Customers First Podcast

Join Tacey & Her Special Guest Stacy Sherman owner - DOING CX RIGHT! As they discuss The Importance of Customer Journey Mapping!

Timestamp: 00:53: Stacy's Story

Timestamp: 04:14: Customer Journey Mapping

Timestamp: 10:02: Best Practices

Timestamp: 21:39: Stacy's Speed Round

Stacy's Contact Information: LinkedIn: stacysherman

Instagram: @doingcxright

Website: https://doingcxright.com

Tacey's Contact Information is all on the episode website: https://customersfirst.libsyn.com

Join Tacey and Customers First Public Relations Guru, Amy Kehs owner of Kehs Communications and they discuss The What, Why and How of your brand voice.

Timestamp: 01:287: What is Brand Voice?

Timestamp: 06:04: Brand Voice vs Brand Tone

Timestamp: 11:39: Brand Voice Charting

Timestamp: 15:53: Content Audits to Match your Brand Voice

Timestamp: 21:48: Amy's Speed Round

Amy's Contact Info: Instagram: @kehscomm

Website: www.amykehs.com

Tacey's Contact Info: find all links on the episode site:

https://customersfirst.libsyn.com

Join Tacey and her special guest Paul Gowder from PowWows.com as they discuss building a business around a community's needs instead of the other way around.

Timestamp: 00:04: Pauls Story

Timestamp: 02:35: Building your business around the community

Timestamp: 13:04: Resources & Being The Topic Authority

Timestamp: 23:09: Paul's Speed Round

Paul's Contact Information:

www.powwows.com

www.paulgowder.com

https://www.facebook.com/powwowscom

and Paul's gift:

What to Expect at Your First Pow Wow Free Email Series

https://www.powwows.com/most-common-questions-for-first-timers/

Join Tacey and Her special guest, dental Hygienist Katie Laughlin. Katie describes how her practice is making visits fun through education and relationship building.

Timestamp: 00:55: Katie's Story

Timestamp: 05:22: Developing Trust

Timestamp: 15:09: Low Employee & Patient Turnover

Timestamp: 17:38: Katie's Speed Round

Katie's Contact Information: Instagram: @getawaysbyk.

Tacey's contact information is on the episode website listed above.

Join Tacey and her special guest author Kelly Hawkins as they discuss writing for the reader experience.

Timestamp: 00:58: Kelly's Story

Timestamp: 19:39: The customer service the author experiences

Timestamp: 30:08: Kelly's Speed Round

Kelly's Contact Information:

Instagram: @kmo_hawkins Facebook: www.facebook.com/kellyemhawkins Website: www.kellyehawkins.com Amazon Author Page: https://tinyurl.com/2p8uhtwd

Join Tacey and James Elliott owner of High Adventure Leadership as they discuss Leadership, Mentorship and how those affect Customer Service.

Timestamp: 00:53: James Story

Timestamp: 10:35: Defining Mentorship

Timestamp: 23:50: James Speed Round

James contact information:

Website: www.highadventureleadership.com LinkedIn: https://www.linkedin.com/in/james-elliott-5552b87/ Tacey's contact information is on the episode website, link above

Join Tacey and her special Guest Christine Morrison, Owner of Black Dog Day Care and they discuss the joys and challenges of running a doggie day care and how those can help you in many other areas of business.

Timestamp: 00:54: Christine's animal history

Timestamp: 06:40: USA spends $3.65 Billion per year

Timestamp: 10:56: Exercise, mental Stimulation & Socialization

Timestamp: 25:33: Christine's Speed Round

Christine's Contact Information:

Facebook, TicTok & Instagram: @BlackDog Petsitting LinkedIn: Christine Tildsley Morrison Nextdoor: BlackDog Petsitting Website: BlackDogDayCare.info Tacey's contact information on the podcast website, link above

Join Tacey and Kris as they discuss ways to put "magic" into your customer that Kris has learned through the World of Magic.

Timestamp: 01:03: What magic means to Kris

Timestamp: 07:55: Giving a 100% Money Back Guarantee

Timestamp: 23:15: Magic Trick for the Listeners

Kris's contact information:

Website: www.krissheppard.com

also: www.tradeshowtrafficmagic.com

Instagram: @krissheppard Twitter: @krissheppard

Tacey's contact info is on the episode website, click above

Join Tacey and her special guest Neal Woodson as they discuss why you can't have amazing customer service, if you don't have amazing leadership.

Timestamp: 00:56: Neal's Story

Timestamp: 04:17: Key Problems Facing Business

Timestamp: 11:51: 6 Simple Practices to Lead Better

Free PDF & eBook: https://nealwoodson.net/uc-resources/

Neal's Contact Info: website: www.nealwoodson.net

Instagram: @nealwoodson

Correction to recording: The book Neal references by Patrick Lencioni is Getting Naked, not Being Naked.

Join Tacey and her Special Guest Samantha Irwin from Kaizen Business Coaching as they discuss ways to empower your team to greatness.

Timestamp: 01:02: Samantha's Story

Timestamp: 14:50: The Power of the Frontline Team

Timestamp: 21:45: Connecting the Community

Timestamp: Samantha's Speed Round

Samantha's contact info:

LinkedIn: https://www.linkedin.com/in/samanthairwin/

Free PDF: www.kaizen.zone/businesshealthcheck

Tacey's Instagram: @tacey.atkinson