Conversations today happen on many different platforms: Facebook, Twitter, SMS, voice, emails, you name it. However for organizations, keeping track of these can be troublesome. Hence the birth of Omni-Channel strategies and platforms. Muzaffar Ariff, Country Director of Genesys Malaysia talks about how to deliver consistent customer experience via the Omni channel.See <a href="https://omnystudio.com/listener">omnystudio.com/listener</a> for privacy information.

Conversations today happen on many different platforms: Facebook, Twitter, SMS, voice, emails, you name it. However for organizations, keeping track of these can be troublesome. Hence the birth of Omni-Channel strategies and platforms. Muzaffar Ariff, Country Director of Genesys Malaysia talks about how to deliver consistent customer experience via the Omni channel. See omnystudio.com/listener for privacy information.

Conversations today happen on many different platforms: Facebook, Twitter, SMS, voice, emails, you name it. However for organizations, keeping track of these can be troublesome. Hence the birth of Omni-Channel strategies and platforms. Muzaffar Ariff, Country Director of Genesys Malaysia talks about how to deliver consistent customer experience via the Omni channel.See <a href="https://omnystudio.com/listener" rel="noopener noreferrer">omnystudio.com/listener</a> for privacy information.

Delivering Unified Customer Experience

Where would your business be in 10 years time? How about 5 years from now? Or even tomorrow? Chances are, you’re already in the age of a digital business. Tech Talk is the programme that gives you access to the minds that are shaping the world of tomorrow. Hear from global and regional experts and analyst, record breaking developers, the dark-web hackers and the “crazy ones” as they give you an insight to how the world will change. Tech Talk helps you to breakdown the geeky jargons and complex codes that many often would fear. Also find out what are some the latest consumer offerings like smartphones, drones, robots, cameras, video games that are best in the market and quirky insight to a mind of a digital pop culture technology advocater, Richard Bradbury.

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Where would your business be in 10 years time? How about 5 years from now? Or even tomorrow? Chances are, you’re already in the age of a digital business. Tech Talk is the programme that gives you access to the minds that are shaping the world of tomorrow. Hear from global and regional experts and analyst, record breaking developers, the dark-web hackers and the “crazy ones” as they give you an insight to how the world will change. Tech Talk helps you to breakdown the geeky jargons and complex codes that many often would fear. Also find out what are some the latest consumer offerings like smartphones, drones, robots, cameras, video games that are best in the market and quirky insight to a mind of a digital pop culture technology advocater, Richard Bradbury.

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Delivering Unified Customer Experience

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