Customers First Podcast

Join Tacey and her special guest , Lynn Whitbeck: Founder and CEO of Petite2Queen as they discuss Customer Relationships & Repair.

Timestamp: 05:26: Emotional Repair

Timestamp: 08:46: 80/20 Rule

Timestamp: 30:40: Lynn's Speed Round

Lynns Contact Info: Website https://petite2queen.com

Instagram http://www.instagram.com/petite2queen/

LinkedIn - Lynn Whitbeck: https://www.linkedin.com/in/lynnwhitbeck

Free Masterclass: https://petite2queen.com/grow/

Free Guide: How to Rapidly Improve Sustainable Sales Profits With 5 Proven Strategies: https://petite2queen.com/brighton/

Tacey's Contact Info: www.taceyatkinson.com

Join Tacey and her Special Guest Speaker and Author of Culture that Rocks! Jim Knight discussing How to have a Culture that Rocks!

Timestamp: 01:21: Jim's Story

Timestamp: 11:24: Is your brand tattoo worthy?

Timestamp: 28:34: Avoiding Acceptable Mediocrity.

Jim's Contact Info: website: www.knightspeaker.com

Jim's new Book: Service That Rocks

Tacey's Contact Info: www.taceyatkinson.com

Join Tacey and her special guest Tony Chatman as they discuss How to Lead Teams Where Everyone Wins!

Timestamp: 04:39: What a Force Multiplier Does

Timestamp: 08:36: Healthy Workplaces

Timestamp: 24:57: Tony's Speed Round

Tony's Contact Info: website: www.tonychatman.com

Tony's Book: The Force Multiplier: How to Lead Teams Where Everyone Wins

Tacey's Contact Info: www.taceyatkinson.com

Join Tacey and her special guest Wade Thomas as they discuss this week's topic: Leading a Heart-Based Culture.

Timestamp: 07:23: Benefits of a Heart-Based culture to the business

Timestamp: 12:28: Putting this into Action.

Timestamp: 16:05: Wade's speedround.

Wade's Contact Info:

From the Heart - https://www.amazon.com/Heart-Achieve-Results-Approach-Works-ebook/

LInkedIn - www.linkedin.com/in/wadeathomas

IG https://www.instagram.com/_wade_thomas/

Tacey's Contact Info: www.taceyatkinson.com

Join Tacey and her special guest Terry Rich as they discuss this week's topic: Dare to Dream, Creating an Innovative Culture. Timestamp: 00:57: Terry's Story Timestamp: 04:41: Building an Innovative Environment Timestamp: 20:56: Everyone Gets to Contribute Timestamp: 24:14: Terry's Speedround Terry's contact information: https://terryspeaks.com Tacey's contact information: www.taceyatkinson.com

Join Tacey and her special guest Doug Noll: Topic: Calming Upset People in 90 seconds or Less : Skills We All Need.

Timestamp: 1:02: Doug's Story

Timestamp: 5:25: Science Behind the Practice

Timestamp: 10:20: Becoming More Emotionally Intelligent

Doug's Contact Information/Promo site for us:

https://dougnoll.co/customer-first

Tacey's Contact info: www.taceyatkinson.com

New Episode Dropped!

Join Tacey and her special guest Joseph Pine II as they discuss Customering: why there are no markets, only customers.

Timestamp: 01:04: Joe's Story

Timestamp: 09:19: Unique Value

Timestamp: 11:59: Economic Waste

Timestamp: 14:26: Production on Demand

Joe's contact information:

https://www.linkedin.com/in/joepine/ https://twitter.com/joepine

You can find the paper Joe wrote on this subject at:

https://strategichorizons.com/wp-content/uploads/Customering-The-Next-Stage-in-the-Shift-to-Mass-Customization-MCDD-Pine.pdf

Tacey's contact info: www.taceyatkinson.com and on the episode site link above

Join Tacey and her special guest Dr. David Arrington as they discuss the keys to leading a remote team successfully.

Timestamp: 08:39: 7 Deadly Sins of Managing a Remote Team

Timestamp: 28:25: 6 Keys to Successfully Manage a Remote Team.

David's contact information: https://arringtoncoaching.com

You can find Leading meetings that don't suck, free training course under the training tab.

https://www.linkedin.com/in/dmackarrington/

Tacey's contact info: www.taceyatkinson.com and on the episode site link above

Join Tacey and Global Customer Experience Guru, Jason Bradshaw as they discuss the importance of creating an entire community of customer experience champions.

Timestamp: 8:38: We can't do it alone.

Timestamp: 13:16: The Disney Way

Timestamp: 19:55: In mistake, we can build loyalty

Jason's Contact Information: website: www.jasonsbradshaw.com

Tacey's contact info: www.taceyatkinson.com

Join Tacey this week for episode 62 (which is pretty cool I am doing solo when I was born in 1962, lol) I am answering listeners questions on my own this week.

Have questions you would like me to answer on air next time, email me at [email protected] or DM me on social media. All the links can be found at www.taceyatkinson.com