CX Files

Stephen Loynd is the principal analyst at TrendzOwl based in Arlington, Virginia.

Last March he was on this podcast and he predicted 18-24 months of business disruption from the Covid-19 pandemic. It looks like he was right, so CX Files caught up with him again to talk about the New Normal.

www.trendzowl.com/

www.linkedin.com/in/stephenloynd/

Stephen Loynd is the principal analyst at TrendzOwl based in Arlington, Virginia.

Last March he was on this podcast and he predicted 18-24 months of business disruption from the Covid-19 pandemic. It looks like he was right, so CX Files caught up with him again to talk about the New Normal.

www.trendzowl.com/

www.linkedin.com/in/stephenloynd/

Brian Pritchard is the founder and CEO of LiveXChange Corporation, based in Toronto, Canada. His company offers a virtual contact centre solution - including agents.

Brian believes that the New Normal is about more than just working from home - it also demands greater flexibility and new ways of working. The 9-5 in an office is dead.

In the podcast be explains how LiveXchange handled the crisis and actually grew their business during the past few months.

https://livexchange.com/

https://www.linkedin.com/in/brianpritchard/

Brian Pritchard is the founder and CEO of LiveXChange Corporation, based in Toronto, Canada. His company offers a virtual contact centre solution - including agents.

Brian believes that the New Normal is about more than just working from home - it also demands greater flexibility and new ways of working. The 9-5 in an office is dead.

In the podcast be explains how LiveXchange handled the crisis and actually grew their business during the past few months.

https://livexchange.com/

https://www.linkedin.com/in/brianpritchard/

Robin Hoekstra is CEO at Outworx, based in Durban South Africa. Outworx focuses on CX and back office BPO solutions.

Most of the coverage by analysts focusing on the 'New Normal' for CX after the Covid-19 pandemic focuses on the US and Europe. In this episode of CX Files we explore the African perspective and how a focus on technologies supporting human agents may be the transformation that will change the industry in 2021.

https://www.linkedin.com/in/robin-hoekstra-59a54213/

https://www.outworx.co.za/

Robin Hoekstra is CEO at Outworx, based in Durban South Africa. Outworx focuses on CX and back office BPO solutions.

Most of the coverage by analysts focusing on the 'New Normal' for CX after the Covid-19 pandemic focuses on the US and Europe. In this episode of CX Files we explore the African perspective and how a focus on technologies supporting human agents may be the transformation that will change the industry in 2021.

https://www.linkedin.com/in/robin-hoekstra-59a54213/

https://www.outworx.co.za/

Phil Jones is Senior VP for Strategic Business Development at Teleperformance UK and South Africa.

He gave CX Files an advance look at a new white paper TP UK is publishing on how the CX industry is responding to the Covid-19 pandemic. It explores innovation, collaboration, and the New Normal. In the podcast Phil talks about the issues covered in the new white paper.

https://www.linkedin.com/in/philjonesosp/

http://teleperformance.com/

Phil Jones is Senior VP for Strategic Business Development at Teleperformance UK and South Africa.

He gave CX Files an advance look at a new white paper TP UK is publishing on how the CX industry is responding to the Covid-19 pandemic. It explores innovation, collaboration, and the New Normal. In the podcast Phil talks about the issues covered in the new white paper.

https://www.linkedin.com/in/philjonesosp/

http://teleperformance.com/

Graham Brown is the Chief Sales and Marketing Officer at Hinduja Global Solutions, also know as HGS. He is based in the UK.

I called Graham to ask him about the New Normal for BPO and CX - how can contact centres function in a world of social distancing?

https://www.linkedin.com/in/graham-brown-7433891/

https://www.teamhgs.com/

Graham Brown is the Chief Sales and Marketing Officer at Hinduja Global Solutions, also know as HGS. He is based in the UK.

I called Graham to ask him about the New Normal for BPO and CX - how can contact centres function in a world of social distancing?

https://www.linkedin.com/in/graham-brown-7433891/

https://www.teamhgs.com/