Delta CX Live Streamed Podcasts

This was a very visual episode, so I suggest watching this one on YouTube rather than trying to follow the audio-only version: https://youtu.be/gFHNLNjA3ak

Conversion rates are something that talented CX/UX practitioners can really help. This is great for customers, marketing, and "the business." What are reasonable changes to expect? What might happen as a result of those changes? How can we estimate this before doing a project? I'm going to show you a tool I stumbled on and have been playing with.

We looked at a tool called Geru, which as of recording is a one-time fee of $67 if you go to https://geru.com/lifetimeoffer Not sponsored, I make no money from that link.

Meet my new model: "Phases of CX Proficiency." Bootcamps and other CX/UX schools are always a hot debate and very polarizing. But why is there so much conflict and disagreement? I've been wracking my brain on this topic. Thanks to a chance conversation with my friend, Chris Lenhart, I think I have a model that explains what all the pro-bootcamp/anti-bootcamp fuss is about. Let's talk about levels of proficiency and what you can expect from most (current) UX education.

Note: this version edited out the beginning where audio wasn't working.

You requested it, you got it… a podcast about doing UX work in the video gaming industry! Join Celia Hodent, PhD, Game User Experience Consultant, and author of “The Gamer’s Brain.” We’ll learn more about what type of work UX practitioners do in gaming.

No matter when you’re looking for a job, it can be very important to have a great portfolio that makes someone want to interview you. What are the key elements to include or exclude? How long do you have to make an impression? How much detail do you include? Join live and ask your questions as Debbie walks through her advice (as of July 2020, which may change in the future!).

Have you been wondering lately about how SpaceX can go from a rocketship with a zillion switches to some touch screens? How about how concert and studio audio and lighting equipment shifted away from knobs and faders to screens? We’ll learn more about the UX behind these and how these products transition from Matteo Gratton.

Job titles, holy cats, what a mess! What is a product designer, UX/UI designer, or experience designer? What does a mid-level do versus a senior? How are these different? This podcast is the Delta CX approach/suggestions for what our titles and levels should be so that they are unified and clear. It should be obvious to ourselves, each other, and our non-CX/UX teammates what we do!

Surveys! Relatively easy to create and send out to your networks. Now you ran a survey! But was it well-planned or created? Did it tell you anything actionable? Who took the survey? There are so many ways to get surveys wrong. Join special guest Stéphanie Walter as we look at when surveys may or may not be the right way to go.

Design thinking… what is it? We can’t cling to decades-old definitions of it, even if we like those better. What has it evolved to mean now? Is it a paradigm, framework, toolkit, mindset, canvas, exercises, process, approach, methodology, or something else? Is it a cottage industry and certificate factory? How is design thinking different from UCD? Most importantly, is the evangelism of design thinking helping or hurting the UX industry and our jobs? When everybody is a certified “design thinker,” do we still need CX and UX specialists? Or can anybody do our jobs? Join me for some critical thinking about design thinking.

Design thinking… what is it? We can’t cling to decades-old definitions of it, even if we like those better. What has it evolved to mean now? Is it a paradigm, framework, toolkit, mindset, canvas, exercises, process, approach, methodology, or something else? Is it a cottage industry and certificate factory? How is design thinking different from UCD? Most importantly, is the evangelism of design thinking helping or hurting the UX industry and our jobs? When everybody is a certified “design thinker,” do we still need CX and UX specialists? Or can anybody do our jobs? Join me for some critical thinking about design thinking.

Join UX researcher Joel Barr as we discuss the good, bad, ugly, and cringe-worthy sides of the “design challenges” many of us are given in the course of job interviews. Are these good ideas? Should we always do them? What should we learn before we do a challenge?