CX Files

Patrick O' Brien is the UK research director at Global Data Retail and has a long career researching retail trends in the UK and across Europe. Global Data publishes over 15,000 reports and forecasts a year analysing 500,000 companies in 80 different countries.

In the podcast, Patrick explains his thoughts on retail trends for 2019 and how CX will play a major role in shaping the future of retail.

https://www.linkedin.com/in/patrick-o-brien-741a053b/

https://www.globaldata.com/

Patrick O’ Brien is the UK research director at Global Data Retail and has a long career researching retail trends in the UK and across Europe. Global Data publishes over 15,000 reports and forecasts a year analysing 500,000 companies in 80 different countries.

In the podcast, Patrick explains his thoughts on retail trends for 2019 and how CX will play a major role in shaping the future of retail.

https://www.linkedin.com/in/patrick-o-brien-741a053b/

https://www.globaldata.com/

Loren Moss is the founder of Unido Digital, based in Medellín, Colombia. He is a CX analyst with expert knowledge of Finch and Intelligent Automation.

In this interview, Loren and I spoke about CX channels and their connection to customer demographics.

http://www.unidodigital.com/

https://www.linkedin.com/in/lorenmoss/

Loren Moss is the founder of Unido Digital, based in Medellín, Colombia. He is a CX analyst with expert knowledge of FinTech and Intelligent Automation.

In this interview, Loren and I spoke about CX channels and their connection to customer demographics.

http://www.unidodigital.com/

https://www.linkedin.com/in/lorenmoss/

Vit Horky is the co-founder and CEO of Brand Embassy, based in Prague. Brand Embassy is focused on helping companies move to digital customer service. He recently published a book titled 'Customer Service in the Transhuman Age' and this podcast is focused on learning more about the book... Where is CX going in 2019 - and beyond?

www.brandembassy.com

https://hubs.ly/H0g5tND0

www.linkedin.com/in/vithorky

Vit Horky is the co-founder and CEO of Brand Embassy, based in Prague. Brand Embassy is focused on helping companies move to digital customer service. He recently published a book titled 'Customer Service in the Transhuman Age' and this podcast is focused on learning more about the book... Where is CX going in 2019 - and beyond?

www.brandembassy.com

https://hubs.ly/H0g5tND0

www.linkedin.com/in/vithorky

Mark Angus is the CEO of publisher and research company Knowledge Executive, based in Johannesburg, South Africa. Together with Peter Ryan of Ryan Strategic Advisory he is hosting a new conference focused on the companies that deliver CX - CX Outsourcers.

In this special bonus edition of CX Files, Mark explains what to expect from the next CX Outsourcers conference which will take place in March 2019 in Windsor, UK.

https://www.linkedin.com/in/mark-angus

http://www.knowledge-executive.com

Mark Angus is the CEO of publisher and research company Knowledge Executive, based in Johannesburg, South Africa. Together with Peter Ryan of Ryan Strategic Advisory he is hosting a new conference focused on the companies that deliver CX - CX Outsourcers.

In this special bonus edition of CX Files, Mark explains what to expect from the next CX Outsourcers conference which will take place in March 2019 in Windsor, UK.

https://www.linkedin.com/in/mark-angus

http://www.knowledge-executive.com

Jens Butler is the Director of Services, CX, and Sourcing for Tech Research Asia, based in Sydney, Australia. He is one of the best known analysts focused on sourcing and CX in the region and is in demand as CX analyst and speaker globally.

I caught up with Jens to ask for his views in CX trends in 2018 and what to expect in 2019. This is the final CX Files episode focused on looking ahead to 2019 - now we are living 2019!

https://www.linkedin.com/in/jensbutler/

http://techresearch.asia/

Jens Butler is the Director of Services, CX, and Sourcing for Tech Research Asia, based in Sydney, Australia. He is one of the best known analysts focused on sourcing and CX in the region and is in demand as CX analyst and speaker globally. 

I caught up with Jens to ask for his views in CX trends in 2018 and what to expect in 2019. This is the final CX Files episode focused on looking ahead to 2019 - now we are living 2019!

https://www.linkedin.com/in/jensbutler/

http://techresearch.asia/