CX Files

Nuno Horta is head of innovation at Grupo Ageas, based in Lisbon Portugal. Ageas is based in Belgium and is the largest insurance company there although they operate across 14 different countries.

Nuno talks about how insurance is changing and how insurance companies can improve the customer experience through the use of emerging technologies and just redefining their role in the life of the customer.

www.linkedin.com/in/nunorhorta/

www.grupoageas.pt

Nuno Horta is head of innovation at Grupo Ageas, based in Lisbon Portugal. Ageas is based in Belgium and is the largest insurance company there although they operate across 14 different countries.

Nuno talks about how insurance is changing and how insurance companies can improve the customer experience through the use of emerging technologies and just redefining their role in the life of the customer.

www.linkedin.com/in/nunorhorta/

www.grupoageas.pt

Tamar Ravelli is an international recruitment consultant at Talingual. Talingual is a recruitment company, based in Belfast, focused on helping contact centres find staff, particularly multilingual centres who need people that are prepared to relocate for their job.

Talingual published research suggesting that the place that young Germans want to live and work most is England - even with Brexit creating uncertainty.

www.talingual.com

www.linkedin.com/in/tamar-ravelli-a384482

Tamar Ravelli is an international recruitment consultant at Talingual. Talingual is a recruitment company, based in Belfast, focused on helping contact centres find staff, particularly multilingual centres who need people that are prepared to relocate for their job.

Talingual published research suggesting that the place that young Germans want to live and work most is England. Given the uncertainty over Brexit I thought this sounded strange so I called her to ask about the research.

www.talingual.com

www.linkedin.com/in/tamar-ravelli-a384482

Mike Havard is Director of Ember Group. Ember Group is a customer engagement and CX professional service business based in the UK.

Mike talked about how brands can become service champions and how Brexit is affecting CX in the UK. Mike was on the coast near Vancouver, Canada during this recording therefore you may hear gulls!

www.embergroup.co.uk

www.linkedin.com/in/mike-havard-5913401

http://knowledge-executive.com/cxoutsourcers

Mike Havard is Director of Ember Group. Ember Group is a customer engagement and CX professional service business based in the UK.

Mike talked about how brands can become service champions and how Brexit is affecting CX in the UK. Mike was on the coast near Vancouver, Canada during this recording therefore you may hear gulls!

www.embergroup.co.uk

www.linkedin.com/in/mike-havard-5913401

http://knowledge-executive.com/cxoutsourcers

Atul Vashistha, is the Chairman and CEO of Neo Group. Neo Group was founded in 1999 and is a US-based consulting and advisory firm focused on global services and sourcing. Atul has written three books about globalisation and sourcing and he is on the US Department of Defense Business Board.

In the podcast Atul talks about managing the risk of working with other companies who deliver services to your customers.

http://www.neogroup.com/

https://www.linkedin.com/in/atulvashistha/

Atul Vashistha, is the Chairman and CEO of Neo Group. Neo Group was founded in 1999 and is a US-based consulting and advisory firm focused on global services and sourcing. Atul has written three books about globalisation and sourcing and he is on the US Department of Defense Business Board - an advisory body that provides the US government with private sector expertise.

In the podcast Atul talks about managing the risk of working with other companies who deliver services to your customers.

http://www.neogroup.com/

https://www.linkedin.com/in/atulvashistha/

Steve Morrell is the MD of ContactBabel. ContactBabel is an industry analyst firm, which studies the global contact centre and customer engagement industries. They recently published the 18th annual edition of their contact centre decision makers guide, analysing the CX industry - data from 200 companies.

In the podcast Steve talks about this research, customer demographics, and compares CX in the UK and USA.

http://www.contactbabel.com/

https://www.linkedin.com/in/steve-morrell-680b921/

Steve Morrell is the Managing Director of ContactBabel. ContactBabel is an industry analyst firm, which studies the global contact centre and customer engagement industries. They recently published the 18th annual edition of their contact centre decision makers guide, which analyses the customer service industry with feedback from over 200 companies.

In the podcast Steve talks about this research, customer demographics, and compares CX in the UK and USA.

http://www.contactbabel.com/

https://www.linkedin.com/in/steve-morrell-680b921/

https://www.linkedin.com/pulse/2018-19-uk-contact-centre-decision-makers-guide-now-steve-morrell/