What should you do when a client starts sending you items to evaluate? In this episode we discuss handling changes that the client initiates in design projects and the importance of respectfully evaluating items that the client provides to ensure they fit the design plan and overall project goals.

We recently had a similar client experience (yes, we are in the trenches with you!) and share how we approached this client who wanted to save money by selecting a less expensive item for their project. Communication is key and we must, as professionals, assess these items, even if they are outside the initial scope, to avoid potential issues and ensure client satisfaction. The foundation to having a successful client relationship is established by a clear scope of work and being transparent with clients about the process and associated costs.

Have a question--click here to ask us.

Loved this episode? Click here to leave a 5⭐ review

Damn Good Workshops - Website

View our upcoming workshops!

These workshops are 2–3 hour deep dives (some more than one day) built for creative entrepreneurs who want to lead with confidence, price with authority, and grow with intention. We created this workshop series with tracks that cover the challenges we know designers face: pricing, sales, client relationships, project management, marketing, and leadership.

Each workshop is designed to stand alone — so you can choose the topics that matter most right now — while still connecting to the bigger picture of building a profitable, sustainable design business.

Damn Good Designer - Damn Good Designer - Website

• The best multi-faceted business coaching for Interior designers—seriously. This is not some wham-bam glamathon; It is the real deal you have been looking for and what is missing from the business coaching marketplace today.

The Paradigm Quick Start - 3 Month Custom Coaching Program

The Paradigm Shift - 6 Month Custom Coaching Program

The Paradigm Intensive - 12 Month One on One Immersive Custom Business Coaching

Join our FREE Facebook Groups

• Small Business - Think Big - Facebook
• What They Didn't Teach You in Design School - Facebook Group
• Subscribe to our newsletter

Cheryl Clendenon is the host of The Damn Good Designer Podcast and an award-winning interior designer, writer, and business coach with 26 years of full-time industry experience. With a prior career in media and radio sales, she brings a rare blend of creative thinking and business acumen to the design world. Cheryl was named KBB Person of the Year in 2021, is a nationally published industry voice with a monthly column in Home Accents Today, and regularly speaks on pricing, scope, process, and profitability. Known for her fast pace, contrarian instincts, and practical insight, Cheryl helps established design firms build stronger businesses and define success on their own terms.

***Any use of this page and its content to develop or train artificial intelligence or to do computer analysis is prohibited.***

What is the #1 marketing asset of your business?

Your website! It is a living breathing entity of our firm. Join us with our special guest Victoria Marcouillier, owner of Brandwell and host of the Branding Business School podcast, as we discuss the importance of branding, the value of marketing throughout the client relationship lifecycle why your the website's role is a crucial marketing asset. Learn how there are strategic aspects of design that are not merely about aesthetics but also about influencing client perceptions and behaviors. Your branding should combine creativity with strategy, aiming to boost your confidence and help you stand out in your industry.

Not only is your website your biggest marketing asset but it also is important to manage the leads you generate from your website. Cheryl and Liz share their experience in managing leads effectively, highlighting that immediate follow-up is crucial for converting leads into clients and why it is important to deliver quick wins to keep clients motivated and prevent buyer's remorse. Stay tuned for our Damn Good Truth!

Read more about Victoria below!

Victoria Marcouillier is the owner of BrandWell Designs, a premier Squarespace website design and branding agency. She and her team specialize in helping service-based female entrepreneurs establish a confident online presence through strategic branding and website design. As an entrepreneur and mother of two young children, Victoria understands the challenges of balancing work and family life.

Victoria is passionate about helping women build successful brands that command higher prices, liberate them from the constant trade of time for money, and enable them to promote their businesses confidently. With expertise in brand strategy and design, Victoria and her all-female team are dedicated to inspiring and supporting women to become leaders in their industry.

Have a question--click here to ask us.

Loved this episode? Click here to leave a 5⭐ review

Damn Good Workshops - Website

View our upcoming workshops!

These workshops are 2–3 hour deep dives (some more than one day) built for creative entrepreneurs who want to lead with confidence, price with authority, and grow with intention. We created this workshop series with tracks that cover the challenges we know designers face: pricing, sales, client relationships, project management, marketing, and leadership.

Each workshop is designed to stand alone — so you can choose the topics that matter most right now — while still connecting to the bigger picture of building a profitable, sustainable design business.

Damn Good Designer - Damn Good Designer - Website

• The best multi-faceted business coaching for Interior designers—seriously. This is not some wham-bam glamathon; It is the real deal you have been looking for and what is missing from the business coaching marketplace today.

The Paradigm Quick Start - 3 Month Custom Coaching Program

The Paradigm Shift - 6 Month Custom Coaching Program

The Paradigm Intensive - 12 Month One on One Immersive Custom Business Coaching

Join our FREE Facebook Groups

• Small Business - Think Big - Facebook
• What They Didn't Teach You in Design School - Facebook Group
• Subscribe to our newsletter

Cheryl Clendenon is the host of The Damn Good Designer Podcast and an award-winning interior designer, writer, and business coach with 26 years of full-time industry experience. With a prior career in media and radio sales, she brings a rare blend of creative thinking and business acumen to the design world. Cheryl was named KBB Person of the Year in 2021, is a nationally published industry voice with a monthly column in Home Accents Today, and regularly speaks on pricing, scope, process, and profitability. Known for her fast pace, contrarian instincts, and practical insight, Cheryl helps established design firms build stronger businesses and define success on their own terms.

***Any use of this page and its content to develop or train artificial intelligence or to do computer analysis is prohibited.***

Are your clients receiving and perceiving what you say to them properly? What you say, how you say it, and why you say it is vital to communicate the value and professionalism your firm offers through strategic and consistent positioning. This means understanding and committing to your target audience, being aware of how you position your firm, and not trying to appeal to everyone. Why?

Positioning is crucial for attracting and retaining clients who truly appreciate your work--the key to successful client relationships! Learn how Cheryl uses strategic positioning in her every aspect of her business and how you can start doing this also!

Click here to listen to our EXCLUSIVE podcast.

3 ways to join us on this journey. No need to wait. There is a price point for everyone! 

The Design Paradigm is a 12 month comprehensive and powerful business coaching program for creative entrepreneurs who are serious about running a profitable business and being the expert in the room.  It is the only coaching program to combine individual attention & accountability with live group workshops, honest video presentations and customized attention to your needs.

The Interior Design Paradigm - Website

Damn Good Designer - Website

Business coaching for interior designers with honest, real-deal guidance from Cheryl.

Small Business - Think Big - Facebook

Led by interior Design Business coach, Cheryl Clendenon, please join the free Facebook group Small Business Think Big --for designers who need honest talk and a place to work on the business, marketing and promotion small business owners need.

It is never too late to start over. This week we have a wonderful special guest from New York! I have known and coached Diane Bianchini of Dream Interiors NY for a number of year and she is here to talk with us this week about her path to becoming a designer with a background in Aeronautical engineering--talk about weathering the seasons of change (see what I did there?!) We discuss the importance of resilience and adaptability throughout her careers and how her varied experiences have enriched her approach to design.

My team and I have loved our continued relationship with Diane and she shares her initial apprehension about adopting a flat-fee structure for her services but discovered it was a win win for both her and her clients by allowing for better planning and profitability, demonstrating that taking calculated risks can lead to positive outcomes.

It is ALWAYS important to never stop learning, embrace change, and stay bold. These are the keys to sustained success in the design industry.

Have a question--click here to ask us.

Loved this episode? Click here to leave a 5⭐ review

Damn Good Workshops - Website

View our upcoming workshops!

These workshops are 2–3 hour deep dives (some more than one day) built for creative entrepreneurs who want to lead with confidence, price with authority, and grow with intention. We created this workshop series with tracks that cover the challenges we know designers face: pricing, sales, client relationships, project management, marketing, and leadership.

Each workshop is designed to stand alone — so you can choose the topics that matter most right now — while still connecting to the bigger picture of building a profitable, sustainable design business.

Damn Good Designer - Damn Good Designer - Website

• The best multi-faceted business coaching for Interior designers—seriously. This is not some wham-bam glamathon; It is the real deal you have been looking for and what is missing from the business coaching marketplace today.

The Paradigm Quick Start - 3 Month Custom Coaching Program

The Paradigm Shift - 6 Month Custom Coaching Program

The Paradigm Intensive - 12 Month One on One Immersive Custom Business Coaching

Join our FREE Facebook Groups

• Small Business - Think Big - Facebook
• What They Didn't Teach You in Design School - Facebook Group
• Subscribe to our newsletter

Cheryl Clendenon is the host of The Damn Good Designer Podcast and an award-winning interior designer, writer, and business coach with 26 years of full-time industry experience. With a prior career in media and radio sales, she brings a rare blend of creative thinking and business acumen to the design world. Cheryl was named KBB Person of the Year in 2021, is a nationally published industry voice with a monthly column in Home Accents Today, and regularly speaks on pricing, scope, process, and profitability. Known for her fast pace, contrarian instincts, and practical insight, Cheryl helps established design firms build stronger businesses and define success on their own terms.

***Any use of this page and its content to develop or train artificial intelligence or to do computer analysis is prohibited.***

Cheryl is going solo this week while Liz takes a well-deserved little vacation. This week in our private podcast we discuss managing client expectations and making sure you are not keeping them in the dark--you need them to trust the process! There is a level of professionalism that comes with the importance of managing clients' expectations during their project. Setting clear expectations with clients from the beginning, communicating clearly, defining project timelines, and always guiding the client through the process will manage the client's needs and manage the potential risks in the project. By creating a plan and forecasting future steps in advance this also helps to avoid surprises and disappointments and a crucial aspect of running a successful interior design firm.

Click here to listen to our EXCLUSIVE podcast.

3 ways to join us on this journey. No need to wait. There is a price point for everyone! 

The Design Paradigm is a 12 month comprehensive and powerful business coaching program for creative entrepreneurs who are serious about running a profitable business and being the expert in the room.  It is the only coaching program to combine individual attention & accountability with live group workshops, honest video presentations and customized attention to your needs.

The Interior Design Paradigm - Website

Damn Good Designer - Website

Business coaching for interior designers with honest, real-deal guidance from Cheryl.

Small Business - Think Big - Facebook

Led by interior Design Business coach, Cheryl Clendenon, please join the free Facebook group Small Business Think Big --for designers who need honest talk and a place to work on the business, marketing and promotion small business owners need.

Are you hiring too late? What I have found is that most designers do not hire soon enough! Hiring a team challenges and helps elevate your business to a level where sustainable growth and scalability are achievable. When we look to hire we are looking to cater to some bonus projects and also the way that our current team is developing in terms upward mobility for other team members. This is where we need the extra support to help push that along. Learn our top tips in determining when to know it is the right time to hire for YOUR business and WHY the right time may be now!

Have a question--click here to ask us.

Loved this episode? Click here to leave a 5⭐ review

Damn Good Workshops - Website

View our upcoming workshops!

These workshops are 2–3 hour deep dives (some more than one day) built for creative entrepreneurs who want to lead with confidence, price with authority, and grow with intention. We created this workshop series with tracks that cover the challenges we know designers face: pricing, sales, client relationships, project management, marketing, and leadership.

Each workshop is designed to stand alone — so you can choose the topics that matter most right now — while still connecting to the bigger picture of building a profitable, sustainable design business.

Damn Good Designer - Damn Good Designer - Website

• The best multi-faceted business coaching for Interior designers—seriously. This is not some wham-bam glamathon; It is the real deal you have been looking for and what is missing from the business coaching marketplace today.

The Paradigm Quick Start - 3 Month Custom Coaching Program

The Paradigm Shift - 6 Month Custom Coaching Program

The Paradigm Intensive - 12 Month One on One Immersive Custom Business Coaching

Join our FREE Facebook Groups

• Small Business - Think Big - Facebook
• What They Didn't Teach You in Design School - Facebook Group
• Subscribe to our newsletter

Cheryl Clendenon is the host of The Damn Good Designer Podcast and an award-winning interior designer, writer, and business coach with 26 years of full-time industry experience. With a prior career in media and radio sales, she brings a rare blend of creative thinking and business acumen to the design world. Cheryl was named KBB Person of the Year in 2021, is a nationally published industry voice with a monthly column in Home Accents Today, and regularly speaks on pricing, scope, process, and profitability. Known for her fast pace, contrarian instincts, and practical insight, Cheryl helps established design firms build stronger businesses and define success on their own terms.

***Any use of this page and its content to develop or train artificial intelligence or to do computer analysis is prohibited.***

Are you facing new challenges or going through a season of change? We are--yes we are in the trenches with you, really! Weathering the seasons of change is unpredictable and it is in these moments where we find out how resilient and adaptable we are. If you are not not prepared, then one of these events such as maternity leave, death in the family or a career change can disrupt your business to a point you cannot recover.

How are you going to be prepared and how can you tackle this when these seasons fall into your lap? Listen for our five tips that we are doing and how, if prepared, it can propel many small business owners to greater growth upon emerging.

Have a question--click here to ask us.

Loved this episode? Click here to leave a 5⭐ review

Damn Good Workshops - Website

View our upcoming workshops!

These workshops are 2–3 hour deep dives (some more than one day) built for creative entrepreneurs who want to lead with confidence, price with authority, and grow with intention. We created this workshop series with tracks that cover the challenges we know designers face: pricing, sales, client relationships, project management, marketing, and leadership.

Each workshop is designed to stand alone — so you can choose the topics that matter most right now — while still connecting to the bigger picture of building a profitable, sustainable design business.

Damn Good Designer - Damn Good Designer - Website

• The best multi-faceted business coaching for Interior designers—seriously. This is not some wham-bam glamathon; It is the real deal you have been looking for and what is missing from the business coaching marketplace today.

The Paradigm Quick Start - 3 Month Custom Coaching Program

The Paradigm Shift - 6 Month Custom Coaching Program

The Paradigm Intensive - 12 Month One on One Immersive Custom Business Coaching

Join our FREE Facebook Groups

• Small Business - Think Big - Facebook
• What They Didn't Teach You in Design School - Facebook Group
• Subscribe to our newsletter

Cheryl Clendenon is the host of The Damn Good Designer Podcast and an award-winning interior designer, writer, and business coach with 26 years of full-time industry experience. With a prior career in media and radio sales, she brings a rare blend of creative thinking and business acumen to the design world. Cheryl was named KBB Person of the Year in 2021, is a nationally published industry voice with a monthly column in Home Accents Today, and regularly speaks on pricing, scope, process, and profitability. Known for her fast pace, contrarian instincts, and practical insight, Cheryl helps established design firms build stronger businesses and define success on their own terms.

***Any use of this page and its content to develop or train artificial intelligence or to do computer analysis is prohibited.***

Prioritizing, managing the alligators closest to the boat, and effective communication are critical to managing your business and your team (if you have one!). When you are redesigning a home for a remodel and NOT starting from scratch--we can't simply start over completely but must work within constraints, similar to how we must manage our time. Understanding the value of our time can lead to better decision-making and business efficiency. We all have the same 24 hours in a day--we must be utilizing them in a way that benefits us AND our clients!

Click here to listen to our EXCLUSIVE podcast.

3 ways to join us on this journey. No need to wait. There is a price point for everyone! 

The Design Paradigm is a 12 month comprehensive and powerful business coaching program for creative entrepreneurs who are serious about running a profitable business and being the expert in the room.  It is the only coaching program to combine individual attention & accountability with live group workshops, honest video presentations and customized attention to your needs.

The Interior Design Paradigm - Website

Damn Good Designer - Website

Business coaching for interior designers with honest, real-deal guidance from Cheryl.

Small Business - Think Big - Facebook

Led by interior Design Business coach, Cheryl Clendenon, please join the free Facebook group Small Business Think Big --for designers who need honest talk and a place to work on the business, marketing and promotion small business owners need.

The legal aspects of a business are super important to me as a business owner. We will always face project delays, especially in the last couple years, and we must be thinking about how we can protect ourselves. In my world, clients have to recognize the delays in executing are unrelated to our performance and we must get new bids/pricing or get the job up and running again after potential delays, and most importantly keep the client on the books despite pricing increases or the workload capacity being impacted.

This week we are chatting with Attorney at Law, Wendy Estela who has an interest in working with Interior Designers with 25 years of in-house law firm experience. Wendy holds a Bachelor of Arts in Spanish and Minors in Communications and International Studies from Boston College. She speaks Spanish. She received her law degree and LL.M. in Environmental Law from Pace University School of Law in New York and an LL.M. in Insurance Law from University of Connecticut School of Law.

She partners with small and medium-sized businesses, many of which are owned by minorities, women, and veterans and has worked with A list designers. AD 100 designers and just the regular folks like the rest of us too! Wendy is a frequent speaker on a range of topics, including contract negotiations and issues impacting the interior design industry.

Join us as we chat with Wendy about how to protect our businesses!

Have a question--click here to ask us.

Loved this episode? Click here to leave a 5⭐ review

Damn Good Workshops - Website

View our upcoming workshops!

These workshops are 2–3 hour deep dives (some more than one day) built for creative entrepreneurs who want to lead with confidence, price with authority, and grow with intention. We created this workshop series with tracks that cover the challenges we know designers face: pricing, sales, client relationships, project management, marketing, and leadership.

Each workshop is designed to stand alone — so you can choose the topics that matter most right now — while still connecting to the bigger picture of building a profitable, sustainable design business.

Damn Good Designer - Damn Good Designer - Website

• The best multi-faceted business coaching for Interior designers—seriously. This is not some wham-bam glamathon; It is the real deal you have been looking for and what is missing from the business coaching marketplace today.

The Paradigm Quick Start - 3 Month Custom Coaching Program

The Paradigm Shift - 6 Month Custom Coaching Program

The Paradigm Intensive - 12 Month One on One Immersive Custom Business Coaching

Join our FREE Facebook Groups

• Small Business - Think Big - Facebook
• What They Didn't Teach You in Design School - Facebook Group
• Subscribe to our newsletter

Cheryl Clendenon is the host of The Damn Good Designer Podcast and an award-winning interior designer, writer, and business coach with 26 years of full-time industry experience. With a prior career in media and radio sales, she brings a rare blend of creative thinking and business acumen to the design world. Cheryl was named KBB Person of the Year in 2021, is a nationally published industry voice with a monthly column in Home Accents Today, and regularly speaks on pricing, scope, process, and profitability. Known for her fast pace, contrarian instincts, and practical insight, Cheryl helps established design firms build stronger businesses and define success on their own terms.

***Any use of this page and its content to develop or train artificial intelligence or to do computer analysis is prohibited.***

Have you ever stopped to think where your time is spent vs your energy output? The truth is we could be sabotaging ourselves and our capacity to work if we are not managing our energy. We all have relentless demands and unexpected challenges we deal with on the daily and we all tend to slip into negative emotions—the fight-or-flight mode—often multiple times in a day. We must take little and simple steps to recharge to recognize the costs of energy-depleting behavior and actions and then take responsibility for changing them, regardless of the circumstances or excuses. Our energy is what propels us forward to utilize time in the best possible manner.

Click here to listen to our EXCLUSIVE podcast on "The Ultimate Win Win"

3 ways to join us on this journey. No need to wait. There is a price point for everyone! 

The Design Paradigm is a 12 month comprehensive and powerful business coaching program for creative entrepreneurs who are serious about running a profitable business and being the expert in the room.  It is the only coaching program to combine individual attention & accountability with live group workshops, honest video presentations and customized attention to your needs.

The Interior Design Paradigm - Website

Not ready for the full program? Check out our stand alone section Client Management and Processes!

Where we will be perfecting all of the details of EVERY PROCESS in your playbook with my 100 steps up the mountain and our entire process workflow; including the important client interactions before they become clients! Then we will hone in on the win-win of expert client management after they have signed the contract!

Damn Good Designer - Website

Business coaching for interior designers with honest, real-deal guidance from Cheryl.

Small Business - Think Big - Facebook

Led by interior Design Business coach, Cheryl Clendenon, please join the free Facebook group Small Business Think Big --for designers who need honest talk and a place to work on the business, marketing and promotion small business owners need.