Customers First Podcast

Join Tacey and Angie Robinson as they discuss how to assess and utilize personality types to improve team and customer relationships.

Timestamp: 00:57: Angie's Story

Timestamp: 01:57: Insights Discovery Personality Profile

Timestamp: 14:15 Angie's Speed Round

Timestamp: 17:49: Angie's Final Thoughts

Angie's Contact Info: Instagram:@angierobinsoncoaching

Website: www.angie-robinson.com

Insights Discovery:

Join Amy and Tacey as they continue to discuss the importance of effective business communication. This week they share Amy's 21 tips from her 21 years in business.

Timestamp: 02:11: Keys Messaging

Timestamp: 07:31: Surprise Your Clients

Timestamp: 20:34: Amy's Speed Round

Timestamp: 25:19: 21 Tips Final Thoughts

Amy's contact info: Instagram @kehscomm website: www.amykehs.com

https://www.amykehs.com/blog/21-tips-for-21-years

Join Tacey and Customers First Regular, Amy Kehs as they discuss best practices for all your business communications. From basic messaging to crisis communication, it all matters how we craft it. Amy has been in the communications business for 21 years and shares her experience with us.

Timestamp: 01:58: 5 Keys to Kind Business Communications

Timestamp: 13:16: Crisis Communication Planning

Timestamp: 22:25: Amy's Speedround

Timestamp: 26:05: special shoutout to @corememorycandles

Amy's contact info: Instagram @kehscomm website: www.amykehs.com

https://www.amykehs.com/blog/5-keys-to-communication

Join Tacey and Tammy Fink from WOWTammy.com as they discuss the importance of going that extra mile and giving your customers an experience that is meaningful and memorable.

Timestamp: 01:06: Tammy's Story

Timestamp: 03:57: Gestures to WOW your customers

Timestamp: 09:25: M&M's

Timestamp: 14:24: Tammy's Speedround

Tammy's Contact Info: website: www.wowtammy.com

email: [email protected]

WOWFactor Quiz: www.wowfactorquiz.com

Tacey's contact info all on the episode website linked below

Join Tacey and Jesse McCullough from Keystone Pharmacy Insights discuss the multifaceted world of pharmacies and how leadership plays a key role in the customer service delivery.

Timestamp: 00:43: Jesse's Story

Timestamp: 07:47: Many roles of a Pharmacist

Timestamp: 13:12: Patients First Philosophy

Timestamp: 16:26: Building Trust

Timestamp: 18:47: Jesse's Speedround

Jesse's contact information:

Facebook Group: https://www.facebook.com/groups/kpipharmacy

LinkedIn: Jesse W McCullough

Twitter: @keystonexinsit

Tacey's contact links on episode website

Join Tacey and Armando as they discuss the importance of customer service and technology innovation in the Real Estate industry.

Timestamp: 00:57: Armando's Journey into Real Estate

Timestamp: 03:08: Customer Service in Real Estate

Timestamp: 20:15: Mastering True Connections

Timestamp: 23:17: Armando's Speedround

Contact Armando at [email protected]

All Tacey's contact info on the episode website listed below

Tacey's special guest this week Sarah from Ruby Red Beautiful discuss the importance of aligning with brands that share your belief system.

Timestamp: 01:38: Win This Space Contest that started it all.

Timestamp: 03:18: Importance of Brand Alignment

Timestamp: 06:51: Vetting Your Partnerships

Timestamp: 09:31: Upping your game because of the pandemic

Timestamp: 14:11: Sarah's Speedround

Sarah's contact info:

website: www.rubyredbeautiful.com

Instagram: rubyredbeautiful

All of Tacey's contact info will be on the Episode Website listed below

Join Tacey as she and Beci discuss how the travel advisor industry is built on amazing customer service. Hear Beci's story and how important choosing the right people to service her customers is to her and the customer experience.

Timestamp: 00:51: Beci's Story

Timestamp: 10:09: Customer Service Training for Travel Advisors

Timestamp: 24:50: Advice for First Time Travellers

Timestamp: 27:05: Beci's Speed Round

Beci's contact information:

www.mei-travel.com

Instagram: @becimahnken

Tacey's Contact information is on the episode website link below

Join Tacey and Callie Barlow from the Excellence Group in South Africa as they discuss the importance of "upping" the customer experience so they feel engaged and invested in your brand.

Timestamp: 01:56: Customer Service Excellence

Timestamp: 05:53: Importance of positive customer experience

Timstamp: 07:10: TEG Tours

Timestamp: 20:35: Callie's Speed Round

Callie's Contact Info:

@calliebarlow

@excellencegroupsa

www.excellencegroup.co.za

Tacey's Contact info on podcast page link above

Join Tacey and Cheryl Howlett from Smoke's Poutinerie St Catharines as they discuss the importance of giving back to the community and going beyond your menu to truly create an experience for the customer.

Timestamp: 00:45: Cheryl's Story

Timestamp: 06:33: 10,000 pounds of potatoes for good

Timestamp: 09:51: Supporting surrounding businesses

Timestamp: 14:20: Trust Building with your Team

Timestamp: Cheryl's Speedround

Cheryl's contact info:

Instagram: @smokespoutineriestcatharines