Customers First Podcast

Rebroadcast: from June 8th, 2021

Today we are discussing how Educated Risk Can Keep You Moving Forward with Erin King from InspirED Education.

Timestamp: 2:15 Differences between an Educated Risk & Calculated Risk

Timestamp: 7:12 Walt Disney: Educated Risk Taker

Timestamp: 9:12 Gallop Strengths Test and here's the link to take it

https://www.gallup.com/cliftonstrengths/en/home.aspx High 5 Test (free and similar to Gallup Strengths Finder) https://high5test.com/strengthsfinder-free/

Timestamp: Google Genius Hour, here's the link to more information

http://geniushour.com/what-is-genius-hour/

Timestamp: 10:07 Customers First Speed Round

Connect with Erin

Instagram: erinkinginspired

Twitter: EKingCohen

website: www.inspirededucation.info

Connect with the shows social accounts and Tacey on the podcast page just tap where it says Episode Website to be taken there

Rebroadcast: From June 1st 2021:

Today I'm joined by Lisa DiNoto Glassner of Core Memory Candles and the Castle Run. I've invited Lisa here to discuss the importance of the customer experience being built into every step of the customer journey. Lisa has built Core Memory Candles around the customer experience.

Lisa's Contact Information:

@corememorycandles on Instagram

@thecastlerunner On Instagram

Tacey's contact information on the episode website

Join Tacey as she welcomes Artist, Goldsmith, Author and Dreamatizer Delane as they discuss how to build a customer experience through their story.

Timestamp: 00:48: Delane's Journey

Timestamp: 10:56: Connecting on a Human Level

Timestamp: 21:11: Delane's Speed Round

Delane's Contact Information:

Website: delane.ca

Social handles IG: delanecooper Facebook: delanejewellery Clubhouse: delanecooper Tacey's Contact Information is on the episode website and @taceyatkinson on Instagram

Join Tacey and her Special Guest Samantha Irwin Owner of Kaizen Coaching and Consulting as they discuss, "Simplifying Customer Journey Mapping"

Journey mapping doesn't have to be difficult. Samantha breaks down easy ways to think about the journey and put the customer first.

Samanthas contact info:

Website: www.kaizen.zone LinkedIn: @samanthairwin

New Freebie from Samantha: https://tinyurl.com/5n94ctxc

All Tacey's contact info is on the episode website & Instagram is @taceyatkinson

Join Tacey and her Special Guest Samantha Irwin Owner of Kaizen Coaching and Consulting as they discuss

"Supporting your team from hiring onward"

Timestamp: 02:22: Three mistakes to avoid when hiring customer service staff

Timestamp: 18:45: How to support people after onboarding

Timestamp: 23:11: Samantha's Speed Round: 23:11

Samantha's Contact Information:

Website: www.kaizen.zone LinkedIn: @samanthairwin

Freebie from Samantha: https://view.flodesk.com/pages/6148f9a5bc3eea86ee42e75d

All Tacey's contact info is on the episode website Instagram is @taceyatkinson

Join Tacey and Special Guest Steve Anderson Owner of Third Eye Comics as we discuss: How they are superheroes in customer service.

Timestamp: 00:54: Steve's Story

Timestamp: 09:40: Risk is growth

Timestamp: 25:55: Upcoming Events

Steve's contact information:

thirdeyecomics.com https://linktr.ee/thirdeyecomics All Social Media: @thirdeyecomics Coupon Code: customersfirst for 20% off your first order

Join Tacey and her special guest Tammy Johnston from KSA Business as they discuss 8 Foundations Pieces to a Sustainable Business.

Timestamp:00:50: Tammy's Story

Timestamp:03:36: The 8 Foundational Pieces

Timestamp:29:17: You're Not Profitable If You're Not Paying Yourself!

Timestamp: Tammy's Speed Round

Tammy's Contact Info:

Instagram: @ksa.business LinkedIn: @thetammyjohnston

And Tammy's Free Gift: https://ksabusiness.ca/gift/

Tacey's Contact Info on the episode website or www.taceyatkinson.com

Join Tacey and her special guest Cari Brunton from Red Bucket Events as they discuss ways to engage and inspire your event guests.

Timestamp: 00:55: Cari's Story

Timestamp: 02:50: Foundations to a Great Event

Timestamp: 18:32: Technology Strides in the Event Space

Timestamp: 27:29: Car's Speed Round

Cari's Contact Info:

Website: http://www.redbucketevents.com/ Free Gift: http://redbucketevents.com/forecast

Social links Facebook https://www.facebook.com/redbucketevents

Instagram https://www.instagram.com/redbucketevents/

LinkedIn (RBE) https://www.linkedin.com/company/19103626

All of Tacey's contact info is on the episode website listed above.

Join Tacey Atkinson from Customers First and her special guest Kathryn Roberts as they discuss different ways the customer journey effects the creative service provider.

Timestamp: 00:52: Kathryns' Journey

Timestamp: 04:58: How creatives can utilize the customer journey

Timestamp: 10:40: Short Attention Span VS Short Memory

Timestamp: 20:47: Kathryns' Speed Round

Taceys' Contact Info : Instagram: @taceyatkinson

Kathryns' Contact Information:

Instagram @kathryn.servicescoach

Website: www.questfor47.com

Kathryns' Free Gift: https://bit.ly/NurtureAccelerator

New Episode Dropped Today!

Join Tacey & Her Special Guest Author, Speaker & Consultant, Marlita Hill. Topic: Brand Clarity To Best Serve Your Ideal Customers.

Timestamp: 00:54: Marlita's Story

Timestamp: 11:53: How to use this information to best serve your customers

Timestamp: 16:27: You can't be all things to all people

Timestamp: 23:22: Marlita's Speedround

Marlita's Contact Information:

Instagram: thenichenailer

Free Course from Marlita: http://nailthatniche.com

Facebook: iammarlitahill

Tacey's Contact information is on the episode website