The Big Themes:

• The industrial sector realizes customer service is not enough—customer experience is the new priority.
• Everybody codes: some business executives are finding that a base level of coding expertise is helpful in steering digital strategy. 
• Data literacy is rising across all job functions – being able to manipulate and analyze data is becoming a core competence.
• Where data makes a difference: today, only one in 10 molecules developed by the pharmaceutical industry ever make it out of clinical trials and into the marketplace.
• It's a wasted opportunity for online learning to be nothing more than a video image of a professor lecturing away. (Tony was raised by academics so he is a huge fan of higher education.)

The Big Quote:

“Apple is one of the most valuable manufacturers in the world, and so are Microsoft, Google, and Amazon.”

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