Customers First Podcast

Join Tacey and Jon as they discuss how leadership is the ultimate test of customer service skills. Jon draws on his amazing experience in the Navy and beyond to give actionable tips to improve your leadership skills.

Timestamp: 00:34: Jon's Story

Timestamp: 10:24: Us vs Them Mentality

Timestamp: 19:29: Leaders Should Create Future Leaders

Timestamp: Jon's Speed Round

Jon's gift: free pdf link: https://jonsrennie.com/wp-content/uploads/2021/10/the-new-leader-guide.pdf

Contact Jon: Instagram: @jonrennie LinkedIn: Jon Rennie

Join Tacey And her Special Guest Julia Hickman as they discuss the importance of human touch points through your online course or webinars.

Timestamp: 02:29: How Julia started supporting online launches

Timestamp: 10:29: How to keep your social media human

Timestamp: 13:01: Building Your Credibility

Timestamp: 22:42: Julia's Speed Round

Julia's Website: www.juliahickman.com

Connect with Tacey on all the platforms, links on episode website

Join Tacey as she and Crystal from The Inside View discuss the importance of investing in your team and giving them the foundation to soar in your business.

Timestamp: 00:54: Crystal's Backstory

Timestamp: 06:17: Customer Journey Mapping

Timestamp: 11:57: Diversity, Equity & Inclusion

Timestamp: 21:42: Investing in Your People

Timestamp: 25:42: Crystal's Speed Round

Crystal's Contact Info: Instagram: @crstld

website: gettheinsideview

Tacey and Dave discuss how companies can improve their service strategies to better serve the blind & visually impaired community.

Timestamp: 00:54: Dave's Story

Timestamp: 04:31: Using Alternative Text with Images

Timestamp: 08:50: Stop, Look and Listen

Timestamp: 12:50: Dave's Speed Round

Dave's contact info:

website: Www.in-sightfulliving.com

Linkedin: www.linkedin.com/in/davebahr

link to Dave's book, Prave: The Adventures of the Blind and the Brittle on Amazon: https://amzn.to/2JAmdnG

Webaim: www.webaim.org

Join Tacey & Scott as they discuss how he increased engagement in his industry and how you can utilize some of those strategies for your business. Engagement goes beyond the sale and Scott shares strategies to make that happen.

Timestamp: 02:07: The Evolution of Customer Service

Timestamp: 05:18: Wood-Mizer for Life

Timestamp: 11:48: Customer Engagement, End to End

Timestamp: Scott's Speedround

Scott's Contact Info: @we_as_start_talking @whydowesaythat

website: www.weas.ca

Tacey's Contact Info on the Episode Website

Join Tacey and Rich as they discuss customer service strategies they learned in the hospitality industry and how to use them in any business to build an engaging customer experience.

Timestamp:07:27: ROI on Good Customer Service

Timestamp: 17:19: Disney Customer Service

Timestamp: 22:00: Top Tips for Delivering Better Customer Service

Timestamp: 29:17: Emotional Connections, the gold mine

Richard's Contact Info:

Email – [email protected]

Website – www.richardbegley.com

LinkedIn - www.linkedin.com/in/wrichardbegley/

See the episode website page for all of Tacey's contact information

Join Tacey And Amy as they discuss the importance of giving all year long, not just the holidays. Tips and strategies for making it a successful partnership for both you are the organization.

Timestamp: 02:42: Amy's Ways of Giving Back

Timestamp: 05:05: Form a Real Partnership

Timestamp: 11:26: Think Outside The Box!

Timestamp: 18:46: Amy's Speed Round

Amy's Contact Info: Instagram: @ajkehs and

website: www.amykehs.com

Join Tacey as she discusses the importance of care and compassion in customer service with Steve Super, owner of Compassionate Credit Repair and how all industries need to rethink their customer service strategies.

Timestamp: 00:58: Steve's Story

Timestamp: 08:49: Credit Scores & The Fair Credit Reporting Act

Timestamp: 16:51: Top 5 Tips to Rebuild Your Credit

Timestamp: 40:38: Steve's Speed Round

Steve's Contact Information:

TollFree: 1-888-702-3426, Local Direct: 1-818-620-5317

LinkedIn: https://www.linkedin.com/company/compassionate-credit-repair/about/

Instagram: @compassionatecreditrepair

Tacey's contact information: all the links are on the episode website listed here

Join Tacey as the conversation continues about the cross country move that Customers First made and the customer service or lack there of, she experienced along the way.

Timestamp: 02:18: Customer Requests for a Manager

Timestamp: 03:06: Consistency Across Your Brand

Timestamp: Be Transparent & Build Trust

Timestamp: 15:00: Answer When Opportunity Knocks

Join Tacey, one on one, as she discusses the moving industry and what moving across the country has taught her about it. This is will be a 3 part series of short podcasts to discuss customer service or lack there of, in the moving industry and what we as consumers can do about it.

Be sure to follow the journey on Instagram @Tacey.Atkinson and please leave comments and tell us all about your moving experiences.