Andrew Hall is the Director of Strategic Engagement at Webhelp UK. He just recently joined Webhelp from Capgemini, where he was the head of innovation for customer engagement.

Andrew is responding in this podcast to the recent episode on 'Emotive CX' featuring Martin Hill-Wilson. Andrew defends the use of automation and innovation, but also emphasises how to retain the human touch.

https://www.linkedin.com/in/andrewghall/

https://www.webhelp.com

Andrew Hall is the Director of Strategic Engagement at Webhelp UK. He just recently joined Webhelp from Capgemini, where he was the head of innovation for customer engagement.

Andrew is responding in this podcast to the recent episode on 'Emotive CX' featuring Martin Hill-Wilson. Andrew defends the use of automation and innovation, but also emphasises how to retain the human touch.

www.linkedin.com/in/andrewghall

www.webhelp.com

Ian Golding is the executive director, knowledge and academics, at The Customer Institute, an independent not for profit institution focused on best practice in customer experience.

Ian is a well known global speaker and adviser on CX - he was recently ranked the #2 most important CX influencer in the UK by CX magazine and he can often be found jetting around the world to deliver keynotes and run workshops. He is speaking in this episode from the sidelines of the WOW CX Summit in São Paulo, Brazil where he was the keynote speaker on March 4th 2020.

https://customer-institute.org/

https://www.wowsummit.com.br/

https://www.linkedin.com/in/iangolding/

Ian Golding is the executive director, knowledge and academics, at The Customer Institute, an independent not for profit institution focused on best practice in customer experience. 

Ian is a well known global speaker and adviser on CX - he was recently ranked the #2 most important CX influencer in the UK by CX magazine. He is speaking in this episode from the sidelines of the WOW CX Summit in São Paulo, Brazil.

www.customer-institute.org

www.wowsummit.com.br

www.linkedin.com/in/iangolding

Jeff Toister founded Toister Performance Solutions in 2005 to help companies improve employee performance. The company focuses exclusively on helping companies develop customer-focused cultures. Jeff is based in San Diego, CA.

In this episode Jeff talks about metrics, building great relationships and the one big mistake behind every failed CX strategy.

https://www.toistersolutions.com/

https://www.linkedin.com/in/jefftoister/

https://www.linkedin.com/learning/instructors/jeff-toister

Jeff Toister founded Toister Performance Solutions in 2005 to help companies improve employee performance. The company focuses exclusively on helping companies develop customer-focused cultures. Jeff is based in San Diego, CA.

In this episode Jeff talks about metrics, building great relationships and the one big mistake behind every failed CX strategy.

www.toistersolutions.com

www.linkedin.com/in/jefftoister

www.linkedin.com/learning/instructors/jeff-toister

Michael Valdsgaard was until recently the senior VP of digital transformation at IKEA. He led the team that created the hugely successful IKEA Place app that allowed customers to see furniture in their home before they bought anything through the magic of Augmented Reality (AR).

His new company, London Dynamics, is on a mission to help retailers use AR more effectively to improve CX.

https://www.linkedin.com/in/michael-valdsgaard/

Michael Valdsgaard was until recently the senior VP of digital transformation at IKEA. He led the team that created the hugely successful IKEA Place app that allowed customers to see furniture in their home before they bought anything through the magic of Augmented Reality (AR).

His new company, London Dynamics, is on a mission to help retailers use AR more effectively to improve CX.

www.linkedin.com/in/michael-valdsgaard

Neil Rae is the Chief Customer Officer of VXI Global Solutions. The company HQ is Los Angeles, although Neil is based in Toronto. With 43 global locations from the west coast of the US to the Philippines, and over 35,000 employees they are a major player in designing CX solutions.

In this edition of the podcast Neil talks about RPA and how VXI is moving from a walk to a run with automation.

https://vxi.com/

https://www.linkedin.com/in/neil-rae-a736138/

Neil Rae is the Chief Customer Officer of VXI Global Solutions. The company HQ is Los Angeles, although Neil is based in Toronto. With 43 global locations from the west coast of the US to the Philippines, and over 35,000 employees they are a major player in designing CX solutions.

In this edition of the podcast Neil talks about RPA and how VXI is moving from a walk to a run with automation.

www.vxi.com

www.linkedin.com/in/neil-rae-a736138