Welcome to 4th Quarter and Welcome to Customer Service Week 2023!! Here we lay out the HEROCX Framework.

Here's a Speech I wrote to kick off Customer Service Week 2023.

What are you doing to celebrate?

In this episode of Caffeinated CX, we read the Forrester CX Index report (free version lol) on the state of CX in 2023. With no surprise, it's awful. Let's dissect it.

https://www.forrester.com/blogs/us-cx-index-2023-results/

Here's the LinkTree: https://linktr.ee/caffcx

On this episode of Caffeinated CX (episode 154... 😲) I sat down with John Akhoian, the founder of Rooter Hero Plumbing & Air and friend to the show.

We talked Customer Experience in the trades, creating a Company Culture, and Leadership in one of, if not the largest privately owned Plumbing company in the Republic of California.

Links:

The CaffCX LinkTree: https://linktr.ee/caffcx

Rooter Hero Plumbing & Air: https://rooterhero.com/

John's LinkedIn: https://www.linkedin.com/in/john-akhoian/

John's Books: https://rooterhero.com/books

On this episode of Caffeinated CX we talk about hiring members for your Customer Service Team off of their EQ (Emotional Intelligence Quotient) and their CQ (Control Quotient). Why is it important? Which is more important?

We turn to the pages of the Effortless Experience to see.

LinkTree

Steel & Soul

The Blue Collar Call Center

On this episode of Caffeinated CX, we dive into the first pillar of the CAFFEINATED Framework, the Communication Crucible which, if done right will bring your business and your customer service to new heights, heights never dreamed of before.

Yeah.

Here's the LinkTree: https://linktr.ee/caffcx

On this episode of Caffeinated CX we're delving deep into the world of customer experience like never before. Get ready to be inspired as we unravel the importance of unyielding training for your Customer Service Department. From mastering skills to crafting unforgettable service, we'll explore how this relentless pursuit of excellence not only transforms your customer interactions but also sparks a domino effect across your entire business.

We discuss how important it is for your training material, your trainers, your Team Leads, and your supervisors to all be in alignment. If they're not, you are DOOMED.

We reach down into the archive for this gem of an episode. Enjoy the beginning of Caffeinated CX, where it was an offshoot of Coffee With Dave, an internal video series for Rooter Hero Plumbing & Air

Here's the LinkTree!