The Human Centered Design Podcast (This is HCD) | Service Design & UX

Cyril Secourgeon 'The secrets of successful stakeholder engagement in large organisations'


Listen Later

In this episode, we caught up with Cyril Secourgeon, the Principal Human Centered Designer practitioner at Westpac group, one of Australia’s big four banks.
We discussed the methods that the wider HCD team in Westpac use to help keep stakeholders engaged. Cyril explains the signs to look out for with engaged and disengaged stakeholders and how to work with them to build trust. He takes us through the project process right from the start of projects, and the engagement dos and don’ts when working in large-scale organisations.
Also, this podcast was kindly sponsored by Aquent Sydney (incorporating Vitamin T and Firebrand Talent). 100% of the money donated goes straight to http://wwe.CaraCare.org.au. To donate to this incredible charity, please see https://give.everydayhero.com/au/this-is-hcd
Their teams tell us that they've got lots of UX related freelance and permanent job opportunities on right now. Please visit aquent.com.au and choose "find work" to see what they have on right now.
Aquent also offers free, on-demand online training to bridge many digital skills gaps, including some UX and web development courses. Check out their course catalogue via https://thegymnasium.com Find UX related work: https://aquent.com.au/find-work/?k=ux&l=39
Join the This is HCD Newsletter We send out a fortnightly newsletter for anyone interested in human-centered design, updates about new podcasts, and any related news that we think you might be interested in. https://www.thisishcd.com/join/subscribe-to-our-fortnightly-newsletter/
TIHCD is brought to you by Humana Design
...more
View all episodesView all episodes
Download on the App Store

The Human Centered Design Podcast (This is HCD) | Service Design & UXBy The Human Centered Design Network

  • 4.5
  • 4.5
  • 4.5
  • 4.5
  • 4.5

4.5

15 ratings


More shows like The Human Centered Design Podcast (This is HCD) | Service Design & UX

View all
Life Matters - Full program podcast by ABC listen

Life Matters - Full program podcast

66 Listeners

All In The Mind by ABC listen

All In The Mind

756 Listeners

Daily Creative with Todd Henry by Todd Henry

Daily Creative with Todd Henry

515 Listeners

Conversations by ABC listen

Conversations

862 Listeners

Radiolab by WNYC Studios

Radiolab

43,967 Listeners

This American Life by This American Life

This American Life

90,949 Listeners

The Moth by The Moth

The Moth

27,311 Listeners

Future Tense by ABC listen

Future Tense

73 Listeners

Dear Sugars by WBUR

Dear Sugars

5,650 Listeners

Hidden Brain by Hidden Brain, Shankar Vedantam

Hidden Brain

43,483 Listeners

The Daily by The New York Times

The Daily

111,917 Listeners

Ladies, We Need To Talk by ABC listen

Ladies, We Need To Talk

340 Listeners

Worklife with Adam Grant by TED

Worklife with Adam Grant

9,188 Listeners

7am by Solstice Media

7am

143 Listeners

Hard Fork by The New York Times

Hard Fork

5,461 Listeners