CX Gurus

By Jessica Voss, Darren Prine, Fred Stacey

We didn't study contact centers. We ran them.

CX Gurus goes inside the enterprise contact center with the operators who've lived it — from 500-seat teams to 10,000+ global BPOs. Each week, host Darre... more

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FAQs about CX Gurus:

How many episodes does CX Gurus have?

The podcast currently has 41 episodes available.

CX Gurus episodes:

July 30, 2021Engaging Contract to Hire Staff in a Tough Contact Center Labor Market
The Phoenix Contact Center market is highly saturated, and post pandemic, it’s like the Wild, Wild, West. There are so many factors outside of our control, it can be disorienting. What can you control and what are the best decisions under the circumstances?
Recruiter orientation
Wages and/or Incentives
Surveys and feedback
Communication and Connection
Debate on when to convert
Micro promotions
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Produced by the Cloud Tech Gurus Team. Subscribe for more insights from industry leaders. Visit www.cloudtechgurus.com
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37min

FAQs about CX Gurus:

How many episodes does CX Gurus have?

The podcast currently has 41 episodes available.