CX Files

Matt Sims is the founding director of 4t4Consult, based in the UK. Until last year he was the CEO of Teleperformance in the UK and South Africa. In this episode of the podcast Matt takes us on a journey from talking about the difficulties of an overnight pivot to a work from home strategy to the future new normal for the CX industry.

https://4t4consult.co.uk/

https://www.linkedin.com/in/matthew-sims-7892542/

Matt Sims is the founding director of 4t4Consult, based in the UK. Until last year he was the CEO of Teleperformance in the UK and South Africa. In this episode of the podcast Matt takes us on a journey from talking about the difficulties of an overnight pivot to a work from home strategy to the future new normal for the CX industry.

https://4t4consult.co.uk/

www.linkedin.com/in/matthew-sims-7892542/

Nic Marshall is the CEO of Res-Q, based in Hull in the UK. Res-Q is an owner-operated contact centre company with around 1,100 agents over two sites in the UK.

In this episode of CX Files, Nic talks about Res-Q reacted to the crisis and where he sees the new normal in future.

www.resqcs.co.uk

www.linkedin.com/in/nic-marshall-67072111/

Nic Marshall is the CEO of Res-Q, based in Hull in the UK. Res-Q is an owner-operated contact centre company with around 1,100 agents over two sites in the UK.

In this episode of CX Files, Nic talks about Res-Q reacted to the crisis and where he sees the new normal in future.

www.resqcs.co.uk

https://www.linkedin.com/in/nic-marshall-67072111/

This analyst discussion recorded on April 6, 2020 explores some of the CX industry issues regarding the COVID-19 pandemic. What do you need to do now and how long will this last?

Peter Ryan (Canada)

Principal, Ryan Strategic Advisory

https://ryanadvisory.com/

https://www.linkedin.com/in/peter-ryan-montreal/

Stephen Loynd (USA)

Principal, Trendzowl

https://www.trendzowl.com/

https://www.linkedin.com/in/stephenloynd/l

Mark Hillary (Brazil)

CEO, Carnaby Content

www.carnabysp.com

https://www.linkedin.com/in/markhillary/

Rod Jones (South Africa)

Founder, Rod Jones Consulting

https://rodjones.co.za/

https://www.linkedin.com/in/rodjonessouthafrica/

This analyst discussion recorded on April 6, 2020 explores some of the CX industry issues regarding the COVID-19 pandemic. What do you need to do now and how long will this last?

 

Peter Ryan (Canada)

Principal, Ryan Strategic Advisory

https://ryanadvisory.com/

 

Stephen Loynd (USA)

Principal, Trendzowl

https://www.trendzowl.com/

 

Mark Hillary (Brazil)

CEO, Carnaby Content

www.carnabysp.com

 

Rod Jones (South Africa)

Founder, Rod Jones Consulting

https://rodjones.co.za/

Brendan Kiely is the CEO and co-founder of ThinScale, based in Dublin, Ireland. ThinScale is one of the fastest growing technology companies in the areas of Windows thin client, desktop virtualization and server-based computing.

This technology is vital for building a secure work-from-home strategy and most of the major CX companies use ThinScale to deliver a work-at-home-agent (WAHA) solution.

Brendan talks about the advantages of WAHA and how the technology keeps customer data secure.

https://www.linkedin.com/in/brendanjkiely/

https://www.thinscale.com/

Brendan Kiely is the CEO and co-founder of ThinScale, based in Dublin, Ireland. ThinScale is one of the fastest growing technology companies in the areas of Windows thin client, desktop virtualization and server-based computing. 

This tech is vital for building a secure work-from-home strategy and most of the major CX companies use ThinScale to deliver a WAHA solution.

Brendan talks about WAHA and how the technology keeps customer data secure.

www.linkedin.com/in/brendanjkiely

www.thinscale.com

Audrey William is a Principal Advisor at Ecosystm, based in Sydney, Australia.

Before Ecosystem Audrey spent over 18 years at Frost and Sullivan so she is well known as an experienced and insightful industry analyst

A few days ago Audrey published a blog on LinkedIn focused on BCP for contact centres. In the podcast she talks about the article and gives advice on BCP.

www.linkedin.com/in/audrey-william-3a4a04/

www.ecosystm360.com/

Audrey William is a Principal Advisor at Ecosystm, based in Sydney, Australia.

Before Ecosystem Audrey spent over 18 years at Frost and Sullivan so she is well known as an experienced and insightful industry analyst

A few days ago Audrey published a blog on LinkedIn focused on BCP for contact centres. In the podcast she talks about the article and gives advice on BCP.

https://www.linkedin.com/in/audrey-william-3a4a04/

https://www.ecosystm360.com/