launches on January 22nd.

Tune in to Tacey explaining the changes and what's in store for the future of Customers First.

We hope you continue tuning in; the best is on the road ahead.

You can contact Tacey on social media; all platforms are @taceyatkinson or at the website www.taceyatkinson.com, where we hope you'll check out the new site on January 22nd.

Thanks for tuning in. Customers First: Today, Tomorrow, Always. Until next time.

Join Tacey and her Special Guest,

Facilitator & Certified Life Coach for Leaders, Angie Robinson.

Today's Topic: Creating Your Word Story.

Angie and I discuss how we utilize choosing a word to guide us for the upcoming year and how it can impact every decision we make. The joys of looking back on a word story to see how it shaped your growth and development. It is a practice I strongly believe in, and Angie teaches the process with such care that you will want to join us and create your word story.

Timestamp: [01:50] Angie's Story

Timestamp:[03:54] The Impact of this Practice

Timestamp: [06:01] 3 Questions to Start the Process

Timestamp:[14:49] Reflecting Back Monthly to Keep it Alive

Timestamp:[23:18] Angie's Speed Round

Enjoyed the show and want to connect with Tacey & Angie?

Angie's Website: https://www.angie-robinson.com

Link to Episode 46 of Angie's Podcast: https://www.angie-robinson.com/podcast/episode46

Tacey's Website: www.taceyatkinson.com (Jan. 22nd will be the relaunch of a new look & new site)

Tacey's social links: @taceyatkinson

Thanks for tuning in.

Customers First: Today, Tomorrow, Always.

Until next time.

Join Tacey and her Special Guest,

Author of Crushing the Competition with Service, Hank Ebeling.

Today's Topic: The Importance of Excellence in Customer Service.

There is so much competition out there today; the one thing that they can't replicate is how you make people feel when interacting with your brand. Good or bad, it's the thing that uniquely belongs to you, so make it the most magical experience you can use so that your guests keep returning for more. Today we discuss strategies to make that happen. Tune in for tips to create your magic.

Timestamp: [01:02] Hank's Story

Timestamp:[03:00] Biggest Advantage in Business

Timestamp: [07:57] Warm Bodies vs Engaged Employees

Timestamp:[10:54] The Gift of Complaints

Timestamp:[23:21] Hank's Speed Round

Enjoyed the show and want to contact Tacey or Hank?

Hank's social links: @hankebeling

Link to Hank's book: Crushing the Competition with Service: https://a.co/d/gjZoHpQ

Tacey's Website: www.taceyatkinson.com (Jan. 22nd will be the relaunch of a new look for social media & new website)

Tacey's social links: @taceyatkinson

Thanks for tuning in.

Customers First: Today, Tomorrow, Always.

Until next time.

Join Tacey and her Special Guest : Keith Lee.

Creator of the "Make You Happy" Management System

Today's Topic: Everyone's Primary Job IS Customer Service.

Timestamp: 00:50: Keith's Story

Timestamp: 05:02: Why do most companies Struggle with Customer Service?

Timestamp: 21:09: Customer Satisfaction is Worthless…..

Timestamp: 35:25: Keith's Speed Round

Keith's Contact Info: (don't forget to get the book, only pay shipping)

Website: https://makeyouhappycustomerservice.com/

LinkedIn: @keithlee-1

Tacey's Contact Info

@taceyatkinson (All social links the same)

website: www.taceyatkinson.com