Resa speaks with Danielle Ofri, MD, PhD, a clinical professor of medicine at the New York University School of Medicine. She has worked at Bellevue Hospital for decades. They discuss writing and finding one's voice through writing  Dr. Ofri recently released When We Do Harm. She is the author of many books and has regular contributions in Slate, New York Times, the New England Journal of Medicine, and the Lancet.. They discuss her June 2019 New York Times OpEd piece The Business of Health Care Depends on Exploiting Doctors and Nurses One resource seems infinite and free: the professionalism of caregivers. Listen to Dr. Ofri's TEDMED talk.