CX Files

Dave Rizzo is the APAC President of Teleperformance. He participated in a 45-min webinar on 31 March 2020 focused on the Covid-19 coronavirus pandemic - hosted by Mark Hillary. This edition of CX Files is a short clip from the webinar. You can follow this link to hear the entire interview:

https://ptdrv.linkedin.com/z68fjbm

www.teleperformance.com/en-us/solutions/work-at-home

www.linkedin.com/in/dave-rizzo-7037763/

Dave Rizzo is the APAC President of Teleperformance. He participated in a 45-min webinar on 31 March 2020 focused on the Covid-19 coronavirus pandemic - hosted by Mark Hillary. This edition of CX Files is a short clip from the webinar. You can follow this link to hear the entire interview:

https://ptdrv.linkedin.com/z68fjbm

https://www.teleperformance.com/en-us/solutions/work-at-home

https://www.linkedin.com/in/dave-rizzo-7037763/

Pedro Lozano is the EMEA CEO of Sitel Group. Sitel has over 80,000 in their team across the world. Like other CX specialists they are currently in a race to move contact center agents into a work from home environment. In the podcast, Pedro talks about the immediate plans for Sitel, how he is advising clients, and what he sees as the new normal in 2021.

www.linkedin.com/in/plozanodecastro

www.sitel.com

Pedro Lozano is the EMEA CEO of Sitel Group. Sitel has over 80,000 in their team across the world. Like other CX specialists they are currently in a race to move contact center agents into a work from home environment. In the podcast, Pedro talks about the immediate plans for Sitel, how he is advising clients, and what he sees as the new normal in 2021.

https://www.linkedin.com/in/plozanodecastro/

https://www.sitel.com/about/

James Dodkins is better known as the CX Rock Star. He recently launched his Accredited CX Specialist (ACXS) course online. It's great timing as many people have some extra time on their hands at present. In this episode, James explains why the ACXS course is different to other CX accreditation.

LinkedIn: https://www.linkedin.com/in/jamesdodkins/

Rockstar CX: https://www.rockstar.cx/

ACXS Course: http://j.mp/rockstarcx

James Dodkins is better known as the CX Rock Star. He recently launched his Accredited CX Specialist (ACXS) course online. It's great timing as many people have some extra time on their hands at present. In this episode, James explains why the ACXS course is different to other CX accreditation.

LinkedIn: https://www.linkedin.com/in/jamesdodkins/

Rockstar CX: https://www.rockstar.cx/

ACXS Course: http://j.mp/rockstarcx

Mark Davies featured on this podcast last year when he was at PA Consulting. He recently joined Hunch, a strategic innovation consulting practice based in London - his own focus is strategic innovation. In this episode we catch up with Mark again to explore how innovation is closely connected to the customer journey and experience. Philip Clarke, the founder and managing partner at Hunch joins the conversation with Mark.

http://www.brillianthunch.com/

https://www.linkedin.com/in/tmdavies/

https://www.linkedin.com/in/philipjaclarke/

Mark Davies featured on this podcast last year when he was at PA Consulting. He recently joined Hunch, a strategic innovation consulting practice based in London - his own focus is strategic innovation. In this episode we catch up with Mark again to explore how innovation is closely connected to the customer journey and experience. Philip Clarke, the founder and managing partner at Hunch joins the conversation.

www.brillianthunch.com

www.linkedin.com/in/tmdavies

www.linkedin.com/in/philipjaclarke

This is another emergency episode of CX Files focused on how people in the CX industry are reacting to the Covid-19 coronavirus.

In this episode, John Devlin, founder and CEO of Ascensos talks about how his company has quickly switched to a work from home model.

www.ascensos.com

www.linkedin.com/in/john-devlin-ascensos-4731521/

This is another emergency episode of CX Files focused on how people in the CX industry are reacting to the Covid-19 coronavirus.

In this episode, John Devlin, founder and CEO of Ascensos talks about how his company has quickly switched to a work from home model.

https://www.ascensos.com/

https://www.linkedin.com/in/john-devlin-ascensos-4731521/