Customers First Podcast

Join Tacey and her Special Guest Podcast Host of Purpose and Pixie Dust, Entrepreneur and Womens Business Coach, Lindsay Dollinger.

Lindsay shares her strategies to get 5 hours back into your week. From the right calendar format to prioritizing tasks and automating or outsourcing, we learn many ways to free us your time to live in your "Zone of Genius" as she calls it.

We learn the benefits of shutting off notifications in your emails and cell phone (I know, shocking idea!) and how "doubling up" tasks gets twice as much done in a day.

Lindsay is sharing her workbook with us so download and try these out for yourself: workbook link

Lindsay's Contact info:

website: https://www.lindsaydollinger.com

Instagram: https://www.lindsaydollinger.com

Tacey's Contact Information, Website and Social Media Links are all on her LinkTree: https://linktr.ee/taceyatkinson

Thank you for tuning in, and I look forward to having more valuable conversations together in the future.

Remember:

Customer-Centric Cultures Create Magical Customer Experiences.

Now Go Spread the Magic!

Join Tacey and her special guest, Disney Expert, Author, Speaker, Podcaster & Host of WDWRadio, Lou Mongello.

Today's topic is: "Disney Magic Can Live In Your Business Too."

I could not think of another guest I wanted to celebrate our 100th episode more than Lou Mongello. Lou has tried for years to get me into podcasting, and finally, in 2021, I took the leap and haven't looked back. He has been a business mentor and close friend for nearly two decades. He speaks worldwide about the Disney experience, and today's show is a dive into what makes them the best.

Lou shares why he believes Disney's attention to detail, casting, and consistency across the brand lead to a customer experience that is the gold standard in the marketplace.

We discuss things from design choices to hitting all of our senses at once and the bookends of wow that start and end a transaction with and how we can all practice that in our businesses.

Lou has experienced Disney on multiple continents through many categories of experiences, and he knows each time what to expect because they deliver excellence across the brand.

Lou has built a reputation for being the go-to expert on all things Disney and is sought out for appearances as a guest on multiple types of media and keynote speaker around the globe. He hosts and produces his show, WDWRadio, which ranked in the top 1% of podcasts worldwide. He is also the founder of the Dream Team Project, which sends children with life-threatening illnesses to Disney World through the Make-A-Wish Foundation of America. Thanks to the incredible efforts and generosity of others, they have raised more than $550,000.00 to date.

Lou's Business Website: https://www.loumongello.com/

Lou's Disney Website: https://www.wdwradio.com/

Tacey's Contact Information, Website and Social Media Links are all on her LinkTree: https://linktr.ee/taceyatkinson

Thank you for tuning in, and I look forward to having more valuable conversations together in the future.

Remember:

Customer Centric Cultures Create Magical Customer Experiences.

Now Go Spread the Magic!

Join Tacey and her special guest, Speaker, Business Owner, Coach & Owner of Simplifying Entrepreneurship, Pete Mohr.

Today's topic is: "The Customer Must Be At The Core."

Pete discusses how your business has to keep the customer at the core of every decision. He shares his 5 Ps of business. Promise, Product, Process, People & Profits. He speaks about the difference between Promise, Mission and Vision and why we need clarity on all three, and he shares why he built a heart model to achieve that.

We also learn "The Wheel of Momentum," Clarity, Confidence, Competence, Cooperation, Capacity and Creativity and how they drive the forward motion of your business.

Pete gives us all the gift of a "One Page Planner."

download here: https://simplifyingentrepreneurship.com/planner/

Pete's Website: https://simplifyingentrepreneurship.com/

Tacey's Contact Information, Website and Social Media Links are all on her LinkTree: https://linktr.ee/taceyatkinson

Thank you for tuning in, and I look forward to having more valuable conversations together in the future.

Remember:

Customer-Centric Cultures Create Magical Customer Experiences.

Now Go Spread the Magic!

Join Tacey and her special guest, Author and Creativity-Awareness Educator Michaell Magrutsche, as they discuss "How to Humanize Customer Experience Through Creativity."

Through years of research, Michaell shares how customer experience is a unique part of human growth. How micromanaging a team does not work, and the negative results of that type of leadership.

Michaell and Tacey talk about how the power is in the people, not the brand, and how that can increase morale and authenticity value with your customers and help your team gel harmoniously together. Business reflects through its leaders and teams, and Michaell explains his thoughts.

His passion project is sharing how art ties into the customer experience and how art enriches that.

Michaell shares a free questionnaire with us, "Why you are doing What you do," and the link to that pdf is below.

Michaell's Contact Information:

Website: http://www.selfawareart.com/

LinkedIn: https://www.linkedin.com/in/michaellart/

Free PDF: http://bit.ly/3GD1xHV

Tacey's Contact Information, Website and Social Media Links are all on her LinkTree: https://linktr.ee/taceyatkinson

Thank you for tuning in, and Tacey looks forward to having more valuable conversations together in the future.

Remember:

Customer_Centric Cultures Create Magical Customer Experiences.

Now Go Spread the Magic!

Join Tacey and her special guests, Partners at the personal branding firm, BrandFace, Tonya Eberhart & Michael Carr, as they discuss this week's topic of "People Don't Do Business With A Logo."

BrandFace's mantra is "People don't do business with a logo. They do business with a person." Tonya breaks down where that came from while Michael discusses the Attractor Factor.

Tonya explains the difference between personal branding and marketing, and no matter what business you are in, branding is something we all need to consider.

We discuss where most people go wrong with personal branding, the three categories of Personal Branding & the five questions we need to ask ourselves before we can consider marketing our business.

They give us all a gift of "The Ultimate Guide to a Freedom-Based Brand."

download here:https://www.brandfaceforexperts.com/guide

Tonya & Micheal's Website: https://brandfacestar.com

Tacey's Contact Information, Website and Social Media Links are all on her LinkTree: https://linktr.ee/taceyatkinson

Thank you for tuning in, and I look forward to having more valuable conversations together in the future.

Remember:

Customer-Centric Cultures Create Magical Customer Experiences.

Now Go Spread the Magic!

Join Tacey and her special guest, Anthony Coppedge, as they discuss this week's topic of "Fail Often, Be Agile & Transform Culture."

Anthony shares the importance of Business Agility and OKRs to transform cultures. He explains the significance of trends and patterns to drive change forward. To keep us from getting stuck in where you've been and guide you towards creating a path forward.

With agile strategies, you mitigate risk and fail often but recover and adapt quickly. Learning from the small risks gets real insight from various outcomes rather than one significant idea. Innovation happens when people think differently.

Leadership is a culture where leaders create, facilitate and participate. Culture is not a saying you hang on the wall. It's changing the organization's state for the customer's benefit.

"Be more interested in how people are rather than what they can do for you."

Anthony's Contact Information:

LinkedIn: https://www.linkedin.com/in/anthonycoppedge/

Tacey's Contact Information, Website and Social Media Links are all on her LinkTree: https://linktr.ee/taceyatkinson

Thank you for tuning in, and I look forward to having more valuable conversations together in the future.

Remember:

Customer Centric Cultures Create Magical Customer Experiences.

Now Go Spread the Magic!

Join Tacey and her special guest, Coach, Speaker, Author and Alchemist for exponential personal growth and founder of "Your Ultimate Life," Kellan Fluckiger, as they discuss "Leadership with Authenticity, Compassion and Becoming Your Best Self."

Kellan discusses his varied careers and what has brought him to where he is now in following his divine path and sharing that gift with the world to help us all live our ultimate lives.

As leaders, we need to realize how the world of leadership has evolved and changed, and Kellan discusses the skills now required to be a compassionate, caring leader and how to be present for your team.

Kellan shares and breaks down areas of leadership we don't always focus on:

1: Modelling an inspiring vision

2: Magnetize a capable, willing team

3: Motivate required actions

4: Manage resources and diversity

5: Maintain a constant focus

6: Make it to the goal line together.

Kellan is also gifting us the free guide to the "Five Steps to Your Ultimate Life" Link here: https://www.kellanfluckiger.com.

Kellan's LinkedIn: https://www.linkedin.com/in/kellanfluckiger/

Tacey's Contact Information, Website and Social Media Links are all on her LinkTree: https://linktr.ee/taceyatkinson

Thank you for tuning in, and I look forward to having more valuable conversations together in the future.

Remember:

Customer-Centric Cultures Create Magical Customer Experiences.

Now Go Spread the Magic!

Join Tacey and her special guest, Communication Coach & Owner of MasterTalk, Brenden Kumarasamy, as they discuss "How to Ask Powerful Questions to Focus on the Customer."

Brenden shares his journey & throughout that journey, he accidentally discovered the need for his current business, MasterTalk.

Brenden is leaving a legacy and will create a better world through his communication gifts that he is putting out for free on social media and his YouTube channel for future generations to learn and grow.

Some valuable questions Brenden shared for us to gift our teams and customers with:

1: If you had to change one part of the experience with our product/service, what would you change and why?

2: If I asked you to explain what I do and offer to someone else, what would you say?

Powerful indeed.

Brenden also shares some additional communication skills that we should train our teams to better interact with customers. He also shares tips to get everyone more comfortable "onstage" with customers.

Brenden's YouTube Channel: https://www.youtube.com/c/MasterTalks

LinkedIn: https://www.linkedin.com/in/brendenkumarasamy/

Tacey's Contact Information, Website and Social Media Links are all on her LinkTree: https://linktr.ee/taceyatkinson

Thank you for tuning in, and I look forward to having more valuable conversations together in the future.

Remember:

Customer-Centric Cultures Create Magical Customer Experiences.

Now Go Spread the Magic!

Join Tacey and her special guest, Customer Satisfaction Leader and HR Professional Beverly Hathorn, as they discuss "Impacts of Poor Customer Experience on Business."

Beverly walks us through how she travelled through the customer service industry over her career, leading her to start her current company, where she helps other businesses hone their customer experience.

We discuss why customer experience is critical to a business on many levels. No matter the industry you're in, you will ultimately deal with internal or external customers. Beverly expands on the 5 Ways Bad Customer Experience Affects your Business: profits, reputation, employee engagement & retention.

We discuss some Customer Satisfaction Measurements & Metrics we use, such as Net Promoter Score & Customer Effort Score, how those are measured and what we use to measure areas of opportunity and success.

Lastly, we discuss the 5 Best Practices for Delivering Unparalleled Customer Service.

Beverly is gifting us a complimentary 60-minute consultation to discuss your pain points and some actions to overcome them.

Please get in touch with Beverly at (use CustomersFirstPodcast Listener in the subject line): [email protected]

Beverly's website: https://customermeasures.com/

Tacey's Contact Information, Website and Social Media Links are all on her LinkTree: https://linktr.ee/taceyatkinson

Thank you for tuning in, and I look forward to having more valuable conversations together in the future.

Remember:

Customer-Centric Cultures Create Magical Customer Experiences.

Now Go Spread the Magic!

Join Tacey and her special guest, Author, Speaker and CEO of CX Journey Inc., Annette Franz, as they discuss "The Building Blocks of a Customer Experience Strategy."

Annette has nearly three decades of experience inspiring and elevating organizations and teams. Between Annette and Tacey, this episode brings you over seven decades of experience building teams and organizations to become customer-centric.

Annette defines what customer-centric and employee-centric mean and how employee experience ultimately drives the customer experience. She also explains how we go about building and strengthening that connection.

Annette covers some of the building blocks needed to build a customer experience strategy and how customer understanding is vital. She also shares three ways to achieve that customer understanding.

Annette is also giving us a free assessment organizations can take to assess how customer-centric they currently are. The link to that will be below.

Annette's Contact Information:

website: https://annettefranz.com/

LinkedIn: https://www.linkedin.com/in/annette-franz/

Free Assessment: https://annettefranz.com/assessment/

Tacey's Contact Information, Website and Social Media Links are all on her LinkTree: https://linktr.ee/taceyatkinson

Thank you for tuning in, and Tacey looks forward to having more valuable conversations together in the future.

Remember:

Customer Centric Cultures Create Magical Customer Experiences.

Now Go Spread the Magic!