Tenants are the life blood of our business. Most of the time, and with most of our tenants, the relationship is great. But every once in a while you get that one tenant...

Today we tackle the first of many problem tenant types: The Complainer/Bully. This is the tenant who knows your business better than you do and always has a "helpful" suggestion. You may call this person a "Karen" or a complainer, but sometimes they take it too far. How do you deal with a tenant like this? How do you respond when a complaint turns into hostile behavior in person or online? Thankfully, there are several practical things you can start doing today to help deal with your problem self storage tenants.

Hosts: Josh Huff & Melissa Huff

Produced by Lighthouse Storage Solutions