Customers First Podcast

Join Tacey and Mark Bologna from Beyond Bourbon St Podcast and Crystal Steers from Chasing Happiness.ca as they discuss the challenges facing entrepreneurs when it comes to mental wellness. hear some tips so you don't feel so alone and strategies to help you, help others.

Timestamp: 01:01: Forbes Magazine stats

Timestamp: 02:49: Crystal's take on the mental health struggles we are all currently facing.

Timestamp: 09:26: You are more than what you do for a living.

Timestamp: 14:35: Mark's toolkit for coping

Timestamp: 19:09: Crystal discusses gratitude journals

Timestamp: 30:25: The Speed Round

Mark's Instagram: @beyondbourbonst

Website: www.beyondbourbonst.com

Crystal's Instagram: @chasinghappiness.ca

Website: www.chasinghappiness.ca

Join Tacey and Jason Canapp, CEO of Beacon Veterinary Specialists as they discuss Jasons vision for a more customer centric experience in emergency animal care. How involving the customer in every step of the process, no matter the business, can make all the difference in the world to your bottom line and reputation.

Timestamp: 03:41: Changing the Service Model in Veterinary Care

Timestamp: 13:26: Respect and Compassion during the most difficult situations.

Timestamp: 19:16: Change Management: Start Small to get buy-in.

Timestamp: 22:27: Jasons Speed Round

Jasons contact information:

https://www.facebook.com/beaconvet

https://beacon.vet

@jacanapp on Instagram

Join Tacey and her special guest Rory Atkinson from Visual Click Studios as they discuss How to simplify your online sales processes to increase sales.

Timestamp: 01:36: Defining simplifying your sales processes

Timestamp: 07:36: Urgency VS Scarcity

Timestamp: 18:42: Tips on capitalizing on email lists

Timestamp: 24:27: Rory's Speedround

Visual Clicks Website: https://visualclickstudio.com

Tacey's website: https://www.taceyatkinson.com

Today Tacey is joined by Karyn Ruiz of Lilliput Hats discussing her amazing 35 year journey as a small business owner and milliner to some household names and how offer the most amazing customer service has carried her through the years.

Timestamp: 00:45: Lilliput Hats Origin Story

Timestamp: 09:31: Biggest Personal and Professional Milestone

Timestamp: 11:20: Karyn's Speedround

Karyn's Instagram: @lilliputhats

Website: www.lilliputhats.com

Today we are discussing How Kindness and Authenticity Wins Sales with Meg Leoni Director of Sales at DressUp.

Timestamp: 1:30:00: Throwing Kindness like Confetti

Timestamp: 4:11: Zoning a Store for the Ultimate Customer Experience

Timestamp: 5:59: Commission can Kill the Magic

Timestamp: 9:47: Meg's Speed Round

Tacey is joined by special guest Fred Aebli from Get me Coding to discuss the user experience and how it pertains to our devices and how they are made.

Timestamp: 00:46: Fred's Back Story

Timestamp: 06:43: The Difference Between UI & UX

Timestamp: 16:54: Fred's Speed Round

Timestamp: 19:45: Fred's Final Thoughts

You can contact Fred at his website www.getmecoding.com On Instagram: @getmecoding and Facebook: groups/getmecoding

and the link to try some fun projects is: courses.getmecoding.com

My social media contacts and website are all on the episode page either click above

Tacey & Leslie discuss how to clearly, concisely and directly communicate with your customers. How plain language can help reduce customer complaints and improve brand engagement.

Timestamp: 4:46: What is plain Language?

Timestamp: 6:46: Writing a 5 star answer to a 1 star review.

Timestamp: 11:10: 12 Not so boring ways to start a customer service email.

Timestamp: 14:54: Speed Round

Leslie's contact info:

Instagram: @ewriteonline Website: www.ewriteonline.com

Tacey's social media links on the episode website, click below

Join Pete and Tacey as they discuss the art of using theatrical storytelling to enhance the customer experience.

Timestamp: 0:46: Pete's PSB Creative Story

Timestamp: 1:55: Theatrical story time and the traditions that got us here

Timestamp: 8:08: Finding that connection with the "audience"

Timestamp: 16:36: Pete's speed round

Pete's contact info: website: www.psbcreativearts.com or Instangram: @psbcreative

All of Tacey's contact information is on the podcast page by clicking Episode Website in the show notes.

Join Tacey and her Special Guest Amy Kehs as they discuss why Media Relations is important to your brand. Amy just celebrated her 20th year in the communications business and gives us great tips on how to put PR to work for us.

Timestamp: 00:43: Amy's Story

TimeStamp: 01:44: Difference Between PR & Media Relations

TimeStamp: 11:56: What is a Communications Kit

TimStamp: 15:38: Amy's Final Thoughts

Amy's Contact Information:

Instagram: ajkehs

Website: www.amykehs.com

Customers First social media links and website are all clickable on the podcast page

Join Tacey and special guest Mark Sephton as they discuss Delivering amazing customer service on the Clubhouse App. Mark hosts three clubs on Clubhouse and discusses best practices for audience engagement and satisfaction.

Timestamp: 5:29: Involving the audience through best practices

Timestamp: 8:11: Setting the tone as the host

Timestamp: 14:19: bringing together a diverse audience

Timestamp: 25:37: allowing everyone to feel valued as contributors

Marks Clubs on Clubhouse: The 1 Thing, Bread for the Head & Open Mic Leadership

On Clubhouse: sephtonmark

On Instagram: sephtonmark

On Twitter: SephtonMark

All of Customers First and Tacey's social media and website are linked on the podcast page.