DASAR Podcast | Designing Tech vs. Physical Products | Ashwini & Ashish Deshpande | Elephant Design | Branding | FrameworksTranscript Welcome back to DASAR Podcast. My name is Darshan Doshi and DASAR is about insights and taking action. We intend to build a community of people who want to take that first step towards their goals – whether it’s a startup or investments or fitness! I have two amazing guests with me today – Ashwini Deshpande and Ashish Deshpande. They are the co-founders of Elephant Design and ADI, amongst other initiatives. Darshan Doshi: I gave a quick introduction of you both, but when someone comes up to you and asks you who you are, what do you typically say?Ashwini Deshpande: You know in this world of Twitter, people have fancy introductions. But I’m Ashwini. I am a communications designer. I know branding. And I’m the co-founder of Elephant Design. And that’s that I don’t do trout fishing.Ashish Deshpande: When I became an industrial designer and I started this professional journey, in those days I used to travel in buses, trains, and people would ask what do you do. And they just wouldn’t get it. It was an embarrassing moment for me at that point of time, so much so, that after a few years I stopped telling people that I’m an industrial designer. I would say architect or engineer or an artist – doesn’t matter. But if you’ve mentioned the general public about industrial design, it starts off a chain of questions, which are not very comfortable. But that was then, and I think that kind of gave me that little insight, that industrial design is not understood and it’s important to make people understand industrial design. So I stick to it — I’m an industrial designer by heart, by soul, by profession, by practice, and of course a co-founder at Elephant Design. What Elephant Design does is it helps transform businesses.Darshan Doshi: Great. That reminded me of a story. When I try to explain my family what I do – which is work with early stage startups and founders and help them really try to build a product or a business that is sustainable and is growing. It’s still a tough time for me to explain what I really do. And it kind of concludes with I’m a consultant.My first question to you — in the last three decades, you’ve designed and created brands for a lot of digital and physical products. And that’s not just in India, but around the world and some very big names. So when you think about design, how does your approach change when you are branding or designing a digital product versus a physical product? Maybe some thoughts, some checklists, or some processes that you follow.Ashwini Deshpande: What is a brand really?Brand is the sum total of what the brand sees, what is perceived, what is the smell, sound, vision, tactile, oral, all of that. And they also say that brand is what people speak about you when you’re not in the room. So when you are actually branding a product, physical product or a digital one, or a service or an experience, what really matters is what is the story and is that story relevant to the intended audience?And I think that is the biggest crux of branding. So you have to begin with what is the authentic story. And then of course you have to give a physical manifestation to it and you make it reach across various media. Also the big difference now, as you asked about digital and physical products. So earlier on, if we were working on an FMCG brand, we would always first think about how would it come across on the shelf or on a label, or if it’s a corporate branding exercise, we would say, how would the visiting card look. That was how it used to be. But today, if you’re doing a brand for anything, whether it’s a physical product or digital one, it is going to reach its audience first through mobile screen, no matter what you’re making. So we would always