"This is not going to go the way you think." -Luke Skywalker

On this episode of CX Riot Radio, we delve into the dynamic world of revie... just kidding.

We talk about how important it is to reply back to your customer reviews in a timely manner, what you should say, and how you should say it (ie; don't have your responses be SEO gibberish).

All that and more on this exciting episode of CX RIOT RADIO

Next In Queue Espisode Mentioned: https://youtu.be/SjswyMhuFX0?si=2qS9HdFfAMTFUcWz

LinkTree: https://linktr.ee/caffcx

I love acronyms, don't you? Of course you do.

We all do.

Especially ones that work and make sense.

SPARK is all you need to improve your Customer Experience. If someone says different, they're trying to sell you something. (No offense SaaS frens)

On today's episode of CX RIOT RADIO we go to the swamps of Glassdoor and ask the question: "Are we in a white collar recession?"

Well, are we?

Are the job reports being sent out every month accurate?

How are we, as CX Professionals and a community, helping our employees and customers get through this latest wave of economic uncertainty?

https://linktr.ee/caffcx

The Blue Collar Call Center: https://a.co/d/hsw66NS

The Blue Collar Call Center: Rebuttal Field Manual: https://a.co/d/7ki5dWh

Steel & Soul: A Journey of Customer-Centric Enlightenment: https://a.co/d/d9FjSZz

On this episode of CX Riot Radio we talk about how we should use AI in our businesses. Let's discuss it.

https://linktr.ee/caffcx

were the cyberpunk authors of the 80s and 90s right? Are we heading into a dystopian hellscape of no jobs and megacorps running off of hubris, fear, and cold calculating AI automation while the elites party and the poor starve in drug-addled squalor? What can we do to prepare for the next industrial revolution? Is there anything we CAN do?

Businesses are gonna do what businesses have always done, and if they can do something faster and cheaper, why wouldn't they cut overhead expenses? It's not even a moral issue, it's a 'it is what it is' issue.

This episode of CX Riot Radio explores that.

https://linktr.ee/caffcx

On this episode, I talk about the challenges of returning to the office (RTO) and how we can minimize culture rot during this transition. With many employees frustrated and angry about being forced back into the office, it's crucial to handle this shift correctly to maintain a positive work environment. I'll cover actionable steps for executives to follow, including transparent communication, finding flexibility within rigid frameworks, fostering organic social connections, and recognizing employee contributions. I'll also discuss how leadership can set the tone by leading by example. Let's face this challenge head-on and come out stronger together.

There's a running joke that the trades are 10 years behind when it comes to adoption of tech, and yeah, I've seen that. There's some outliers, of course but that's usually because of one or two individuals who have championed the cause and brought the rest of the company into [current year].

I get it, it can be expensive. But it doesn't have to be. Especially if you weigh costs by your average ticket. Should you do that? I dunno, I'm not a CFO, but it makes sense to me.

Here's the LinkTree if you care to take a glance: https://linktr.ee/caffcx

In this episode of CX Riot Radio we go into Customer Science and after a brief introduction of what the frick it is, we talk about how you can implement in your small to medium business.

This is a introductory episode on the subject, to whet your appetite. To make you hunger for more. To make you shiver with anticipa...tion.

Anyway, here's the link to the article by Colin Shaw: https://beyondphilosophy.com/what-is-customer-science-is-this-the-next-wave-of-change-2/

And here's the LinkTree for all your other needs: https://linktr.ee/caffcx

in this episode of Caffeinated CX we talk about customer feedback, and more specifically, customer reviews. what they're good for, what they can be used for, what to do with 1 star reviews, and why you should get as many 5 stars as possible. Yeah!

https://linktr.ee/caffcx