Delta CX Live Streamed Podcasts

Join special guest Adam Kleinberg, CEO of Traction, an award-winning agency/consultancy in San Francisco. Agencies are too often order takers, just doing what the client asks for. How can they break out of that and be the expert consultant the client really needs rather than the hired pair of hands?

 

(Marked explicit since Adam dropped a few f bombs)

 

Watch on YouTube: https://youtu.be/cpSrzyucJVs

Join Ruth Diaz, PsyD for a discussion about what resilience is and how we improve it. It's vital for working in CX/UX! You can also find her at FigureItIn.org

 

Watch on YouTube: https://youtu.be/NAbLSl9pqeg

We're thrilled to have Dr Seth Finkle joining us again for a look at recognizing gaslighting and how to tell when you're being set up to fail at work. This has probably happened to all of us. Sadly, Seth had some tech issues but we mostly got everything working! This ran late because we had so many great questions and comments.

 

Watch on YouTube: https://youtu.be/RGLDJ-H8zY8

Join special guest Michele Ronsen from Curiosity Tank as we explore some of the "how tos" of UX research. We'll talk a bit about question types and getting your questions in the right order. We'll talk about your personal bias - what is it, why do we want to avoid it, how to identify it, how to mitigate it, etc. 

https://CuriosityTank.com

Find Michele on LinkedIn at https://www.linkedin.com/in/michele-ronsen-0a55233/

You can also sign up for Michele's live (remote) classes at General Assembly here. https://tinyurl.com/y2ajj8pt

 

Watch on YouTube: https://youtu.be/nEgElYKgPYw

I have a report based on a 2004 study asking "experts" what the internet will be like in 2014. Were they right? Were they close? What did they predict? This podcast is not my usual hard-hitting journalism. This one will be fun and a little cringey.

 

Watch on YouTube: https://youtu.be/HaWHJXVnWik

Join special guest David Snodgrass as we unwrap and discuss "empathic" or "empathetic" design. What is empathy? What is empathetic design? Should we do this or not? Why? Also a few thoughts in here on design thinking and how important good research is. Empathy or not, check your biases! (Apologies for my technical difficulties. They turned out to be my USB hub randomly dying, therefore killing my camera and mic.)

 

Watch on YouTube: https://youtu.be/ZhkfwqqRVmI

Guests Dr. Nick Fine and Darren Hood discuss is UX elitist from a number of angles. Is the barrier to career entry too high? If so, is that elitist? If not...??? Are we evil jerks who use too much jargon and lingo? Are our co-workers elitist when they use jargon and terms related to their work? What about expensive CX and UX conferences and expensive conference speakers? If it's not free or cheap, is it elitist? So many questions, lots of answers!

 

This is marked explicit because we used some swear words.

 

Watch on YouTube: https://youtu.be/eUSNG8rf53I

Our first panel discussion will include some senior UX practitioners giving their advice on what you need to be a UX junior. Panelists include Scott Smallman, Steve Zebrowski, and Yas Caon. We had so many questions that this ended up mostly being about education and applying for jobs! We'll have to do a part 2!

 

YouTube video version: https://youtu.be/wyowMTH0JjY

Join special guest Edgar-Keiron Robinson as we discuss what should you look for in a mentor? Why do you need one? What does a good one do for and with you? How can you tell a bad mentor? Join live and ask your questions.

 

https://youtu.be/I-0G5clFhUg

One way to try to persuade managers and leaders of the value of great CX/UX people and work is to look at internal and external costs of poor quality. Yes, releasing garbage and guesses to our customers is risky and can lose time, money, and customer happiness. Today we're talking to Deborah Gill-Hesselgrave about Lean Six Sigma's "Cost of Poor Quality" model.

 

From Deborah:

 

Here are the two books I wanted to share with your audience:

 

What is Lean Six  Sigma?, by Mike George, Dave Rowlands, & Bill Kastle – 2004, McGraw-Hill

Lean Six Sigma Pocket Toolbook, by Michael L. George, David Rowlands, Mark Price, John Maxey – 2005, McGraw-Hill

 

Two more that I have found useful over the years are:

 

Design for Six Sigma, by Greg Brue and Robert G. Launsby, 2003, McGraw-Hill

Statistics for Six Sigma Made Easy!, by Warren Brussee – 2004, McGraw-Hill